Arthur Wedge
Well-known member
Why not just go when they made the appointment for youFinally got through to them on the phone and have postponed it till February when they will send me a choice of times and dates. 90 minutes wasted
Why not just go when they made the appointment for youFinally got through to them on the phone and have postponed it till February when they will send me a choice of times and dates. 90 minutes wasted
Lets just say I've seen enough nurses, doctors and surgeons over the last few months to last me a lifetime.You could have just gone?
Maybe they just wanted to make sure you had the old Jalopy fully charged for the 30 Mile round trip?Lets just say I've seen enough nurses, doctors and surgeons over the last few months to last me a lifetime.
The irritation is they didn't ask
Finally got through to them on the phone and have postponed it till February when they will send me a choice of times and dates. 90 minutes wasted
How long would it take an NHS admin assistant to send out 20 appointment letters, from a pro forma template, and how long would it take to make 20 phone calls to book those appointments, bearing in mind they would have had to make way more than 20 calls to get 20 people pick up? What’s the best use of an already over stretched resource?
Your irritation, no problem with that.
The lady I spoke to on the phone said they would be back in touch in January to arrange a time and venue convenient for everyone. If they had written that in the first letter, I would have called back and made an appointment for later.How long would it take an NHS admin assistant to send out 20 appointment letters, from a pro forma template, and how long would it take to make 20 phone calls to book those appointments, bearing in mind they would have had to make way more than 20 calls to get 20 people pick up? What’s the best use of an already over stretched resource?
Your irritation, no problem with that.
American commentators.
I'm well aware of that which is why I called them back.Let’s just hope they fill your initial appt time and it doesn’t become a waste of resources.
As I said above, if the letter had asked me to contact them to make an appointment, I would have done so, but they just told me that I had an appointment booked and asked me to contact them ASAP if I couldn't make it. Hence 90 minutes this morning waiting to get through which was ASAPSurely not wasted because you got the outcome you desired?
How do you know if they’ll fill the appointment you’ve turned down? I’m sure they’ll try, but you can’t guarantee it.I'm well aware of that which is why I called them back.
As I said above, if the letter had asked me to contact them to make an appointment, I would have done so, but they just told me that I had an appointment booked and asked me to contact them ASAP if I couldn't make it. Hence 90 minutes this morning waiting to get through which was ASAP
I didn't make the appointment, they did and asked me to contact them ASAP if I couldn't make it which I did this morning.How do you know if they’ll fill the appointment you’ve turned down? I’m sure they’ll try, but you can’t guarantee it.
Let’s just hope they fill your initial appt time and it doesn’t become a waste of resources.
I'm with Bob on this one. Seems to be standard the letter is sent with an appointment booked and weirdly worded like there had been some previous contact about it.
Maybe a freedom of information as to how many are rearranged or indeed not attended. Must be a better way.
Careful though - David rang to rearrange one with regard to his prostate and they basically blackballed him and took him out of the system! Took his GP to complain and get it sorted.
Who blamed Bob? Or said it was his fault? Plus there is absolutely no reason why any of us have to know his reason for cancelling! Plenty of posters, including a mod have explained why they will have sent out an appt without asking him!lots of assuming that @bobmac could even make the original appointment. He might have been out the country for example. just like giving him plenty of notice he has in return given them plenty of notice that he cant make it.
I doubt VERY much they wont fill it.. and if they dont its not bobs fault
Who blamed Bob? Or said it was his fault? Plus there is absolutely no reason why any of us have to know his reason for cancelling! Plenty of posters, including a mod have explained why they will have sent out an appt without asking him!
My post wasn’t a dig at Bob, it was meant about the way the NHS had sent it out and caused the issue themselves.
Bob answered me and didn’t need any further input.
Yet hobbit (the mod in question) explained rightly it's a good use of resources as it's more efficient way of getting those appointments made on the off chance a few have to cancel.
Bobs annoyed which is fine but it's a much more efficient way of working.
Fairly certain my last sentence said I had no issue with his irritation.