Orikoru
Tour Winner
'Customer is always right' isn't prevalent anymore in this era of rampant profiteering.Direct Line. I know insurance has been a hot topic on here and my home and contents renewal came in last night, 70% increase. Went on comparison sites, same level of cover, decent firm, about 30% less than I paid last year.
So, I called direct line and asked what the deal was. First was told that they are not on comparison sites and the first year figures are there to attract you and the real premiums are charged in year 2. I did comment on that not being legal with there being no better deals for new customers and, anyway, if I get the best deal as a new customer, I just change every 12 months. She was pretty stern at this and said that this does not build up any loyalty. I advised that loyalty goes both ways and lumping 70% on an already high premium did not show much loyalty from there end. So, in a bit of strop she then agrees to look what my loyalty can get me by way of a better premium, only a 50% hike on last year. No thank you.
The whole conversation was just weird as if I should be grateful that they have accepted me as a customer.