WHS & ISV Issues (Please post only if you are a handicap secretary or involved in admin at your club)

Swango1980

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I'm hoping the MyEG App stays stable, because I'm starting to think Club V1 is barely fit for purpose.

We had a competition yesterday. Scores have been entered, competition closed. Yet, the results have not been published to howdidido, and handicaps have not been updated. So, if any player had a competition today, and used howdidido to sign in, they'd be given the wrong handicap (My handicap on howdidido is 9.1, on MyEG is 9.5).

Following on from the fiasco a weekend or so ago, where howdidido was down and players could not get into it at all to sign in.
 

jim8flog

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I'm hoping the MyEG App stays stable, because I'm starting to think Club V1 is barely fit for purpose.

We had a competition yesterday. Scores have been entered, competition closed. Yet, the results have not been published to howdidido, and handicaps have not been updated. So, if any player had a competition today, and used howdidido to sign in, they'd be given the wrong handicap (My handicap on howdidido is 9.1, on MyEG is 9.5).

Following on from the fiasco a weekend or so ago, where howdidido was down and players could not get into it at all to sign in.

Surely a players handicap is what is quoted on EG (in England) before play regardless of what another system says. Although I fully appreciate what this means to competition/ handicap secretaries.
 

Swango1980

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Surely a players handicap is what is quoted on EG (in England) before play regardless of what another system says. Although I fully appreciate what this means to competition/ handicap secretaries.
That is correct. But, as players Sign In to competitions using howdidido, where it tells them their Index, Course Handicap and Playing Handicap, are we now to tell them to ALSO check the MyEG App just in case their handicap is different on that? I guess we may have to if this ever comes up and bites them on the backside. It is just another issue that arises when we rely more heavily on the tech.
 

Old Skier

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I'm hoping the MyEG App stays stable, because I'm starting to think Club V1 is barely fit for purpose.

We had a competition yesterday. Scores have been entered, competition closed. Yet, the results have not been published to howdidido, and handicaps have not been updated. So, if any player had a competition today, and used howdidido to sign in, they'd be given the wrong handicap (My handicap on howdidido is 9.1, on MyEG is 9.5).

Following on from the fiasco a weekend or so ago, where howdidido was down and players could not get into it at all to sign in.

Has anyone checked the WiFi connection at your club, this was an issue with us and was purely down to the WiFi
 

jim8flog

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That is correct. But, as players Sign In to competitions using howdidido, where it tells them their Index, Course Handicap and Playing Handicap, are we now to tell them to ALSO check the MyEG App just in case their handicap is different on that? I guess we may have to if this ever comes up and bites them on the backside. It is just another issue that arises when we rely more heavily on the tech.

On a very personal note my habit has become to check EG the next day if I have submitted an acceptable score. It is something we advised players to do in our WHS briefings.

So far though I have had to show many how to do it on the PSI screen. Probably like many a person who set up a clubs briefings and notices you fairly quickly learn just how many have not read any of it and expect to be shown it just before they go out to play. I got a bit tearse on the tee the other day because so many players had come to me to ask how things worked such that I nearly missed my tee time. One guy was actually stood next to the briefing notice and example card when he asked me.
 

chrisd

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I'm sure that this has been asked before but there so many questions on WHS I just am asking to save loads of looking back

Our Captains newsletter is talking about scores in club swindles being needing to be entered. Like most swindles they rarely hole out so, in that case, are they bound to put scores in or will swindles be required to amend their gimmee's and hole out?
 

rulefan

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I'm sure that this has been asked before but there so many questions on WHS I just am asking to save loads of looking back

Our Captains newsletter is talking about scores in club swindles being needing to be entered. Like most swindles they rarely hole out so, in that case, are they bound to put scores in or will swindles be required to amend their gimmee's and hole out?
It is the Committee's job to decide if regular competitions organised by bodies other than the Committee are eligible for handicap purposes. If so, they must be played strictly to the Rules of Golf. That therefore precludes gimees and advice between partners (if they are playing in team format).
I can see the attraction of encouraging people to return more scores but I fear adherence to the RoG will be sacrificed.
 

chrisd

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It is the Committee's job to decide if regular competitions organised by bodies other than the Committee are eligible for handicap purposes. If so, they must be played strictly to the Rules of Golf. That therefore precludes gimees and advice between partners (if they are playing in team format).
I can see the attraction of encouraging people to return more scores but I fear adherence to the RoG will be sacrificed.

Thanks for that rulefan - so it begs the question , what are most clubs doing?
 

Swango1980

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Thanks for that rulefan - so it begs the question , what are most clubs doing?
We are not asking any members to submit scores from their regular roll ups. They arrange those themselves, and it would be a nightmare for us to police. We wouldn't know who is playing, or who failed to return a score.

It also feels like the club could be pressuring members to officially submit scores, which from experience I find many members do not always like. Some relax more if they can just go out play with their mates and not worry about submitting a score, good or bad.

However, they are welcome to submit general play rounds if they want their score to count towards handicap. That can be done on an individual basis
 

rulefan

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Thanks for that rulefan - so it begs the question , what are most clubs doing?
I don't know about other clubs but we are talking to some internal groups to see a) if they wish to be included and b) if they are prepared to provide proper supervisory processes. No takers so far.
 

Old Skier

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I'm sure that this has been asked before but there so many questions on WHS I just am asking to save loads of looking back

Our Captains newsletter is talking about scores in club swindles being needing to be entered. Like most swindles they rarely hole out so, in that case, are they bound to put scores in or will swindles be required to amend their gimmee's and hole out?
We are not putting pressure on those that organise roll ups outside of the clubs organisation. The HC committee has though said that if people wish to submit cards then players must make sure the RoG are followed.
 

mikejohnchapman

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I don't know about other clubs but we are talking to some internal groups to see a) if they wish to be included and b) if they are prepared to provide proper supervisory processes. No takers so far.
We have one very organised group (and several who are not). The very organised group allow their players to submit scores / cards if they wish but it is not compulsary. The organiser collates the physical cards and returns them to me after checking.

We had over 260 General Play rounds last month - all scores were entered on-line and we had 46 queries / failures. Mainly with people trialing the system, several who select the wrong course / tees and several who chose a non-qualifying round (Club V1 issue). Will monitor going forward as the number of issues is a real pain.
 

mikejohnchapman

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We have had our first away score processed via the EG App. The only reason I know is that I was looking through the reports in the EG Platform and notice the snappily named "Unsatisfied Score Intends" report and noticed it their as an error. We sorted the issue as the marker had not authorised the score and it now is included in the players record.

My concern is that if it had not been in error how would I have even known a score had been lodged? There appears no report for away scores on either the EG Platform or Club V1 so how would we know unless they happen to return a physical card (which they are supposed to do according to our procedures)?

Or do I just need to chill and ignore such things?????????
 

Swango1980

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We have had our first away score processed via the EG App. The only reason I know is that I was looking through the reports in the EG Platform and notice the snappily named "Unsatisfied Score Intends" report and noticed it their as an error. We sorted the issue as the marker had not authorised the score and it now is included in the players record.

My concern is that if it had not been in error how would I have even known a score had been lodged? There appears no report for away scores on either the EG Platform or Club V1 so how would we know unless they happen to return a physical card (which they are supposed to do according to our procedures)?

Or do I just need to chill and ignore such things?????????
Honestly, I think I will ignore most of it. I have no idea what is happening via MyEG App. I know a few have used it. More have used howdidido, probably about 20 rounds signed in, no score entered. By word of mouth heard some had submitted scores from their match play game. Many signed in one minute before score entry. Many no physical cards ever been handed in, or sent electronically. All happening, and updating player handicaps at will (or not for no returns).

I've given up worrying about it. Members can do what they like, I don't have the time to chase them or start issuing out warnings. If there are any complaints about anything dodgy, other players can report it and we'll look into it. But, WHS and the tech either requires pure trust in member integrity, awareness of handicap rules and no silly score entry errors, or a full time member of staff or team to regularly / daily check everything that has been registered and chase players if required.
 

nickjdavis

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We have had our first away score processed via the EG App. The only reason I know is that I was looking through the reports in the EG Platform and notice the snappily named "Unsatisfied Score Intends" report and noticed it their as an error. We sorted the issue as the marker had not authorised the score and it now is included in the players record.

My concern is that if it had not been in error how would I have even known a score had been lodged? There appears no report for away scores on either the EG Platform or Club V1 so how would we know unless they happen to return a physical card (which they are supposed to do according to our procedures)?

Or do I just need to chill and ignore such things?????????

Similarly on H'master there is nothing to flag up if an away GP score has been submitted via the App.....you just dont know unless you actively go on to the DotGolf WHS site and look at the report that shows you the daily score submissions....then you can go searching for cards if you so desire.

Personally I cannot see that returning of general play cards for committee verification is a viable process going forward. We've seen a tenfold increase in general play scores submitted in the last three weeks compared to the old "supplementary" system and expect the number of scores submitted to increase with wider distribution of the app. We don't have someone permanently based at the club every day to process cards and verify scores and will not be able to cope with the volume if we are mandated that we must validate all GP scores.

I wonder what EG plan to do with regard the returning of scorecards for their Nomad system? They target 125,000 golfers in 5 years time to be members of the scheme. If every member were to submit just 3 cards a year (like you had to in the old days to keep your handicap alive) then that would be 375,000 cards returned...either physically or via email. That's over 1000 cards a day. No one is going to be able to process that sort of return. Like-wise it is simply unreasonable to expect committees to validate every general play card that is submitted via an App.

The WHS FAQ's that now exist on the EG website actually confusingly instruct players not to return a score to their club if they have already entered it via the app!!! See page 5 on the document that can be downloaded from World Handicap System App - Member FAQs - England Golf

As a conclusion from the above, we have taken the decision that we will not be requesting physical cards be submitted for general play if the score has been submitted via the app and attested to by another player. We will use the reports available in our Handicapping software to highlight players who have rapidly improving or worsening indexes and then investigate their overall records to see if any misdemeanours are afoot.

One positive thing we've seen in the last few days is that the number of "lingering" unsatisfied score intents does seem to be reducing...especially after we highlighted to our members that the person they were nominating as their marker also needed to be running the EG app so they could attest there score.
 
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