Companies claiming that their customer services are receiving "above average demand" and that's why it's taking so long to respond. That's fair enough but if you've been claiming that for the last 6 to 12 months then you aren't receiving above average demand, that's your new demand level. What they are experiencing is not enough staff employed to deal with the level of demand for their service.
Currently Outfox the Market are saying that it will take 10 days to respond to an email due to above average demand.
Companies claiming that their customer services are receiving "above average demand" and that's why it's taking so long to respond. That's fair enough but if you've been claiming that for the last 6 to 12 months then you aren't receiving above average demand, that's your new demand level. What they are experiencing is not enough staff employed to deal with the level of demand for their service.
Currently Outfox the Market are saying that it will take 10 days to respond to an email due to above average demand.
It's just a standard part of every call centre's initial message. I can't remember the last time I called any support line and didn't get that message. It serves no purpose so may as well be ditched. We all expect to have to wait forever.
It's just a standard part of every call centre's initial message. I can't remember the last time I called any support line and didn't get that message. It serves no purpose so may as well be ditched. We all expect to have to wait forever.
Maybe they should be forced to be honest in the recorded messages. "We aren't interested in employing enough staff to deal with complaints or problems so you're going to have a long wait in a queue before we answer your call and try to pretend we care about why you're phoning. However, if you were a new customer wanting to join us we'll answer your call within two minutes to lull you into a false sense of security over our levels of customer service".
just had a call from my mother in law - she's got a hospital appointment tomorrow afternoon. it's her third one this week at the same hospital and all of them are linked to her breathing/asthma
They couldn't get the ward reopened in time so now we're off home and back in tomorrow morning. Feels like such a waste of a day. Oh well, we go again!
They couldn't get the ward reopened in time so now we're off home and back in tomorrow morning. Feels like such a waste of a day. Oh well, we go again!
Ahh all that build up mentally for this! I feel for you mate! Treat the wife to a nice dinner tonight, get a good nights sleep and enjoy the peace and quiet for one more day!
They couldn't get the ward reopened in time so now we're off home and back in tomorrow morning. Feels like such a waste of a day. Oh well, we go again!