WHS & ISV Issues (Please post only if you are a handicap secretary or involved in admin at your club)

[IanMcC]

Another problem with ClubV1 today. We ran a Mixed Greensome Stableford today. There is only one method in Creating a team on ClubV1. Once the team is created, it does not come up as 'Signed In' on the Activity log. It comes up as 'Added To The Sign In List'. Now, the team is signed in as far as the Hub is concerned, but at the PSI all teams say 'Sign In Required'. We had this a couple of weeks ago, when a newbie in the pro shop was not using the 'Sign In Immediately' radio button. She was signing them in from the matrix afterwards. This signed in a member first, but then adds them to the sign in list later. The PSI sees this as not signed in. I wrote to CSI with the original fault, but will have to nudge them tomorrow again.
Anyone else found anything similar?

 

[Swango1980]

I want to cry. Checking through general play rounds for last week. Spent nearly an hour going through the scores processed on Club V1, deleting ones not pre-registered properly, and e-mailing members who returned no score. Now gone on to the WHS platform and see a load of unsatisfied score intents for members who used MyEG. A few of these from away courses. Now I've got to start chasing these guys as well. Absolute nightmare.

 

[Old Skier]

Another problem with ClubV1 today. We ran a Mixed Greensome Stableford today. There is only one method in Creating a team on ClubV1. Once the team is created, it does not come up as 'Signed In' on the Activity log. It comes up as 'Added To The Sign In List'. Now, the team is signed in as far as the Hub is concerned, but at the PSI all teams say 'Sign In Required'. We had this a couple of weeks ago, when a newbie in the pro shop was not using the 'Sign In Immediately' radio button. She was signing them in from the matrix afterwards. This signed in a member first, but then adds them to the sign in list later. The PSI sees this as not signed in. I wrote to CSI with the original fault, but will have to nudge them tomorrow again.
Anyone else found anything similar?

We had a greensomes comp to day with the same problem but it was cured by undoing the sign in option in the comp then refreshing the system and re-adding sign in which solved the problem.

 

[IanMcC]

We had a greensomes comp to day with the same problem but it was cured by undoing the sign in option in the comp then refreshing the system and re-adding sign in which solved the problem.

You are going to have to talk me through that one, Im afraid.

 

[Old Skier]

You are going to have to talk me through that one, Im afraid.

When you set up the comps there is an option for sign in. We deselected the option refreshed the browser and then re-selected the option.

 

[rosecott]

Has anyone yet run a Texas Scramble using the WHS handicap allowances?

I have been setting up the draw for our first one with our Seniors next Friday and the new handicap allowances are going to cause a bit of a stir.

You are seldom lucky enough to have it working out neatly in teams of 4 so you have to have a team handicap for a 3-man team which takes into account the disparity in opportunities between a 3-man and 4-man team. Our system finally settled on 10% of combined handicaps for 4-man teams and 1/6th for 3-man teams and that worked well for us. A 4-man team of handicaps 15/20/24/25 would get a team handicap of 9.4 and a 3-man team of 18/22/28 would get a team handicap of 11.3. It would normally work out at around 2 higher for a 3-man team, everyone was happy with that and results showed that 3-man teams had a similar success rate to 4-man teams

Now, using the new allowances, the same 4-man team gets a team handicap of 15 and the 3-man team gets 13 – a complete turnaround which puts a 3-man team at a huge disadvantage.

I know there was a heated discussion on another thread about the new allowances but this just doesn’t make sense.

I have just had a definitive response on this from our County Handicap Adviser on behalf of EG/CONGU. The Texas Scramble handicap allowances are recommended only for competitions in which the teams are all the same size - either 4-man, 3-man or 2-man. For mixed 4-ball and 3-ball comps I will be going back to 10% of combined CHs for 4-ball teams and 6% for 3-ball teams or I might consider the ghost player option.

 

[wjemather]

I was wondering if anyone else using ClubV1 seen this interesting bug...

A player registers a general play/casual round and enters their scores via the PSI after play as usual, but it does not synchronise to WHS. Upon investigation, ClubV1 has 27 or 36 hole scores recorded (depending on whether a 9 or 18-hole score was entered), the additional 9 or 18 being an exact duplicate of the entered hole scores. The only solution seems to be delete and re-input the scores.

I've only seen it twice, once with an 18-hole score and the other with a 9-hole score, from different players, and I can't see anything to connect the two.

 

[IanMcC]

Another problem with ClubV1 today. We ran a Mixed Greensome Stableford today. There is only one method in Creating a team on ClubV1. Once the team is created, it does not come up as 'Signed In' on the Activity log. It comes up as 'Added To The Sign In List'. Now, the team is signed in as far as the Hub is concerned, but at the PSI all teams say 'Sign In Required'. We had this a couple of weeks ago, when a newbie in the pro shop was not using the 'Sign In Immediately' radio button. She was signing them in from the matrix afterwards. This signed in a member first, but then adds them to the sign in list later. The PSI sees this as not signed in. I wrote to CSI with the original fault, but will have to nudge them tomorrow again.
Anyone else found anything similar?

ClubV1 have now fixed this. I confirmed it by setting up a test comp this morning and visiting the PSI. All now OK. They have also fixed the anomaly of signing in without using the 'Sign In Immediately' radio button. Before, this meant that the PSI did not see the player signed in, as the last message on the activity list was 'added to sign in list', not 'signed in'. Using either method is now OK though.

 

[wjemather]

Another ClubV1 issue - with Foursomes competitions this time. It seems that Playing Handicaps are either being truncated or rounded down resulting in about half the field being given a stroke less than they should be; e.g. a team with Course Handicaps of 0 and 11 should get (5.5 =) 6 strokes, but ClubV1 gives them 5. Reported, but no response yet.

Edit: issue with handicaps in team formats being rounded down is being investigated; (hoped for) expected fix w/c 21 June

 

[D-S]

We (English Club) have a player who played in a couple of events run by Wales Golf. The strokeplay rounds did not come back via the WHS portal. When asking Wales Golf why this had not happened, they advised that they would not link to our WHS portal and we would have to input the rounds at our end.
I had understood that this was the case for ‘overseas’ rounds and that definition included Scotland - but England, Wales and Ireland did link. Am I mistaken?

 

[mikejohnchapman]

EG Platform "Dropping" Away Players.

We seem to have a problem as several (10+) of our away players have been dropped from the EG Platform for no reason I can see. They are still on our Club V1 system correctly designated as "Away" but no mention of our club is on their membership record. It's nothing we have done. Is anyone else seeing this and is is possible for someone to check a couple of their away players please?

The players are not from the same home clubs so I don't think they will have been randomly "resigned".

Bit of a mystery but it means their scores at our club entered via HDID have disappeared into the ether!

 

[IanMcC]

EG Platform "Dropping" Away Players.

We seem to have a problem as several (10+) of our away players have been dropped from the EG Platform for no reason I can see. They are still on our Club V1 system correctly designated as "Away" but no mention of our club is on their membership record. It's nothing we have done. Is anyone else seeing this and is is possible for someone to check a couple of their away players please?

The players are not from the same home clubs so I don't think they will have been randomly "resigned".

Bit of a mystery but it means their scores at our club entered via HDID have disappeared into the ether!

Picked first half dozen AWAY members I came across. No problem. I am on Wales Golf, however.

 

[rulefan]

EG Platform "Dropping" Away Players.

We seem to have a problem as several (10+) of our away players have been dropped from the EG Platform for no reason I can see. They are still on our Club V1 system correctly designated as "Away" but no mention of our club is on their membership record. It's nothing we have done. Is anyone else seeing this and is is possible for someone to check a couple of their away players please?

The players are not from the same home clubs so I don't think they will have been randomly "resigned".

Bit of a mystery but it means their scores at our club entered via HDID have disappeared into the ether!

I checked two of our away players. Both have full playing records on the WHS at both clubs.

 

[Swango1980]

On Club V1, when submitting General Play rounds, I've noticed several players who have submitted scores minutes after pre-registration. Most of the time, this is because they have simply failed to pre-register before the round. However, sometimes it seems that they HAVE pre-registered on time, but forgot to submit score. They remember the following day, but it seems to enter their score that need to pre-register AGAIN.

This is really annoying, because when I get round to checking the records, I have one record of them pre-registering but No Return, and another record of them pre-registering a few minutes before score entry. I can delete the no return entry, but not the entry that makes it appear they pre-registered a few minutes before score entry.

Surely howdidido should allow players to enter scores a day late after pre-registering, under the same entry? Of course, notifications to remind them to enter on day would be of great use.

 

[wjemather]

On Club V1, when submitting General Play rounds, I've noticed several players who have submitted scores minutes after pre-registration. Most of the time, this is because they have simply failed to pre-register before the round. However, sometimes it seems that they HAVE pre-registered on time, but forgot to submit score. They remember the following day, but it seems to enter their score that need to pre-register AGAIN.

This is really annoying, because when I get round to checking the records, I have one record of them pre-registering but No Return, and another record of them pre-registering a few minutes before score entry. I can delete the no return entry, but not the entry that makes it appear they pre-registered a few minutes before score entry.

Surely howdidido should allow players to enter scores a day late after pre-registering, under the same entry? Of course, notifications to remind them to enter on day would be of great use.

The requirement is for scores to be entered on the day. Why would you want the system changing to facilitate score entry that was not in accordance with the rules? The people doing this simply need education.

 

[Swango1980]

The requirement is for scores to be entered on the day. Why would you want the system changing to facilitate score entry that was not in accordance with the rules? The people doing this simply need education.

Because people forget, no matter how educated they are. So, either they need to enter it the following day, or we immediately apply a penalty score or suspend handicap. I suspect the former is the most desirable

 

[wjemather]

Because people forget, no matter how educated they are. So, either they need to enter it the following day, or we immediately apply a penalty score or suspend handicap. I suspect the former is the most desirable

People don't simply "forget" on a regular basis; and changing the parameters of the system to accommodate such people is not the answer.

Even if they are entering scores the following day, penalty scores (leading to suspension of handicap index) should be applied for persistent offenders because they are distorting the PCC calculation which affects everyone else who played that day.

 

[mikejohnchapman]

On Club V1, when submitting General Play rounds, I've noticed several players who have submitted scores minutes after pre-registration. Most of the time, this is because they have simply failed to pre-register before the round. However, sometimes it seems that they HAVE pre-registered on time, but forgot to submit score. They remember the following day, but it seems to enter their score that need to pre-register AGAIN.

This is really annoying, because when I get round to checking the records, I have one record of them pre-registering but No Return, and another record of them pre-registering a few minutes before score entry. I can delete the no return entry, but not the entry that makes it appear they pre-registered a few minutes before score entry.

Surely howdidido should allow players to enter scores a day late after pre-registering, under the same entry? Of course, notifications to remind them to enter on day would be of great use.

I think HDID will be forced to change to ensure registration and scores will need to be entered on-site. Thus the option for doing it at home will disappear.

 

[Swango1980]

People don't simply "forget" on a regular basis; and changing the parameters of the system to accommodate such people is not the answer.

Even if they are entering scores the following day, penalty scores (leading to suspension of handicap index) should be applied for persistent offenders because they are distorting the PCC calculation which affects everyone else who played that day.

People do forget, and some can well forget on a regular basis. Some will sign in early morning, despite not playing later in afternoon. They play round, rush home and just forget to enter their score. People forget common tasks all the time, so it is short sighted to assume this does not effect people.

Of course, I will still send a reminder. However, my question was related more to an admin point of view. Once the player has finally enetered their score, it appears it has been pre-registered incorrectly, because they need to create a separate entry on Club V1. So, it is easy for me to delete it, if I have forgotten that they pre-registered the day before on a separate entry. I guess I could simply delete both entries, then re-enter the score myself, with is a pain in the neck.

I typically check general play rounds once a week. It has taken me 3 hours today, to go through Club V1 and MyEG entries, delete incorrectly pre-registered rounds, e-mail persistent offenders, e-mail the numerous players that have pre-registered but not returned and keep a record on a spreadsheet (so I have individual records to highlight potential persistent offenders)

 

[rulefan]

People do forget, and some can well forget on a regular basis. Some will sign in early morning, despite not playing later in afternoon. They play round, rush home and just forget to enter their score. People forget common tasks all the time, so it is short sighted to assume this does not effect people.

Of course, I will still send a reminder. However, my question was related more to an admin point of view. Once the player has finally enetered their score, it appears it has been pre-registered incorrectly, because they need to create a separate entry on Club V1. So, it is easy for me to delete it, if I have forgotten that they pre-registered the day before on a separate entry. I guess I could simply delete both entries, then re-enter the score myself, with is a pain in the neck.

I typically check general play rounds once a week. It has taken me 3 hours today, to go through Club V1 and MyEG entries, delete incorrectly pre-registered rounds, e-mail persistent offenders, e-mail the numerous players that have pre-registered but not returned and keep a record on a spreadsheet (so I have individual records to highlight potential persistent offenders)

Suspend the playing rights of persistent offenders. They'll soon remember they have actually got a memory. We have never had to go further than such a 'final warning' letter.