Random Irritations

Sid Rixon IV said:
A firm of solicitors wrote to me on behalf of Sainsburys alleging I drove off without paying for petrol. I replied that they were referring to an incident 35 days previous (now 62 days) of which I have no recollection. I asked for evidence assuring them I'd pay at once if provided.
I received no reply but later got a letter identical to the first. I wrote to them again repeating my request for proof.
Again ignored.
The third letter arrived yesterday and, of course, the tone has changed.
Initially it was "We understand that customers sometimes inadvertently drive off....."
Now its ramped up to "Failure to pay may support the fact it was your dishonest intention never to pay."
Then they go on to mention legal proceedings and police (the Theft Act 1978) if I dont pay in full in 7 days, plus their "collection fee".
My wife is bricking herself, I'm doing my mule impression.
No wonder people panic and cave in.
This firm has a 1* rating on Trustpilot.
Click to expand...
After emailing them multiple times and being ignored, but still pursued, I involved Sainsburys CEO. His Executive Team replied within 24hrs assuring me he'd read it and asked me for copies of correspondence.
I obliged.
24 hours later they apologised profusely for the distress caused and assured me the matter is closed.
 
Sid Rixon IV said:
After emailing them multiple times and being ignored, but still pursued, I involved Sainsburys CEO. His Executive Team replied within 24hrs assuring me he'd read it and asked me for copies of correspondence.
I obliged.
24 hours later they apologised profusely for the distress caused and assured me the matter is closed.
Click to expand...
Great outcome at last. Did they send you a hamper as a goodwill gesture?😋
 
Golfmmad said:
Great outcome at last. Did they send you a hamper as a goodwill gesture?😋
Click to expand...
I'd like to think it's a genuine expression of concern on Sainsburys' part rather than a "just bury this" action.
But I have to say I was impressed by both 24hr responses and the actual claim that the CEO read it.
So, impressed by response.
End of.
 
Sid Rixon IV said:
After emailing them multiple times and being ignored, but still pursued, I involved Sainsburys CEO. His Executive Team replied within 24hrs assuring me he'd read it and asked me for copies of correspondence.
I obliged.
24 hours later they apologised profusely for the distress caused and assured me the matter is closed.
Click to expand...

His question down the chain will be why am I seeing this sort of thing. Someone might get a bit of discussion over it… :eek:
 
Sid Rixon IV said:
The whole purpose of engaging a CEO is that they'll say "Someone deal with this s***", if they even see it.
I'm surprised they claim he read it.
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He probably won't have done. There's an "Exec Complaints" team that deal with all such communication. Although, in organisations that take it seriously, they'll deal with it properly. The CEO gets a monthly over view of "how many" and "subject matter/action taken."

Sounds as if they have done the right thing, although I'd have also sent a voucher to say sorry!
 
IanM said:
He probably won't have done. There's an "Exec Complaints" team that deal with all such communication. Although, in organisations that take it seriously, they'll deal with it properly. The CEO gets a monthly over view of "how many" and "subject matter/action taken."

Sounds as if they have done the right thing, although I'd have also sent a voucher to say sorry!
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Id want to know how it came about if it were me.
 
Three network dead all day.
Apparently, customers are demanding compensation and "are furious".
Remember a time before mobiles?


(Can't decide if it's China? Russia? Iran?)
 
Sid Rixon IV said:
Three network dead all day.
Apparently, customers are demanding compensation and "are furious".
Remember a time before mobiles?


(Can't decide if it's China? Russia? Iran?)
Click to expand...

Id say none of the above. Taking three down is just a mild inconvenience.. taking one of the big players down like O2 who other networks use their signal that would be a real distribution

Also it's not just mobiles. So many services run off these signals now.
 
Right the battle lines have been drawn and Tash is after the mole in the front garden. If the trap don’t work, am on Amazon to get me one of them Bunker buster bombs which the orange Baby used the other day.
 
Tashyboy said:
Right the battle lines have been drawn and Tash is after the mole in the front garden. If the trap don’t work, am on Amazon to get me one of them Bunker buster bombs which the orange Baby used the
Click to expand...
Caddyshack
"Check me if I'm wrong, Tash, but if you kill all the golfers, they're gonna lock you up and throw away the key.”
 
Tashyboy said:
Right the battle lines have been drawn and Tash is after the mole in the front garden. If the trap don’t work, am on Amazon to get me one of them Bunker buster bombs which the orange Baby used the other day.
Click to expand...
Only one way to get rid of a mole…….
Blow its bloody head off

Apologies to Mr J Carrott 😂
 
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