Robster59
Tour Rookie
I've had mine
We had the Sky Q put in at the end of May this year. The engineer didn't know how to sort it and left us with a booster to try to improve the signal. That didn't work. I tried to use the Sky Q mesh system without the TP Link, but that was giving pretty slow and inconsistent speeds, so I did a search online and found exactly what you said. It's a known issue. But I did eventually find the solution that worked for me.Oh cool, maybe they fixed it then!! How long have you had setup?? I must have set mine up 18 months ago and it didn't work then. Was a common gripe on forums..
- Go into the Sky hub on your browser (http://192.168.0.1/) and disable the 2.4 and 5.0GHZ WiFi in your router (untick the Enable Wi-Fi box).
- Connect the main hub via cable to your router.
- I usually keep the same name and password as on the router.
- Go into engineer mode on your Sky Q box
- Press the ‘Home’ button on your remote control.
- Scroll down to ‘Settings’ and DO NOT press select.
- Press ‘001’.
- Press ‘Select’
- Goto network and switch off both bands and confirm before exit.
- I then connected each of my Deco satellite nodes directly to the Sky Q box via cable.