WHS & ISV Issues (Please post only if you are a handicap secretary or involved in admin at your club)

[mikejohnchapman]

Help

Thought I had the dashboard cracked ( silly me)

I have an away member all set up on the dashboard with no problem but I cannot allocate his HC on my ISV - tried sync.

Also ALL my AWAY members CDH/members numbers have disappeared of the dashboard.

Anyone with sthe same issue.

V1 user.

Yes I have one - can see the detail on EG platform but doesn't get copied to V1. Went to support - here was their reply:

Does the member have a Handicap Index and CDH UID on the WHS? If not, please can you ensure the following points are correct in your ClubV1:

1) Did the member have a handicap and CONGU CDH Number in your ClubV1 and were they on the CONGU CDH as a Home Member at your Club.

2) If you go to his record in your ClubV1 and edit. In the Person Wizard go to Contact - has the member been Opted in for the personal data to be uploaded to the WHS platform.

3) Does the member have a date of birth and email address entered on their record in ClubV1?

If all is above correct then it would indicate there is an issue on the WHS Platform. The transfer of scores and handicap data before 02/11 to the WHS CDH Platform was performed by the Golf Unions – ClubV1 only uploaded members’ personal data e.g. email addresses. Please speak to the Golf Union and they should be able to advise on how to resolve this matter.

 

[Old Skier]

Yes I have one - can see the detail on EG platform but doesn't get copied to V1. Went to support - here was their reply:

Does the member have a Handicap Index and CDH UID on the WHS? If not, please can you ensure the following points are correct in your ClubV1:

1) Did the member have a handicap and CONGU CDH Number in your ClubV1 and were they on the CONGU CDH as a Home Member at your Club.

2) If you go to his record in your ClubV1 and edit. In the Person Wizard go to Contact - has the member been Opted in for the personal data to be uploaded to the WHS platform.

3) Does the member have a date of birth and email address entered on their record in ClubV1?

If all is above correct then it would indicate there is an issue on the WHS Platform. The transfer of scores and handicap data before 02/11 to the WHS CDH Platform was performed by the Golf Unions – ClubV1 only uploaded members’ personal data e.g. email addresses. Please speak to the Golf Union and they should be able to advise on how to resolve this matter.

On the dashboard mine had the necessary CDH HI, it appears after talking to county that his home club doesn’t have his DOB on their system, we do, and that could be the problem along with the fact the user still hasn’t registered.

As to my problem with disappearing CDH No for away players - and if by magic today, they are all back.

 

[Old Skier]

Version 1.2 now out

https://www.congu.co.uk/wp-content/uploads/WHSDocs/Handicapping-Advice.pdf

 

[IanMcC]

Still no joy with ClubV1 amending their software for 2 tee allowances, even after they promised an update last Monday.
Got a reply back from Wales Golf, who I asked to try and hurry them up a bit. Here it is:

Hi Ian
Sorry for the delay in response.
There has been a number of issues with certain ISV’s which they have been asked to rectify. How quickly they do it we cannot control unfortunately.
My only further comment is we have 8 licensed ISV’s who can provide competition and club management software and so if you are not satisfied with the service you are receiving by a current supplier then there are a number of other options out there for you.

Kind regards

Dont think he lives in the real world. If I went to my Club Manager asking to change software that has over 800 members details on it, I would be laughed out of the office.
Looks like Club Systems International are not in favour with Wales Golf either though.

 

[Old Skier]

Still no joy with ClubV1 amending their software for 2 tee allowances, even after they promised an update last Monday.
Got a reply back from Wales Golf, who I asked to try and hurry them up a bit. Here it is:

Hi Ian
Sorry for the delay in response.
There has been a number of issues with certain ISV’s which they have been asked to rectify. How quickly they do it we cannot control unfortunately.
My only further comment is we have 8 licensed ISV’s who can provide competition and club management software and so if you are not satisfied with the service you are receiving by a current supplier then there are a number of other options out there for you.

Kind regards

Dont think he lives in the real world. If I went to my Club Manager asking to change software that has over 800 members details on it, I would be laughed out of the office.
Looks like Club Systems International are not in favour with Wales Golf either though.

And IG not flavour of the month with EG, there’s a bit of a pattern, could it possibly be the different authorities have mucked the ISVs about as much as us.

 

[Swango1980]

Sigh. So, after following Club V1's advice the other day, when resetting the Seniors comp to qualifying and resending scores to CDH, I was delighted to see their Handicaps were updated n WHS.

Shouldn't have celebrated too soon. Club V1 has not updated their handicaps. For example, the winner now has a WHS Index of 28.2 and a Club V1 / howdidido Index of 34.1. I've had two of the field contact me today, pretty much asking "my handicap on MyEG App and the one on howdidido are different. What the hell one do I use!??????"

 

[Old Skier]

Sigh. So, after following Club V1's advice the other day, when resetting the Seniors comp to qualifying and resending scores to CDH, I was delighted to see their Handicaps were updated n WHS.

Shouldn't have celebrated too soon. Club V1 has not updated their handicaps. For example, the winner now has a WHS Index of 28.2 and a Club V1 / howdidido Index of 34.1. I've had two of the field contact me today, pretty much asking "my handicap on MyEG App and the one on howdidido are different. What the hell one do I use!??????"

Maybe you had to do a sync on every player . Given up trying to figure things out for the weekend.

 

[wjemather]

Sigh. So, after following Club V1's advice the other day, when resetting the Seniors comp to qualifying and resending scores to CDH, I was delighted to see their Handicaps were updated n WHS.

Shouldn't have celebrated too soon. Club V1 has not updated their handicaps. For example, the winner now has a WHS Index of 28.2 and a Club V1 / howdidido Index of 34.1. I've had two of the field contact me today, pretty much asking "my handicap on MyEG App and the one on howdidido are different. What the hell one do I use!??????"

You also need to sync each competitor with WHS individually through their ClubV1 Scoring Record (there is no facility to do a global sync - I asked), and then publish handicaps to HowDidIDo (at least this does sync everyone in one go).
Or wait until everything downloads overnight.

 

[Swango1980]

You also need to sync each competitor with WHS individually through their ClubV1 Scoring Record (there is no facility to do a global sync - I asked), and then publish handicaps to HowDidIDo (at least this does sync everyone in one go).
Or wait until everything downloads overnight.

I did the first bit successfully yesterday, after informed by CSICare. However, the handicaps did not update on Club V1 at all, so it will not be a case of refreshing to howdidido. I did think they might update overnight, but sadly not.

 

[Old Skier]

You also need to sync each competitor with WHS individually through their ClubV1 Scoring Record (there is no facility to do a global sync - I asked), and then publish handicaps to HowDidIDo (at least this does sync everyone in one go).
Or wait until everything downloads overnight.

If you ask nicely, sometimes the guys at Club Systems will do a sync for you, depends who you get.

 

[Swango1980]

If you ask nicely, sometimes the guys at Club Systems will do a sync for you, depends who you get.

It would be preferable if the software just did it by itself

 

[Old Skier]

It would be preferable if the software just did it by itself

Is the dashboard and the V1 handicap correct and the HDID HC wrong?

 

[jim8flog]

Version 1.2 now out

https://www.congu.co.uk/wp-content/uploads/WHSDocs/Handicapping-Advice.pdf

The link still brings up version 1.1

 

[Old Skier]

The link still brings up version 1.1

You might have to clear your cache, I’ve just tried to make sure and it’s 1.2 for me.

 

[wjemather]

I did the first bit successfully yesterday, after informed by CSICare. However, the handicaps did not update on Club V1 at all, so it will not be a case of refreshing to howdidido. I did think they might update overnight, but sadly not.

Should still be able to sync them manually in ClubV1? Ours took a couple of days to sync with WHS at least twice during lockdown.

If you ask nicely, sometimes the guys at Club Systems will do a sync for you, depends who you get.

Took three attempts just to get them to understand I didn't want to sync 500+ members individually. I have submitted an enhancement request.

 

[Swango1980]

Is the dashboard and the V1 handicap correct and the HDID HC wrong?

WHS Portal correct. Club V1 and howdidido wrong. I've tried to go to individual players on Club V1 to find an option that might connect up with WHS, but nothing stands out.

 

[Swango1980]

WHS Portal correct. Club V1 and howdidido wrong. I've tried to go to individual players on Club V1 to find an option that might connect up with WHS, but nothing stands out.

Forget that, I found it, and it looks like I'll need to Sync every player. So, basically I had to individually send every players score through to WHS. Now I have to individually find every player, and sync on Club V1.

Very tiring this.

 

[Old Skier]

Forget that, I found it, and it looks like I'll need to Sync every player. So, basically I had to individually send every players score through to WHS. Now I have to individually find every player, and sync on Club V1.

Very tiring this.

Delegate, get the seniors rep to do it

 

[Swango1980]

Delegate, get the seniors rep to do it

Oh, he will next time. Tonight was just for my benefit, so I know what is going on. Next time they can sort themselves out

 

[jim8flog]

You might have to clear your cache, I’ve just tried to make sure and it’s 1.2 for me.

it is bringing up 1.2 today