WHS & ISV Issues (Please post only if you are a handicap secretary or involved in admin at your club)

[mikejohnchapman]

I’d hope that verification is done before scores are submitted WHS otherwise I don’t see the point of the rule that players need to register before playing a casual round.

It has changed since WHS cutover. Initially (certainly on Club V1) the "Casual Round" scores were held with an Accept / Reject option for the administrator and were not processed until a positive decision was taken. Now they go straight into WHS and there is only a delete option available.

Not Good in my opinion.

 

[rosecott]

It's been a good day so far - and they have been few and far between - as we had our first PCC, 2 from yesterday's comp (it was bloody cold).

 

[mikejohnchapman]

Don't know about V1 but it was absolute simplicity on Handicapmaster. Call up the player, select General Play score entry, select course - 18-hole, front 9 or back 9 - scorecard appears, enter scores, job done. Checked on dashboard about 3 or 4 minutes later and the score was on there and his 20 scores updated. It was not in his best 8.

Similar on V1 when you add the score having chosen a 9 hole course. Little chance of a PCC being calculated due to the low number of rounds until we see a 9 hole comp.

 

[Old Skier]

Similar on V1 when you add the score having chosen a 9 hole course. Little chance of a PCC being calculated due to the low number of rounds until we see a 9 hole comp.

But I cannot see the 9 hole courses on the dashboard or the app even though I have courses set on my ISV

 

[rulefan]

But I cannot see the 9 hole courses on the dashboard or the app even though I have courses set on my ISV

I think EG have to set them up in the WHS platform.

 

[Old Skier]

I think EG have to set them up in the WHS platform.

Do you know who to go to so I can get the ball rolling

 

[Swango1980]

I see England Golf have issues a formal process (e-mail bulletin) on how to enter scores for General Play rounds. including at an Away club, which is:

• Pre-register with the host club, either by the Club's own software or simply telling the Pro/Club Manager of an intention to submit a score
• Play and enjoy the round in accordance with the Rules of Golf
• Ask the host club to enter the score on your behalf either into the WHS Platform or their club software
• If the host club at an "away" venue cannot enter the score, return to Home Club asap.

I can almost guarantee that there will be no-one at my club that can enter an away players score when that score is returned. Pre-registration for an away player will be a fairly pointless task, as that information will not be passed on to their club for checking. At best, it will be hit and miss depending on who is working at any given time, with staff generally serving at the bar and knowing very little about golf. As handicap secretary at my club, it will be interesting to see if I start getting a lot of card submissions from members playing at Away courses. All it takes is a few large societies playing away somewhere, deciding to submit their scores and not being able to enter them at the host club. It will start getting frustrating if it appears only a few decent scores are being submitted, and I never see the bad scores and no way on knowing who was actually playing.

 

[Old Skier]

I see England Golf have issues a formal process (e-mail bulletin) on how to enter scores for General Play rounds. including at an Away club, which is:

• Pre-register with the host club, either by the Club's own software or simply telling the Pro/Club Manager of an intention to submit a score
• Play and enjoy the round in accordance with the Rules of Golf
• Ask the host club to enter the score on your behalf either into the WHS Platform or their club software
• If the host club at an "away" venue cannot enter the score, return to Home Club asap.

I can almost guarantee that there will be no-one at my club that can enter an away players score when that score is returned. Pre-registration for an away player will be a fairly pointless task, as that information will not be passed on to their club for checking. At best, it will be hit and miss depending on who is working at any given time, with staff generally serving at the bar and knowing very little about golf. As handicap secretary at my club, it will be interesting to see if I start getting a lot of card submissions from members playing at Away courses. All it takes is a few large societies playing away somewhere, deciding to submit their scores and not being able to enter them at the host club. It will start getting frustrating if it appears only a few decent scores are being submitted, and I never see the bad scores and no way on knowing who was actually playing.

Although due to the shortened course at Tavistock we couldn’t do away cards but having a chat with the pro he would stamp and sign a card showing that a visitor had registered however the sticking point is informing the visitors club. Could be done via email but still takes up someone’s time.

 

[Old Skier]

It has changed since WHS cutover. Initially (certainly on Club V1) the "Casual Round" scores were held with an Accept / Reject option for the administrator and were not processed until a positive decision was taken. Now they go straight into WHS and there is only a delete option available.

Not Good in my opinion.

There’s a webinar with V1 on 17th and I submitted a question on re-introduce the old system, be interesting to see what they say.

 

[rosecott]

Do you know who to go to so I can get the ball rolling

Just the normal England Golf team via whs.support@englandgolf.org.

This was the message I got when I asked for changes:

Course changes, for example adding 9 hole courses to WHS Platform, need to emailed in to whs.support@englandgolf.org with specific requirements, e.g. White Men F9, together with copies of Course measurement certificate, scorecard and Slope Certificate.

 

[jim8flog]

I’d hope that verification is done before scores are submitted WHS otherwise I don’t see the point of the rule that players need to register before playing a casual round.

Having played a preregistered round last week and returning the card late afternoon and inputting the scores on the PSI computer I checked in the morning that my HI had changed. Later the following day I received an email from the club to say the score had been confirmed. Quite what they would then do if the score or something is incorrect is something I do not know.

 

[Swango1980]

Did I read somewhere the default setting for non-qualifiers for playing handicap = 100% course handicap on Club V1? Seniors play today, and it appears their scores are all based on their course handicap.

 

[Old Skier]

Did I read somewhere the default setting for non-qualifiers for playing handicap = 100% course handicap on Club V1? Seniors play today, and it appears their scores are all based on their course handicap.

When you set up a NQ the default is 100 %. We have decided to us 95% even on NQs so that people get used to it.

 

[Old Skier]

Help

Thought I had the dashboard cracked ( silly me)

I have an away member all set up on the dashboard with no problem but I cannot allocate his HC on my ISV - tried sync.

Also ALL my AWAY members CDH/members numbers have disappeared of the dashboard.

Anyone with sthe same issue.

V1 user.

 

[mikejohnchapman]

Help

Thought I had the dashboard cracked ( silly me)

I have an away member all set up on the dashboard with no problem but I cannot allocate his HC on my ISV - tried sync.

Also ALL my AWAY members CDH/members numbers have disappeared of the dashboard.

Anyone with sthe same issue.

V1 user.

I think you need to do it the other way around.

Set the user up on V1 as an away member with their membership (CDH) number loaded on the record. When it updates the EGP it should pull the relevant information across.

 

[Old Skier]

I think you need to do it the other way around.

Set the user up on V1 as an away member with their membership (CDH) number loaded on the record. When it updates the EGP it should pull the relevant information across.

Tried that way first as I assumed that was the logical way but that didn’t work in transferring any info to database but when the admin person set them up, they didn't put in a HC (no knowledge of golf) Just the CDH.

I then went to dashboard did an enter new player, found them and merged assuming that the HI would transfer to ISV overnight. Didn't push his HI across and still not able to insert a HI on the ISV.
This whole thing is currently a full time job.

 

[Swango1980]

Seniors played a competition yesterday. They incorrectly set it to non-qualifier, so no handicap changes and Club V1 assumed Playing Handicap was 100% of Course Handicap.

They went back in to system last night, and changed it to a qualifier. Playing Handicap still 100% course handicap, but I guess that just needed to be changed in settings.

WORRINGLY, despite the fact it was changed to a qualifier, none of the scores were transferred to WHS, and so no scores were added to the Scoring History of players. Any ideas???

 

[Old Skier]

Seniors played a competition yesterday. They incorrectly set it to non-qualifier, so no handicap changes and Club V1 assumed Playing Handicap was 100% of Course Handicap.

They went back in to system last night, and changed it to a qualifier. Playing Handicap still 100% course handicap, but I guess that just needed to be changed in settings.

WORRINGLY, despite the fact it was changed to a qualifier, none of the scores were transferred to WHS, and so no scores were added to the Scoring History of players. Any ideas???

Once you have set up a comp and people have entered changing it causes issues let alone closing a comp under one set of conditions opening it and then changing things To a different set of conditions.

 

[Swango1980]

Once you have set up a comp and people have entered changing it causes issues let alone closing a comp under one set of conditions opening it and then changing things To a different set of conditions.

Wow, CSICare world record in replying. TWO MINUTES was their response time to an e-mail.

The answer is: You need to go into "Scores" in the Competition. Click on every single player individually, and Resend their score to CDH. This solved the problem.

 

[rulefan]

Wow, CSICare world record in replying. TWO MINUTES was their response time to an e-mail.

The answer is: You need to go into "Scores" in the Competition. Click on every single player individually, and Resend their score to CDH. This solved the problem.

Perhaps your question had a secret keyword which prompted an automatic reply or perhaps they have farmed out some enquiries to someone who gives a damn