WHS & ISV Issues (Please post only if you are a handicap secretary or involved in admin at your club)

[MICKH]

Hi, we have submitted new scores via handicap master and directly into WHS in recent days but they remain stuck as Pending. Has anyone else experienced the same problem ? We are not getting anywhere with England Golf Support thus far.

 

[Old Skier]

Hi, we have submitted new scores via handicap master and directly into WHS in recent days but they remain stuck as Pending. Has anyone else experienced the same problem ? We are not getting anywhere with England Golf Support thus far.

Try a sync on one player to see if that works. I presume you have all registered on the WHS site,

 

[rosecott]

Hi, we have submitted new scores via handicap master and directly into WHS in recent days but they remain stuck as Pending. Has anyone else experienced the same problem ? We are not getting anywhere with England Golf Support thus far.

AS a fellow Handicapmaster user, I am a bit puzzled as to why you entered the scores into both Handicapmaster and the WHS platform - or have I misunderstood. Were you dealing with scores that were on Handicapmaster but failed to be transferred to WHS?

 

[rosecott]

Hi, we have submitted new scores via handicap master and directly into WHS in recent days but they remain stuck as Pending. Has anyone else experienced the same problem ? We are not getting anywhere with England Golf Support thus far.

This is what EG say on pending scores:

PENDING SCORES
Some scores within a member’s playing record are showing as pending. This is linked to the issue identified with the mapping of tees. Therefore, once tees are corrected on the WHS platform, the pending status will be removed.

Perhaps your club needs to check that the course details on the WHS platform are correct.

 

[MICKH]

Thanks for the replies. Yes, tees are mapped and members are registered. Issues relating to pending scores / tee mapping were a common problem but only for historic scores. Our issues are new scores I.e post go live date. We have loaded via HM and directly into WHS simply to test as to whether the issue lay with HM i.e if score loaded directly to WHS calculated and the HM load did not then we would know that the issue sat with the data load. However, neither score calculates as part of the rolling 20 scores.

 

[rulefan]

Thanks for the replies. Yes, tees are mapped and members are registered. Issues relating to pending scores / tee mapping were a common problem but only for historic scores. Our issues are new scores I.e post go live date. We have loaded via HM and directly into WHS simply to test as to whether the issue lay with HM i.e if score loaded directly to WHS calculated and the HM load did not then we would know that the issue sat with the data load. However, neither score calculates as part of the rolling 20 scores.

Have you posted on the HM support forum? https://www.handicapmaster.org/forums3/viewforum.php?f=3

 

[MICKH]

Have you posted on the HM support forum? https://www.handicapmaster.org/forums3/viewforum.php?f=3

Thanks. I’ve been in direct contact with Handicap Master and they don’t see any issues. The data has loaded to WHS as it should. For some reason the scores are not being included in the daily calculation update in WHS itself

 

[MICKH]

Try a sync on one player to see if that works. I presume you have all registered on the WHS site,

Thanks OS. Yes, all registered. Sync in which platform ? WHS ? I can’t see an option to do that

 

[rosecott]

Thanks OS. Yes, all registered. Sync in which platform ? WHS ? I can’t see an option to do that

OS is a V1 user so I don't think his comment about syncing is relevant to Handicapmaster. It all seems very strange. Since WHS went live, we have run 5 counting competitions plus a handful of non-comp General Scores and they have all worked perfectly. As players were posting scores into Masterscoreboard, those scores were being uploaded on a continuous basis to the WHS platform - I had to check this for myself as it seemed to be too good to be true, the effect on a player's HI happening within a few minutes of the score being entered and before the comp was even closed.

My first impression when you posted was that it did not seem a good idea to post the same scores to the ISV and then post the same scores directly into WHS but you sound as if you are pretty desperate. Let us know how things develop and the best of luck with it.

 

[Old Skier]

Thanks OS. Yes, all registered. Sync in which platform ? WHS ? I can’t see an option to do that

Sync from the players record on your ISV but @rosecott writes that you might not have that facility.

 

[MICKH]

OS is a V1 user so I don't think his comment about syncing is relevant to Handicapmaster. It all seems very strange. Since WHS went live, we have run 5 counting competitions plus a handful of non-comp General Scores and they have all worked perfectly. As players were posting scores into Masterscoreboard, those scores were being uploaded on a continuous basis to the WHS platform - I had to check this for myself as it seemed to be too good to be true, the effect on a player's HI happening within a few minutes of the score being entered and before the comp was even closed.

My first impression when you posted was that it did not seem a good idea to post the same scores to the ISV and then post the same scores directly into WHS but you sound as if you are pretty desperate. Let us know how things develop and the best of luck with it.

Thanks ? the two scores were actually from two different competitions so it was more a means of testing for system issues than anything else. We’ve never had a moments trouble with HM and their team are very responsive to any issues. Given where we are I’m now as sure as I can be that the WHS platform is the issue but I sense England Golf are overwhelmed with problems. What a mess !!

 

[rosecott]

Thanks ? the two scores were actually from two different competitions so it was more a means of testing for system issues than anything else. We’ve never had a moments trouble with HM and their team are very responsive to any issues. Given where we are I’m now as sure as I can be that the WHS platform is the issue but I sense England Golf are overwhelmed with problems. What a mess !!

I had another thought in the middle of the night. When you say the scores which were input were pending, did you mean that the Handicap Index of the players concerned were pending?

 

[MICKH]

I had another thought in the middle of the night. When you say the scores which were input were pending, did you mean that the Handicap Index of the players concerned were pending?[/
It means that scores 1 and 2 in the player profile are loaded to WHS but are not part of the daily handicap index calculation. That is being continuously being calculated from scores 3 to 22. Scores 1 and 2 are listed as pending and do not get brought into the daily calculation. As a result, a players handicap index will never change until this issue is resolved no matter how many new scores we load.

 

[Old Skier]

Outstanding by the team at WHS dealing with adding courses to the database. Sent all the necessary information for 9 hole Q’s Monday, all done by last night.

 

[fenwayrich]

Now Tuesday morning.
Still no change.
Cant say I am too surprised.

Still no way of amending handicaps for two tee competitions on ClubV1, as far as I can see. Perhaps I am wrong though.

 

[MICKH]

We have made some progress on our issues in that scores are now being processed once loaded. However, indexes are now being calculated on a random number of cards from the top 20 as opposed to the best 8. Some are based on 3 cards, some on 5 etc,etc. One step forwards and one step backwards........

 

[IanMcC]

Still no way of amending handicaps for two tee competitions on ClubV1, as far as I can see. Perhaps I am wrong though.

Not until Club Systems get their finger out, no! At the moment I am manually adjusting the score for competition purposes.

 

[Old Skier]

Still no way of amending handicaps for two tee competitions on ClubV1, as far as I can see. Perhaps I am wrong though.

Just did the V1 webinar and they are working on this and hope to have it sorted soon. You can watch the webinar on there YouTube channel and they hope to have it up on site in a day or two.

Very useful

 

[Old Skier]

Outstanding by the team at WHS dealing with adding courses to the database. Sent all the necessary information for 9 hole Q’s Monday, all done by last night.

When it’s done ensure you use the drop down menus on V1 to ensure the correct CR and slope are with each course, mine weren’t but easy to rectify.

 

[rulefan]

Just did the V1 webinar and they are working on this and hope to have it sorted soon. You can watch the webinar on there YouTube channel and they hope to have it up on site in a day or two.

Very useful

Have you hot a link?