WHS & ISV Issues (Please post only if you are a handicap secretary or involved in admin at your club)

[nickjdavis]

We had our first comp yesterday under the new system.

Scores and handicaps seem to have been updated correctly in players records but there is still a discrepancy between a players index and what is shown in the Handicapping Report available from within the Dotgolf system.

My index rose from 11.1 to 11.3 after yesterdays round....shows as 11.3 in HandicapMaster, the EG App and on the Dotgolf portal. But if you generate a handicap list from within the Dotgolf portal it still shows as 11.1 !!!

 

[IanMcC]

Certainly shouldn't be doing manual calculations. And the three initial scores should continue to be part of ongoing (most recent 20) calculations, so must be entered (either via ISV, or directly in WHS).

Thanks for that advice.

Funny enough I got 3 cards in this morning for a new member. Here, rightly or wrongly, is the procedure I went through.

• Opened up 2 browser tabs. One for ClubV1 and one for Dashboard.
• Created new member on Dashboard. Went to ClubV1 and fetched his name, email address and date of birth, and added these to the dashboard profile.
• Once submitted a CDH number was created on Dashboard. I copied this into his ClubV1 profile.
• I manually added the three dated cards on Dashboard. This created his Handicap Index, which tallied with what I had worked out.
• Finally I synced the data on ClubV1 under ClubV1 Scoring Record/+.

 

[Swango1980]

Thanks for that advice.

Funny enough I got 3 cards in this morning for a new member. Here, rightly or wrongly, is the procedure I went through.

• Opened up 2 browser tabs. One for ClubV1 and one for Dashboard.
• Created new member on Dashboard. Went to ClubV1 and fetched his name, email address and date of birth, and added these to the dashboard profile.
• Once submitted a CDH number was created on Dashboard. I copied this into his ClubV1 profile.
• I manually added the three dated cards on Dashboard. This created his Handicap Index, which tallied with what I had worked out.
• Finally I synced the data on ClubV1 under ClubV1 Scoring Record/+.

Old Skier informed me how it can all be done in Club V1.

Once you have the player in Club V1, with all their personal details, you go into the Club V1 scoring record. Next comes the counter intuitive bit - you have to Add an Existing Handicap, then hit Save and Continue in the Dialogue Box comes up. Then, you need to Assign a CDH ID in the dark grey box with the players summary details. Once done, you can start entering scores, and the player will appear on the WHS Portal.

 

[Old Skier]

So, yesterday 2 players entered a General Play Round, and submitted scores afterwards.

This morning I logged in to see if these scores had been transferred to WHS. However, I notice that the 2 guys set their round to "non-qualifying", so it does not go towards their WHS. Quite frankly, the terminology used in Club V1 is ridiculous. We all may know what qualifying and non-qualifying used to mean, but many regular golfers have no clue. In their mind, qualifying means competition and non-qualifying means social golf. Qualifying isn't even a term used anymore. Why on earth can the software not clarify, in easy terms, whether the golfer wants the round to count for handicap or not. I'm not even convinced there should be a "non-qualifying" option, as presumably golfers want it to count towards handicap if they are going to the effort of logging their score.

My other worry is that, whatever the golfer submits, there will be no "Accept" option for the Committee, and so it will go to their handicap regardless of mistakes. Furthermore, and especially this time of year, there are many days were we could be on many temporary greens, certainly more than 2. I cannot contact the club every single day and find out what the course set up is like, and it can change throughout the day. So, golfers can easily enter general play rounds, and I will simply have to accept them unless I am out on the course that day and know it should not be Acceptable

Are you certain that when a casual qualifying round is submitted that, as you had to when a supplementary was submitted, they don’t need to be accepted by a V1 user.

 

[Swango1980]

Are you certain that when a casual qualifying round is submitted that, as you had to when a supplementary was submitted, they don’t need to be accepted by a V1 user.

The only option on Club V1 is for me to Delete the score. Nothing else. I was going to ask if there is a hidden option to accept it, but then I noticed they set it as a non-qualifying round when they registered

 

[Old Skier]

The only option on Club V1 is for me to Delete the score. Nothing else. I was going to ask if there is a hidden option to accept it, but then I noticed they set it as a non-qualifying round when they registered

Hopefully it will be the same as before, when they submit a qualifying casual round it will have to be accepted.

 

[wjemather]

Hopefully it will be the same as before, when they submit a qualifying casual round it will have to be accepted.

I'd guess no action is required in order to ensure scores get posted to WHS promptly (per the rules) , with verification & amendments to be done later.

 

[Old Skier]

I'd guess no action is required in order to ensure scores get posted to WHS promptly (per the rules) , with verification & amendments to be done later.

I’d hope that verification is done before scores are submitted WHS otherwise I don’t see the point of the rule that players need to register before playing a casual round.

 

[wjemather]

I’d hope that verification is done before scores are submitted WHS otherwise I don’t see the point of the rule that players need to register before playing a casual round.

The requirement is to prevent players from manipulating their handicap index by submitting only their good (or bad) scores.

 

[rosecott]

We had our first comp yesterday under the new system.

Scores and handicaps seem to have been updated correctly in players records but there is still a discrepancy between a players index and what is shown in the Handicapping Report available from within the Dotgolf system.

My index rose from 11.1 to 11.3 after yesterdays round....shows as 11.3 in HandicapMaster, the EG App and on the Dotgolf portal. But if you generate a handicap list from within the Dotgolf portal it still shows as 11.1 !!!

There seems to be some sort of time lag. When I called up a player this morning, the first screen showed his HI but if you clicked on scoring history it showed a different figure. Later in the day, the figures were the same.

 

[nickjdavis]

When i entered the scores from the comp on sunday evening and checked my own record in the Dotgolf portal it told me my index was 11.1 on one screen but on the other screen it said 11.1 (estimated to change to 11.3 tomorrow).

Indeed it had changed overnight as t should have done....but it is in the "Member Handicap Report" that it is wrong....and as I've just checked....still wrong!!!

 

[IanMcC]

After writing to CSI a few times, and speaking to a number of their reps, finally received this today regarding Club not recognising the 2 tee comp adjustment:

Hi Ian,



Thank you for your email.



This issue has been reported by multiple clubs and we should hopefully have a fix released for this on Monday night.


Kind regards,
CSiCare
Matt

Now Tuesday morning.
Still no change.
Cant say I am too surprised.

 

[fenwayrich]

Now Tuesday morning.
Still no change.
Cant say I am too surprised.

Me neither. Hope it's done in the next day or so. We have a Christmas 4ball competition on Sunday with 2 tees being used.

 

[Old Skier]

I have an away member who doesn’t appear on my club dashboard and I cannot assign him his handicap index on the ISV. Any ideas

 

[rosecott]

I have an away member who doesn’t appear on my club dashboard and I cannot assign him his handicap index on the ISV. Any ideas

His Home Club are the only ones who are able to sort that. All my Away players' clubs have done their bit and their data appears when I click on them.

 

[rosecott]

I was highly chuffed today. I finally got EG to set up front and back 9 scorecards for General Play scores and I submitted a 9-hole GP score from Sunday through our ISV and it worked perfectly - score was on the dashboard almost instantly.

 

[Old Skier]

His Home Club are the only ones who are able to sort that. All my Away players' clubs have done their bit and their data appears when I click on them.

Yep thanks added them as a member and did a merge and data all there. Do away members need to register on home and away systems?

 

[Old Skier]

I was highly chuffed today. I finally got EG to set up front and back 9 scorecards for General Play scores and I submitted a 9-hole GP score from Sunday through our ISV and it worked perfectly - score was on the dashboard almost instantly.

What’s the process.

 

[rosecott]

Yep thanks added them as a member and did a merge and data all there. Do away members need to register on home and away systems?

I wouldn't have thought so. If his Home Club is correctly identified on your ISV and that Home Club is up and running on WHS, it should be automatic. I think such changes are updated overnight.

 

[rosecott]

I think his Home Club has to record on his ISV record that he is also a member of x club, but not certain of that.

 

[rosecott]

What’s the process.

Don't know about V1 but it was absolute simplicity on Handicapmaster. Call up the player, select General Play score entry, select course - 18-hole, front 9 or back 9 - scorecard appears, enter scores, job done. Checked on dashboard about 3 or 4 minutes later and the score was on there and his 20 scores updated. It was not in his best 8.