WHS & ISV Issues (Please post only if you are a handicap secretary or involved in admin at your club)

[Old Skier]

Does anyone yet know...

1) if/what/when any facility will be provided in the WHS system for clubs to conduct an annual review (I cant see anything at the moment)

2) if players will be able to print their own handicap certificates from the England Golf My Account portal (our members used to be able to do this from MasterScoreboard but the facility has been removed).

1) apparently it’s coming at some time via your ISV however with a now more accurate HC system (?) they may not be the need.

2). Haven’t used or had a request for HC Cert since CDH Nos came into existence but as said individuals who use HDID have the facility to print a cert.

 

[IanMcC]

The Ladies M&H Secretary at our club raised an interesting point today. I have only just convinced her to use the 95% of Course Handicap for singles comps. She ran the first one yesterday for the Ladies. (All non acceptable comps in the Winter for us.) The Ladies do not get a lot of entries for their comps. She commented on field size. Page 95 of the RoH booklet gives interpretation C/1. This states that a field below 30 should maintain 100% CH. This seems sensible, but the only problem is that ClubV1 software, if it is a 'qualifier' (acceptable) competition, automatically applies the 5% reduction, regardless of field size! For a non 'qualifier' you can set the fraction yourself.
She has written to ClubV1 expressing her concerns.
Anyone else came across this, or have any comments?

 

[Swango1980]

The Ladies M&H Secretary at our club raised an interesting point today. I have only just convinced her to use the 95% of Course Handicap for singles comps. She ran the first one yesterday for the Ladies. (All non acceptable comps in the Winter for us.) The Ladies do not get a lot of entries for their comps. She commented on field size. Page 95 of the RoH booklet gives interpretation C/1. This states that a field below 30 should maintain 100% CH. This seems sensible, but the only problem is that ClubV1 software, if it is a 'qualifier' (acceptable) competition, automatically applies the 5% reduction, regardless of field size! For a non 'qualifier' you can set the fraction yourself.
She has written to ClubV1 expressing her concerns.
Anyone else came across this, or have any comments?

Ian, the 95% is mandatory in the UK. The accompanying document (on CONGU website) says in GC/1

The recommendation to increase the allowance to 100% for field sizes fewer than 30 players is not being adopted in GB&I.

 

[Old Skier]

The Ladies M&H Secretary at our club raised an interesting point today. I have only just convinced her to use the 95% of Course Handicap for singles comps. She ran the first one yesterday for the Ladies. (All non acceptable comps in the Winter for us.) The Ladies do not get a lot of entries for their comps. She commented on field size. Page 95 of the RoH booklet gives interpretation C/1. This states that a field below 30 should maintain 100% CH. This seems sensible, but the only problem is that ClubV1 software, if it is a 'qualifier' (acceptable) competition, automatically applies the 5% reduction, regardless of field size! For a non 'qualifier' you can set the fraction yourself.
She has written to ClubV1 expressing her concerns.
Anyone else came across this, or have any comments?

My understanding is that the small field criteria has been dropped by EG. You are looking at the WHS document (yes I know) and not EG’s
https://www.congu.co.uk/wp-content/uploads/WHSDocs/Handicapping-Advice.pdf

 

[Swango1980]

On 3rd November, I asked WHS why entered scores on WHS would not save if any Gross scores were above nett double bogey. The only work around was to manually reduce them yourself, even though WHS looked to have the correct value in brackets underneath.

I got an answer on 13th November, but it was an answer to a different question, so I had to explain again on 13th November. I have no got an answer today (2nd December), which was:

"You should not be entering historic scores hole by hole. Historic scores should be entered on the WHS Platform against the Member as Adjusted Gross Score (top right hand corner of page) on correct date, on correct tee set as General Play with corrected gross score"

This seems bizarre, I can't understand why historic scores cannot be entered hole by hole, it works out an Adjusted Gross anyway.

 

[rulefan]

My understanding is that the small field criteria has been dropped by EG.

I can also confirm that.

 

[IanMcC]

Another point of interest. Today we had a second club member try to enter our midweek comp. The pro could not add him to the sign in list on ClubV1. His status said that he had no handicap on ClubV1. I used his CDH number to find him on Dashboard. We are a Welsh Club, and his home club is in England. Hence I could not sync his data, as he had an English CDH number, starting with a 1. I added our club as a second member on dashboard, and a new CDH number was generated, this time beginning with a 6. Then the data could be synced and he could be entered into the comp.
The point I am making is that people now have 2 CDH numbers if they are members in different countries. Makes sense I suppose, but it was new to me, and I thought worth sharing.

 

[Old Skier]

Has anyone tried to enter card for handicap on V1. It's not straightforward and you need to issue a CDH No before you start.

 

[Swango1980]

Has anyone tried to enter card for handicap on V1. It's not straightforward and you need to issue a CDH No before you start.

Not tried it. I did directly on WHS, but was then having difficulty linking the new WHS record to Club V1 record. Think I got there in end. Next time I have a new member, will try via V1

 

[Old Skier]

Not tried it. I did directly on WHS, but was then having difficulty linking the new WHS record to Club V1 record. Think I got there in end. Next time I have a new member, will try via V1

Give us a ping if you have a problem, I have an email set up that I sent to the rest of my team

 

[mikejohnchapman]

Some good news!

We ran a stableford comp yesterday (first day back) with 68 players. The comp completed and was closed by Club V1 and submitted to the EG Platform. PCC of 2 calculated, HI's updated and sent back overnight to Club V1. Updated information now showing correctly! The system worked

We also had a casual round submitted on one of our other courses which processed correctly and didn't have a PCC calculated. Again as it said on the tin.

Now if EG can find my missing 3 courses I will be a happy man.

 

[IanMcC]

Some good news!

We ran a stableford comp yesterday (first day back) with 68 players. The comp completed and was closed by Club V1 and submitted to the EG Platform. PCC of 2 calculated, HI's updated and sent back overnight to Club V1. Updated information now showing correctly! The system worked

We also had a casual round submitted on one of our other courses which processed correctly and didn't have a PCC calculated. Again as it said on the tin.

Now if EG can find my missing 3 courses I will be a happy man.

Did any ladies play, and if so, did ClubV1 carry out the appropriate 2 tee allowance?

 

[nickjdavis]

On 3rd November, I asked WHS why entered scores on WHS would not save if any Gross scores were above nett double bogey. The only work around was to manually reduce them yourself, even though WHS looked to have the correct value in brackets underneath.

I got an answer on 13th November, but it was an answer to a different question, so I had to explain again on 13th November. I have no got an answer today (2nd December), which was:

"You should not be entering historic scores hole by hole. Historic scores should be entered on the WHS Platform against the Member as Adjusted Gross Score (top right hand corner of page) on correct date, on correct tee set as General Play with corrected gross score"

This seems bizarre, I can't understand why historic scores cannot be entered hole by hole, it works out an Adjusted Gross anyway.

Trouble is....I'm sure that "adjusted gross score" option did not exist a few weeks ago as I was having the same issues entering historic scores on a hole by hole basis.

Like you...I don't understand WHY we cant/are not supposed to enter hole by hole scores for historic rounds, but at least there is now the option for getting the score into a players record without the pfaff of manually adjusting holes.

I've noticed that EG/WHS are very good at answering a different question to the one you actually asked!!!

 

[mikejohnchapman]

Did any ladies play, and if so, did ClubV1 carry out the appropriate 2 tee allowance?

No a seniors mens competition.

 

[rosecott]

Today I restored to membership a member whose membership was suspended for 6 months for health reasons. I brought his record up to date with DoB, email address and data consent. When I published from the ISV software to WHS, his CDH number was not recognised and he was allocated a new one. On WHS he now appears with no handicap and no playing record despite the fact that the ISV software has a record of many handicap qualifiers played from 2019 and up to July 2020.

Has anyone had the same issue and how did you deal with it. On the face of it, a player returning to golf may have a full playing record for 2019 and a CDH number but, as far as WHS is concerned he is starting again from scratch.

Just an update on this.

In the absence of a response from EG, I had another look around the dashboard. I thought what will happen if I click on "set initial handicap" and put in his CONGU handicap - he is elderly with a CONGU in the thirties - and clicked to save the change. I exited the dashboard, loaded Handicapmaster and published to WHS, checked and still no handicap on the system although a check of the dashboard still showed the handicap I had inserted.

We had a counting competition scheduled for this morning so I thought I'd have another look on Handicapmaster as the guy was desperate to get playing in comps. I was very surprised to find that he is now on both WHS and Handicapmaster with the handicap I inserted. There must be a catch somewhere, it couldn't be that easy.

 

[Old Skier]

Just an update on this.

In the absence of a response from EG, I had another look around the dashboard. I thought what will happen if I click on "set initial handicap" and put in his CONGU handicap - he is elderly with a CONGU in the thirties - and clicked to save the change. I exited the dashboard, loaded Handicapmaster and published to WHS, checked and still no handicap on the system although a check of the dashboard still showed the handicap I had inserted.

We had a counting competition scheduled for this morning so I thought I'd have another look on Handicapmaster as the guy was desperate to get playing in comps. I was very surprised to find that he is now on both WHS and Handicapmaster with the handicap I inserted. There must be a catch somewhere, it couldn't be that easy.

I did this on my ISV only and next day it was on the dashboard.

 

[mikejohnchapman]

I know it's possible but has anybody set up one of their professionals on WHS? I can see where you tag them on the EG Platform but wondered if anyone had done it before.

 

[IanMcC]

Did any ladies play, and if so, did ClubV1 carry out the appropriate 2 tee allowance?

After writing to CSI a few times, and speaking to a number of their reps, finally received this today regarding Club not recognising the 2 tee comp adjustment:

Hi Ian,



Thank you for your email.



This issue has been reported by multiple clubs and we should hopefully have a fix released for this on Monday night.


Kind regards,
CSiCare
Matt

 

[rulefan]

Just an update on this.

In the absence of a response from EG, I had another look around the dashboard. I thought what will happen if I click on "set initial handicap" and put in his CONGU handicap - he is elderly with a CONGU in the thirties - and clicked to save the change. I exited the dashboard, loaded Handicapmaster and published to WHS, checked and still no handicap on the system although a check of the dashboard still showed the handicap I had inserted.

We had a counting competition scheduled for this morning so I thought I'd have another look on Handicapmaster as the guy was desperate to get playing in comps. I was very surprised to find that he is now on both WHS and Handicapmaster with the handicap I inserted. There must be a catch somewhere, it couldn't be that easy.

I think you will find the catch is that all the processing and 're-processing' takes place overnight.

 

[rosecott]

I think you will find the catch is that all the processing and 're-processing' takes place overnight.

The point I was making was that WHS indicated that they had no playing record of the player in question but, by the simple act of a couple of clicks by me, he magically had a HI of 38 - I know he deserved that HI but how could WHS with no knowledge of his playing history, have known?