rulefan
Tour Winner
Had he got any qualifying scores on the CDH since Jan 2018? Are those scores (if any) showing on the WHS platform?
WHS & ISV Issues (Please post only if you are a handicap secretary or involved in admin at your club)
- Thread starter Old Skier
- Start date
rosecott
Money List Winner
There is clearly a major failing in the system.
Until his health situation in July this year, he played 32 QRs in 2020. He played 99 QRs in 2019 and a similar number in 2018 - all of them posted to CDH. His 6 months of being a non-member for health reasons did not come to an end until the start of this month. As he was not a member when WHS started in November, his details would not be sent to WHS by the ISV. On the ISV, he was restored to membership but WHS did not recognise his CDH number, allocated a new CDH number and he ended up on WHS with no playing record. It beggars belief.
Swango1980
Well-known member
Perhaps they'll kindly ask you to manually enter all his scores from Jan 2018
rulefan
Tour Winner
I'm not sure which CDH ID you are talking about.
Are there any scores against the ID you created or the one you now say was created by the WHS?
wjemather
Well-known member
Have you contacted WHS support? Going by their update last week, I am hoping they will import the old records from CDH for players who are missing due to not having a current club in October/November.
rosecott
Money List Winner
Right, When he suspended his membership in July 2020, he was moved to Past Members complete with the CDH ID he was allocated in 2016 and his full playing record with 32 QRs this year and around 100 in each of 2018 and 2019. When he rejoined in December everything was restored on the ISV software as a current member with that CDH ID and playing history. When Handicapmaster published to WHS, a message came up to say his CDH ID was not recognised and he was allocated a new CDH ID but there was no handicap and no playing record on the WHS platform.
wjemather
Well-known member
He would have been without a home club on CDH, and as such would not have been transferred to WHS in October/November.
Swango1980
Well-known member
New member just handed in his 1st card for handicap. We are on Club V1. How on earth do I enter his score on Club V1? If I go to Club V1 Scoring Record on his profile, all it gives me is "Add an Existing Handicap". Do all new cards HAVE to be entered directly to WHS. When I asked CSI Care before, they said you go on to Club V1 Scoring Record and Add casual Round. Once 3 are added you can assign a CDH. Well, this is not even an option
wjemather
Well-known member
My assumption is that members requiring new handicaps need a CDH number first in order to create the link to WHS, and once that is done the cards can be entered in ClubV1 (or directly in WHS).
rosecott
Money List Winner
Thanks, I knew that, but there is no guidance as to what to do in this situation and when you have a new member with CDH ID and playing history who was not a member of a club on 1st November.
rulefan
Tour Winner
As stated in #587. Players without a Home Club would have been ignored by the WHS transition and would not therefore have WHS record. Your club will have received a note from EG pointing out the action to be taken for players re-joining after 1 Nov. We certainly had such a note because our manager raised it at a handicap committee meeting.
rosecott
Money List Winner
Like others on this thread, I have been drowning in a sea of emails and I must have missed that note. Why is there no mention in the WHS club guide?
IanMcC
Well-known member
I am under the impression that the 3 cards for initial handicap purposes do not get entered into Dashboard. I think you work out the handicap manually, remembering to de-slope it, then create a new member on Dashboard, inserting the initial handicap value. Then you add the new CDH number to ClubV1 and then sync the data.
At least, that is what I have done recently.
Swango1980
Well-known member
That sounds like a horrific method to add new members. But, it wouldn't surprise me if I had to do that.
The member already has his details in Club V1. I'll just add a new player to WHS Portal, add his scores, and then try and link him up to Club V1.
It looks like CSI Care were talking rubbish when I asked last time about adding new members. I'm starting to despise both the Club V1 and WHS software at this time
wjemather
Well-known member
Certainly shouldn't be doing manual calculations. And the three initial scores should continue to be part of ongoing (most recent 20) calculations, so must be entered (either via ISV, or directly in WHS).
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Old Skier
Tour Winner
Try and explain,In V1:
Select: Add Existing HC
Click in the empty HC index
Click on the scoring 3 bars
Select V1 scoring record
Hit the +
Add Casual Round
Enter Score
YOU MUST HAVE GIVEN/ASSIGNED A CDH/MEMBERS No BEFORE YOU DO ANYTHING
@Swango1980 @IanMcC @wjemather
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Old Skier
Tour Winner
#597
Swango1980
Well-known member
So, I need to add him as a new member on WHS first, to get a CDH?
Old Skier
Tour Winner
No do it from V1
Swango1980
Well-known member
So, yesterday 2 players entered a General Play Round, and submitted scores afterwards.
This morning I logged in to see if these scores had been transferred to WHS. However, I notice that the 2 guys set their round to "non-qualifying", so it does not go towards their WHS. Quite frankly, the terminology used in Club V1 is ridiculous. We all may know what qualifying and non-qualifying used to mean, but many regular golfers have no clue. In their mind, qualifying means competition and non-qualifying means social golf. Qualifying isn't even a term used anymore. Why on earth can the software not clarify, in easy terms, whether the golfer wants the round to count for handicap or not. I'm not even convinced there should be a "non-qualifying" option, as presumably golfers want it to count towards handicap if they are going to the effort of logging their score.
My other worry is that, whatever the golfer submits, there will be no "Accept" option for the Committee, and so it will go to their handicap regardless of mistakes. Furthermore, and especially this time of year, there are many days were we could be on many temporary greens, certainly more than 2. I cannot contact the club every single day and find out what the course set up is like, and it can change throughout the day. So, golfers can easily enter general play rounds, and I will simply have to accept them unless I am out on the course that day and know it should not be Acceptable
This morning I logged in to see if these scores had been transferred to WHS. However, I notice that the 2 guys set their round to "non-qualifying", so it does not go towards their WHS. Quite frankly, the terminology used in Club V1 is ridiculous. We all may know what qualifying and non-qualifying used to mean, but many regular golfers have no clue. In their mind, qualifying means competition and non-qualifying means social golf. Qualifying isn't even a term used anymore. Why on earth can the software not clarify, in easy terms, whether the golfer wants the round to count for handicap or not. I'm not even convinced there should be a "non-qualifying" option, as presumably golfers want it to count towards handicap if they are going to the effort of logging their score.
My other worry is that, whatever the golfer submits, there will be no "Accept" option for the Committee, and so it will go to their handicap regardless of mistakes. Furthermore, and especially this time of year, there are many days were we could be on many temporary greens, certainly more than 2. I cannot contact the club every single day and find out what the course set up is like, and it can change throughout the day. So, golfers can easily enter general play rounds, and I will simply have to accept them unless I am out on the course that day and know it should not be Acceptable
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