WHS & ISV Issues (Please post only if you are a handicap secretary or involved in admin at your club)

IanMcC

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Yesterday I made a manual change to a players Handicap Index on Dashboard. Even after 24 hours, this has not written back to ClubV1 or HDID. Anyone else seen this? I am under Wales Golf admin.
 

Swango1980

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Yesterday I made a manual change to a players Handicap Index on Dashboard. Even after 24 hours, this has not written back to ClubV1 or HDID. Anyone else seen this? I am under Wales Golf admin.
I'd be interested in the answer to this. Might tie into my question about creating a new member on WHS Portal, and how you link that record to their corresponding record in Club V1. I did use ClubV1 support yesterday to find out, but response to any questions takes quite some time at the moment.

On 3rd November, I asked WHS why I could not save a score (which was 18 holes) if any of the holes were over nett double bogey. 10 days later, I got a response to say I cannot enter 9 hole scores, completely unrelated to my original question. I guess they are on automatic pilot at the moment with all the queries, scanning buzzwords on queries and sending out a corresponding response. I can only imagine what it would be like if golf courses were currently open and clubs playing competitions and members wanting to use their index daily
 

nickjdavis

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I'd be interested in the answer to this. Might tie into my question about creating a new member on WHS Portal, and how you link that record to their corresponding record in Club V1. I did use ClubV1 support yesterday to find out, but response to any questions takes quite some time at the moment.

On 3rd November, I asked WHS why I could not save a score (which was 18 holes) if any of the holes were over nett double bogey. 10 days later, I got a response to say I cannot enter 9 hole scores, completely unrelated to my original question. I guess they are on automatic pilot at the moment with all the queries, scanning buzzwords on queries and sending out a corresponding response. I can only imagine what it would be like if golf courses were currently open and clubs playing competitions and members wanting to use their index daily

Are you talking about adding a score directly in to the WHS Dotgolf system?

I asked the same question and never got a reply. My interpretation is that the WHS platform is only truly interested in a players "adjusted gross" score because that is what it needs to determine your desloped differential and, lo and behold, an option suddenly (or it might have been there all along and I've not noticed!!!) appeared where you could choose to enter an adjusted gross score for the entire round, rather than 18 hole by hole scores. This has been useful as it allowed us to quickly enter 180 cards or so worth of scores for initial handicap purposes that have been submitted over the summer, but not extracted from the CDH data by the WHS.

We have also been trying to use the "adjust initial handicap" option on the WHS platform to adjust downwards the indexes of 40 or so players who have zero or next to zero playing history over the past 3 years and were allocated a WHS Index the same as their Congu handicap....unfortunately were either doing something wrong, or the feature is broken, because each night the adjustments weve made get overwritten by the originally allocated WHS index. Its not a biggie...but it would be nice to try to be fair to everyone and let them start on in index that results in them getting the same number of strokes as they used to under Congu.
 

Old Skier

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I'd be interested in the answer to this. Might tie into my question about creating a new member on WHS Portal, and how you link that record to their corresponding record in Club V1. I did use ClubV1 support yesterday to find out, but response to any questions takes quite some time at the moment.

On 3rd November, I asked WHS why I could not save a score (which was 18 holes) if any of the holes were over nett double bogey. 10 days later, I got a response to say I cannot enter 9 hole scores, completely unrelated to my original question. I guess they are on automatic pilot at the moment with all the queries, scanning buzzwords on queries and sending out a corresponding response. I can only imagine what it would be like if golf courses were currently open and clubs playing competitions and members wanting to use their index daily

Have you tried using the chat facility on V1 reasonably quick response most times.
 

mikejohnchapman

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EG have sent a note out this week regarding the role of handicap committees under WHS.

There is a link to an interesting chart on adjustments to HI following transition. A couple of key points appear to be:

If the player has less than 20 scores in their playing record their handicap will settle as more scores are made available. Accept the Handicap Index Calculated.

If the difference between the CONGU handicap and WHS Course Handicap (Handicap index x Slope Home (Course/113)) is within acceptable tolerances?

These are available and are (broadly):
Formerly Cat 1 or 2 – Within 1 stroke
Formerly Cat 3 – Within 2 strokes
Formerly Cat 4 or 5 – Within 3 stokes
Formerly Cat 6 – Within 4 strokes

Accept the Handicap Index Calculated.

Whilst I accept the premis that the system reflects the current playing ability of the player my concern is for the integrity of the rest of the players and if they are seriously suggesting we don't adjust some of the handicap of people with less than 20 cards.

It is my intention to do a review of the new HI and where there are significant variancies make adjustments - this guidance would suggest I am wrong to do so.
 

jim8flog

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EG have sent a note out this week regarding the role of handicap committees under WHS.

There is a link to an interesting chart on adjustments to HI following transition. A couple of key points appear to be:

If the player has less than 20 scores in their playing record their handicap will settle as more scores are made available. Accept the Handicap Index Calculated.

If the difference between the CONGU handicap and WHS Course Handicap (Handicap index x Slope Home (Course/113)) is within acceptable tolerances?

These are available and are (broadly):
Formerly Cat 1 or 2 – Within 1 stroke
Formerly Cat 3 – Within 2 strokes
Formerly Cat 4 or 5 – Within 3 stokes
Formerly Cat 6 – Within 4 strokes

Accept the Handicap Index Calculated.

Whilst I accept the premis that the system reflects the current playing ability of the player my concern is for the integrity of the rest of the players and if they are seriously suggesting we don't adjust some of the handicap of people with less than 20 cards.

It is my intention to do a review of the new HI and where there are significant variancies make adjustments - this guidance would suggest I am wrong to do so.

Have you got the link to that chart?
 

IanMcC

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I'd be interested in the answer to this. Might tie into my question about creating a new member on WHS Portal, and how you link that record to their corresponding record in Club V1. I did use ClubV1 support yesterday to find out, but response to any questions takes quite some time at the moment.

On 3rd November, I asked WHS why I could not save a score (which was 18 holes) if any of the holes were over nett double bogey. 10 days later, I got a response to say I cannot enter 9 hole scores, completely unrelated to my original question. I guess they are on automatic pilot at the moment with all the queries, scanning buzzwords on queries and sending out a corresponding response. I can only imagine what it would be like if golf courses were currently open and clubs playing competitions and members wanting to use their index daily
New week and still no change, so I contacted ClubV1 live chat. A guy called Zak. he says it is a problem they know about and are working on. In the meantime, a manual sync of the player updates his handicap on ClubV1 and subsequently (hopefully) HDID. Go to the players ClubV1 scoring record, press the + sign, then Sync Handicap Details. I asked him if scoring records are being updated, and he said yes, but it was a tentative yes, if you know what I mean! At least they know about it.
 

mikejohnchapman

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Thanks.

Due to Lockdown timing we do not have a handicap committee at the moment. So need this for future reference in case it does not get passed on.
I'm hoping to review each section with the appropriate committee members prior to resumption of play. Then hopefully we will be able to make the relevent changes before we recommence individual competition and our winter league.
 

Wildboy370

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Makes sense I suppose.
In response to original post, I discussed this with club V1 today as we have been running test comps to see how the software copes. I was told by Club V1, you can manually change the 95% or what ever you choose to change it too for casual golf and social rounds. Once you set up as a competition, England golf and your local authority take over the maths once you have entered your score. The ISV cannot do a correction for comps they said as it is all done centrally. So basically all the ISV software will show is your Course handicap based on whatever tee you choose but not your actual playing handicap. All seems to be over complicated and control freakish.
 

Wildboy370

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Yes, we are back on the course. All of our winter comps are non acceptable, however. First one was today. Note that on ClubV1 at least you have to manually insert the 95% multiplier for a singles comp. For an acceptable comp it seems to do it automatically.
In response to original post, I discussed this with club V1 today as we have been running test comps to see how the software copes. I was told by Club V1, you can manually change the 95% or what ever you choose to change it too for casual golf and social rounds. Once you set up as a competition, England golf and your local authority take over the maths once you have entered your score. The ISV cannot do a correction for comps they said as it is all done centrally. So basically all the ISV software will show is your Course handicap based on whatever tee you choose but not your actual playing handicap. All seems to be over complicated and control freakish.
 

Old Skier

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I have circulated details of the app released by EG on Mon and have had a lot of positive response from club members. At least now when they shoot of to another course they will know what their course handicap will be.

Im going to get more shots playing Saunton West than the “Championship “ East course, always said that was the harder of the two.
 
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