nickjdavis
Head Pro
More likely the WHS cant make it up the stairs before trying to go to bed!!!
WHS & ISV Issues (Please post only if you are a handicap secretary or involved in admin at your club)
- Thread starter Old Skier
- Start date
More likely the WHS cant make it up the stairs before trying to go to bed!!!
nickjdavis
Head Pro
Seems like the "update initial handicap" function on the WHS Dotgolf system doesn't work.
I changed the indexes of a couple of players who had been given a WHS index the same as their CONGU handicap yesterday, and today I have found that the indexes have reverted back to their old values overnight.
I changed the indexes of a couple of players who had been given a WHS index the same as their CONGU handicap yesterday, and today I have found that the indexes have reverted back to their old values overnight.
mikejohnchapman
Challenge Tour Pro
Are the courses in Wales due to reopen this week and if so what are you going to do with competitions / handicaps?
jim8flog
Journeyman Pro
We have over 90 players who did not put in card in the last 3 years. Checked a few to see H.I.s same as their UHS handicap hardly seems worth bothering to change theirs.
Old Skier
Tour Winner
Not sure about Wales but we held NQ before lockdown successfully and our first one back is a Q, nothing like testing a system by using it
IanMcC
Well-known member
Yes, we are back on the course. All of our winter comps are non acceptable, however. First one was today. Note that on ClubV1 at least you have to manually insert the 95% multiplier for a singles comp. For an acceptable comp it seems to do it automatically.
rulefan
Tour Winner
Makes sense I suppose.
mikejohnchapman
Challenge Tour Pro
We had a qualifier the day before lockdown - it's still sitting there as Club V1 isn't talking to the EG Platform at the moment apparently.Not sure about Wales but we held NQ before lockdown successfully and our first one back is a Q, nothing like testing a system by using it
Old Skier
Tour Winner
Have you checked with Club Systems, mind you they might be waiting for EG to get their act together.
mikejohnchapman
Challenge Tour Pro
Yes - they as still trying to sort the APIs out apparently - seems it's difficult to discuss things directly as there's a time difference between uk & NZ (who'd have thought!)
Old Skier
Tour Winner
How many more weeks are they going to use that excuse
jim8flog
Journeyman Pro
IG
Now showing the last 20 in my 'full' handicap record.
Now showing the last 20 in my 'full' handicap record.
Old Skier
Tour Winner
Latest from EG
The corrupt data issue has now been resolved. You should be able to see your members details and the will now be able t activate their accounts on the WHS platform.
Information from the clubs system is now updated direct onto the WHS platform.
If any scores (before 2 November 2020) from a golfer’s playing record do not appear on the WHS system this is down to the fact that the information was never transferred to the CDH via the club’s software.
You can post the missing scores directly onto the England Golf WHS Golf Club Platform. We are also in conversation with club software providers to facilitate a transfer of ‘missing’ scores which only appear on club records.
With regard to members with no email.
For the new World Handicap System (WHS), it would be preferable for each individual to provide a unique email address along with their date of birth. Without both an email and DOB then a WHS handicap index will not be received.
In such circumstances where an individual does not have an email address and does not intend to obtain one, then it is acceptable to share an email address with a family member or friend. Please ensure the correct email address is updated on the club system.
The corrupt data issue has now been resolved. You should be able to see your members details and the will now be able t activate their accounts on the WHS platform.
Information from the clubs system is now updated direct onto the WHS platform.
If any scores (before 2 November 2020) from a golfer’s playing record do not appear on the WHS system this is down to the fact that the information was never transferred to the CDH via the club’s software.
You can post the missing scores directly onto the England Golf WHS Golf Club Platform. We are also in conversation with club software providers to facilitate a transfer of ‘missing’ scores which only appear on club records.
With regard to members with no email.
For the new World Handicap System (WHS), it would be preferable for each individual to provide a unique email address along with their date of birth. Without both an email and DOB then a WHS handicap index will not be received.
In such circumstances where an individual does not have an email address and does not intend to obtain one, then it is acceptable to share an email address with a family member or friend. Please ensure the correct email address is updated on the club system.
Old Skier
Tour Winner
V1 users. Anyone use labels when doing cards for comps and where do they get them from, it appears the ones for individual comps are 7cmx1.3cm and the only supplier I can find is Club Systems.
rulefan
Tour Winner
I can't now find the thread but someone said that the DotGolf staff are all in New Zealand. Not all. The team working on the UK transition are all in England.
Old Skier
Tour Winner
EG said they are working in NZ which is why they cant respond quickly because of the time difference
nickjdavis
Head Pro
I got this statement in an email from EG as well.
Swango1980
Well-known member
I definitely saw an email, I think it was from Club V1, who said one of the challenges are the time differences between us and New Zealand, when trying to resolve software issues.
IanMcC
Well-known member
Today I got a reply from Wales Golf regarding no partially NRd round being transferred across at the initial data transfer. Here is the reply:
To confirm, NR’s rounds could not be included in the transition.
Let's hope partial NR scores will be transferred from ISVs to databases now.
To confirm, NR’s rounds could not be included in the transition.
Let's hope partial NR scores will be transferred from ISVs to databases now.
SammmeBee
Journeyman Pro
But they said they could not be?!
