WHS & ISV Issues (Please post only if you are a handicap secretary or involved in admin at your club)

[Swango1980]

Had you accepted the casual round on V1?

There was no option to do so, unless it was in a weird place (there used to be an option before the revamp). The only icon I could see was the Delete option

 

[Swango1980]

Had you accepted the casual round on V1?

PS. Presumably it will need to automatically go to WHS, rather than wait for someone to accept it? After all, it affects PCC calculation, and I won't be available every night to accept rounds

 

[Old Skier]

PS. Presumably it will need to automatically go to WHS, rather than wait for someone to accept it? After all, it affects PCC calculation, and I won't be available every night to accept rounds

Needs to be accepted first in the same way as you did on a supplementary card. Go to the competition tag then the casual rounds tag then either accept or delete.

 

[IanMcC]

Can anyone tell me if checking the handicap of a player outside of our particular union is now possible?
I am under Wales Golf, and we are having an Open Competition on 21st November.
Traditionally we are inundated with players, mostly from Merseyside, with no official handicap or CDH number.
I used to use CDH Lookup on ClubV1, and the GolfBox (Wales Golf) CDH site. Both are now gone. The CONGU version of ClubV1 has no links for CDH Lookup any more, and the WHS version only allows searches in Wales, and usually crashes.
This will be a huge issue come the Summer if there is no way to check. Earlier this year I had to DQ a pair with the best svore, as one had no handicap.

 

[rosecott]

Anyone found the Annual Review Report on V1

The handicap review process gives a Handicap Committee the ability to ensure the Handicap Index of a player reflects their demonstrated ability. It is strongly recommended that a Handicap Committee conduct a handicap review at least annually for all members who have designated that golf club as their home club. l The World Handicap System software specifications will recommend reports and notifications to assist Handicap Committees to identify those players who require a handicap review. A review can be conducted annually or as otherwise necessary. l A player must be made aware of, and be given the opportunity to contribute towards, the handicap review process to the extent practicable and must have recourse to an appeals procedure, if requested.

 

[Old Skier]

Can anyone tell me if checking the handicap of a player outside of our particular union is now possible?
I am under Wales Golf, and we are having an Open Competition on 21st November.
Traditionally we are inundated with players, mostly from Merseyside, with no official handicap or CDH number.
I used to use CDH Lookup on ClubV1, and the GolfBox (Wales Golf) CDH site. Both are now gone. The CONGU version of ClubV1 has no links for CDH Lookup any more, and the WHS version only allows searches in Wales, and usually crashes.
This will be a huge issue come the Summer if there is no way to check. Earlier this year I had to DQ a pair with the best svore, as one had no handicap.

CDH lookup is still available on the English version of V1. I think there was something on the notes in V1 about CDH numbers and Wales & Scotland and a rights issue. If you can’t have cross boarder checking then that’s another major failing in the system. If you PM me your CDH No at sometime I’ll see if I can pick it up from this end. It will be later in the day.

As to allowing entries for people without an official handicap can’t help you because for all our opens, club or county, you need a CDH and official HC.

 

[Old Skier]

The handicap review process gives a Handicap Committee the ability to ensure the Handicap Index of a player reflects their demonstrated ability. It is strongly recommended that a Handicap Committee conduct a handicap review at least annually for all members who have designated that golf club as their home club. l The World Handicap System software specifications will recommend reports and notifications to assist Handicap Committees to identify those players who require a handicap review. A review can be conducted annually or as otherwise necessary. l A player must be made aware of, and be given the opportunity to contribute towards, the handicap review process to the extent practicable and must have recourse to an appeals procedure, if requested.

I know what it’s for, just asking if anyone had seen where a report is generated to assist the process as it is no longer available in V1.

 

[Swango1980]

The handicap review process gives a Handicap Committee the ability to ensure the Handicap Index of a player reflects their demonstrated ability. It is strongly recommended that a Handicap Committee conduct a handicap review at least annually for all members who have designated that golf club as their home club. l The World Handicap System software specifications will recommend reports and notifications to assist Handicap Committees to identify those players who require a handicap review. A review can be conducted annually or as otherwise necessary. l A player must be made aware of, and be given the opportunity to contribute towards, the handicap review process to the extent practicable and must have recourse to an appeals procedure, if requested.

I don't believe the question was to why an Annual Review is required, I'd like to think most handicap secretaries are comfortable with this. The question was related to how the software helps feed into this process, as it did under the old system.

 

[rosecott]

I know what it’s for, just asking if anyone had seen where a report is generated to assist the process as it is no longer available in V1.

My interpretation of it is that the WHS platform will produce an AR report but I can find no sign of it on the dashboard. We have now decided to leave ours until January in the hope that they will produce an AR report - won't be holding my breath as we have our own systems in place based on CONGU.

 

[nickjdavis]

As I mentioned a few days ago...there is no facility within HandicapMaster to run an Annual Review and the facility does not yet exist within the WHS platform.

 

[nickjdavis]

WHS assistance is really getting up to speed now....just had a response to an email I sent on 16th October. Pity it came 12 days to late for me to implement the advice it gives!!!

Also had an error report in Handicapmaster so used the automated fault reporting system to tell HM about it. They've responded telling me that the issue is because DotGolf have, not for the first time, changed the interface used for downloading scores without telling any of the ISV's. This change was made on the live operational platform but not the test platform that the ISV's have access to...so HM are now trying to implement a fix for an issue that cant be reproduced on the test system!!! You couldn't make this up.

 

[Old Skier]

Just ran a test to print labels on V1 to see what handicap appeared, it was the playing HC with no mention of course handicap. Be interested in what other ISVs get if they use the same facility.

 

[Old Skier]

Just ran a test to print labels on V1 to see what handicap appeared, it was the playing HC with no mention of course handicap. Be interested in what other ISVs get if they use the same facility.

Just been on chat with V1 and they are working on this, still interested in other ISVs.

 

[Old Skier]

Can anyone tell me if checking the handicap of a player outside of our particular union is now possible?
I am under Wales Golf, and we are having an Open Competition on 21st November.
Traditionally we are inundated with players, mostly from Merseyside, with no official handicap or CDH number.
I used to use CDH Lookup on ClubV1, and the GolfBox (Wales Golf) CDH site. Both are now gone. The CONGU version of ClubV1 has no links for CDH Lookup any more, and the WHS version only allows searches in Wales, and usually crashes.
This will be a huge issue come the Summer if there is no way to check. Earlier this year I had to DQ a pair with the best svore, as one had no handicap.

Guess what, this is an issued that “DotGolf” have caused and one they are attempting to recitify, however Scotland will not be integrated until later.


[13:48]CSICare (Drew): Regarding scores not going to the WHS and other CDH syncing issues:
Unfortunately there is an issue with England Golf’s API (DotGolf) that would be causing sync issues with the WHS and all ISV providers. At the moment I believe that Dotgolf have closed the connections we have to send/retrieve data until they have corrected the errors or found a way through the issues post transition. It seems as though many clubs in England are now in limbo. Our development team are working with Dotgolf to help them as proactively as possible. It's in everyone's interest to have all this resolved asap. The added complication is that Dotgolf are in New Zealand meaning time differences are tricky for meetings.
We will continue to keep Clubs updated via notifications in ClubV1 and the status page on the Club Systems website here https://www.clubsystems.com/service-status.
I can only advise waiting till these issues have been resolved by them.

 

[Old Skier]

Every time I have put on a new member they only come up with CDH and email, no name and when I try and enter there acc I just get an error message. This happening to anyone else?

 

[nickjdavis]

Every time I have put on a new member they only come up with CDH and email, no name and when I try and enter there acc I just get an error message. This happening to anyone else?

Personally....whilst DotGolf are seemingly happy to throw random spanners into their own systems without warning the ISV's, I'm not trying to add anyone or anything new into our system.

 

[Old Skier]

Most probably very wise

 

[Old Skier]

Just come through

The World Handicap System is now into its second week of operation in England and the bedding in process continues.

In the past week there has been a transition of data on an unprecedented scale:

• Around 15 million items of historical scoring data have been transferred from the CDH to the new WHS Platform
• Nearly 600,000 individual playing records have been added to the WHS Platform
• Over 200,000 golfers have registered on the system since it was launched on 2 November

As expected with such a huge transfer of data, there are elements of the new system that require adaptation and number of operational challenges to be addressed.

We thank all golfers and clubs for showing patience and understanding of our workload as we iron out the technical difficulties many of which were anticipated, but which could only be properly addressed once the system went live.

In order to help clubs and golfers who have emailed us with a query, but have yet to receive an individual reply, we would like to highlight the main areas of our ongoing work.

Apart from informing us about a requirement to map tees, there is no need to contact us on any of the following points as either the solutions are provided below, or we are already working with our platform provider to update the system as swiftly as possible.​

‘MISSING’ SCORES

If any scores (before 2 November 2020) from a golfer’s playing record do not appear on the WHS system this is down to the fact that the information was never transferred to the CDH via the club’s software.


Golfers can ask that the home club posts these directly onto the England Golf WHS Golf Club Platform. We are also in conversation with club software providers to facilitate a transfer of ‘missing’ scores which only appear on club records.​

PENDING SCORES


Scores within a player’s record that show as ‘pending’ are being looked into and we are working quickly to resolve this matter.​

MAPPING OF TEES


Data relevant to tees and the mapping of courses which was either incomplete or incorrectly transferred by clubs from their system to the WHS platform is now being manually processed by England Golf staff.​

WEB BROWSERS

We have received feedback from some members experiencing problems trying to log in and register via certain web browsers.


For now, golfers can confidently use Google Chrome to register and log in while we work on resolving technical errors with other providers in the coming days.​

PERSONAL DETAILS


Once logged in to the system, some members may experience a problem with fields such as the name of their county. A fix to this issue is now in development.​

MEMBERSHIP ID


Members should be aware that when asked to input their Membership ID during login, this refers to their CDH number. Golfers who do not know their CDH number can request this from their club. Golfers should take extra care when inputting this 10-digit number to reduce chance of user error.​

HELP US HELP YOU


For any other issues, please contact us with as much detail as possible and a screenshot of the page where any error is displayed. This will help speed up our response time. Please be patient when awaiting a reply - our staff are working as quickly as possible to deal with an increased number of emails.

Contact us at whs.support@englandgolf.org​

Have you looked at our toolkits, resources and FAQs?
We will endeavour to answer any WHS-related queries as soon as possible. However, you may find answers to many of your questions on our website and through our resources on WHS:

• Golfer Toolkit
• Golf Club Toolkit
• WHS Homepage
• WHS for Golfers
• WHS Golfer FAQs
• WHS Club Roles and Responsibilities
• WHS Data FAQs

​

​

 

[nickjdavis]

At last they took notice of an email I sent them a couple of weeks ago!!! Tell folk what you are working on and you wont get so many folks emailing you telling you that something isnt working!!!

 

[mikejohnchapman]

Just come through

​

The World Handicap System is now into its second week of operation in England and the bedding in process continues.

In the past week there has been a transition of data on an unprecedented scale:

• Around 15 million items of historical scoring data have been transferred from the CDH to the new WHS Platform
• Nearly 600,000 individual playing records have been added to the WHS Platform
• Over 200,000 golfers have registered on the system since it was launched on 2 November

As expected with such a huge transfer of data, there are elements of the new system that require adaptation and number of operational challenges to be addressed.

We thank all golfers and clubs for showing patience and understanding of our workload as we iron out the technical difficulties many of which were anticipated, but which could only be properly addressed once the system went live.

In order to help clubs and golfers who have emailed us with a query, but have yet to receive an individual reply, we would like to highlight the main areas of our ongoing work.

Apart from informing us about a requirement to map tees, there is no need to contact us on any of the following points as either the solutions are provided below, or we are already working with our platform provider to update the system as swiftly as possible.

​

‘MISSING’ SCORES

If any scores (before 2 November 2020) from a golfer’s playing record do not appear on the WHS system this is down to the fact that the information was never transferred to the CDH via the club’s software.


Golfers can ask that the home club posts these directly onto the England Golf WHS Golf Club Platform. We are also in conversation with club software providers to facilitate a transfer of ‘missing’ scores which only appear on club records.

PENDING SCORES


Scores within a player’s record that show as ‘pending’ are being looked into and we are working quickly to resolve this matter.

​

MAPPING OF TEES


Data relevant to tees and the mapping of courses which was either incomplete or incorrectly transferred by clubs from their system to the WHS platform is now being manually processed by England Golf staff.

WEB BROWSERS

We have received feedback from some members experiencing problems trying to log in and register via certain web browsers.


For now, golfers can confidently use Google Chrome to register and log in while we work on resolving technical errors with other providers in the coming days.

​

PERSONAL DETAILS


Once logged in to the system, some members may experience a problem with fields such as the name of their county. A fix to this issue is now in development.

MEMBERSHIP ID


Members should be aware that when asked to input their Membership ID during login, this refers to their CDH number. Golfers who do not know their CDH number can request this from their club. Golfers should take extra care when inputting this 10-digit number to reduce chance of user error.

​

HELP US HELP YOU


For any other issues, please contact us with as much detail as possible and a screenshot of the page where any error is displayed. This will help speed up our response time. Please be patient when awaiting a reply - our staff are working as quickly as possible to deal with an increased number of emails.

Contact us at whs.support@englandgolf.org

Have you looked at our toolkits, resources and FAQs?
We will endeavour to answer any WHS-related queries as soon as possible. However, you may find answers to many of your questions on our website and through our resources on WHS:

• Golfer Toolkit
• Golf Club Toolkit
• WHS Homepage
• WHS for Golfers
• WHS Golfer FAQs
• WHS Club Roles and Responsibilities
• WHS Data FAQs

​

​

Whatever would we be doing without lockdown.

This has been a terribly managed transition and the impression given is there are still show-stopping issues outstanding.

In this instance I don't feel EG are fit for purpose and as they appear to be unaccountable I suspect we won't ever see the full story behind this monumental c-UP.