GreiginFife
Money List Winner
Jeez 25,000 (mostly) crappy reviews is a helluva lot and it seems UPS are not alone at getting it wrong for home delivery (Although glass half full; i suppose that’s 25 thousand from 25 billion deliveries they did over the same time) Just staggering figures
Who’d be in that line of work though, seems a crazy tough market, pushing everything up to and beyond the limit is gonna end in disappointment so many times
That’s only 25,000 notified or flagged failures though. Their actual failure rate is likely to be much higher.
For an organisation that pretty much has one role to fulfil its quite astonishing.
There is also a separate UK only Trustpilot for UPS that also tracks at about 80% of 1 star reviews. I would not want to be in their Customer Satisfaction team when it’s annual NPS figures time. Drawing of lots as to who is presenting it to board ?