WHS & ISV Issues (Please post only if you are a handicap secretary or involved in admin at your club)

[rosecott]

Is it safe to post scores yet?

The individual handicap indexes are still moving around and certainly on Club V1 several differ from the EG Platform.

From late Monday, our HIs seemed to have stabilised. When I entered scores yesterday afternoon, the HIs came up exactly as I expected.

 

[nickjdavis]

Also using Handicapmaster. We ran a "counting competition" yesterday. I had a minor issue with 2 Away players coming up as no handicap available - their club was on V1. This morning I was able to add their scores and finalise the competition. As I understand it, Handicapmaster are uploading to WHS in the background on a constant basis. As I only finalised the competition this morning, I assume the handicap adjustments won't happen until midnight.

We got that message as well...about uploading constantly in the background. The scores have been in the HM system since yesterday morning but do not seem to want to transfer to the WHS.

I've posted a message on the HandicpMaster Forums...will see what response I get.

 

[nickjdavis]

Another WHS issue is that players who had no club placeholder set at the time of data transfer in CDH (because they'd left their old club and had yet to join a new one) no longer have any record in the WHS....so when they come to join a new club, there is no playing history to transfer (because the CDH records never got transferred to the WHS on Nov 1st because they were not a club member)...effectively they will have to start from scratch building up a scoring record...even though they had a perfectly viable record with many scores.

 

[Old Skier]

I yesterday I had on corrupted record on the WHS dashboard I know have 10, can’t get in them can’t see them only data I see is a CDH No.

Emailed EG but as they haven’t answered 1 email in the last week I’m not holding my breath.

 

[rosecott]

Like the rest of you, I have been under siege from members wanting answers and I've found it more and more difficult to concentrate and find the answers. I am convinced - but have been unable to find it anywhere - that EG said they would be making a mobile phone app available on 2nd November which would give players instant access to their HI. Am I imagining this?

 

[Swango1980]

Has anyone entered any scores (e.g comp results, supplementaries or cards for handicap) since we went live?

We've added a new player and put his cards in for initial handicap but don't seem to be able to upload them to the WHS...either by forcing it or via automatic upload. Likewise we've modified a couple of players details and they havent gone to the WHS either.

This is using HandicapMaster.

I have put Casual rounds in, and gone back and put the first 3 cards for handicap that the WHS missed, for about 20 players. However, all was done directly in WHS, not Club V1.

One guy entered a casual round directly using howdidido, though that has not been put into WHS yet. That was about 3 days ago. I heard Club V1 will not send scores over until things settle down?

As mentioned earlier, also created one New Member on WHS and entered his 3 cards. He is also on our Club V1, but still no idea how Club V1 links their record with the one on WHS. I thought I would simply need to enter the Membership Number WHS created for the player into Club V1.

 

[Old Skier]

Like the rest of you, I have been under siege from members wanting answers and I've found it more and more difficult to concentrate and find the answers. I am convinced - but have been unable to find it anywhere - that EG said they would be making a mobile phone app available on 2nd November which would give players instant access to their HI. Am I imagining this?

During the briefings given by EG , I think it was Gemma giving the presentations she always said that an app would be available, I just assumed it was one provided by the relevant ISV

 

[Old Skier]

I have put Casual rounds in, and gone back and put the first 3 cards for handicap that the WHS missed, for about 20 players. However, all was done directly in WHS, not Club V1.

One guy entered a casual round directly using howdidido, though that has not been put into WHS yet. That was about 3 days ago. I heard Club V1 will not send scores over until things settle down?

As mentioned earlier, also created one New Member on WHS and entered his 3 cards. He is also on our Club V1, but still no idea how Club V1 links their record with the one on WHS. I thought I would simply need to enter the Membership Number WHS created for the player into Club V1.

I have asked via email.several times how everything is linked but no response coming from puzzle palace

 

[mikejohnchapman]

Like the rest of you, I have been under siege from members wanting answers and I've found it more and more difficult to concentrate and find the answers. I am convinced - but have been unable to find it anywhere - that EG said they would be making a mobile phone app available on 2nd November which would give players instant access to their HI. Am I imagining this?

I'm assuming they mean My England Golf.

 

[Swango1980]

I have asked via email.several times how everything is linked but no response coming from puzzle palace

Yes, I'm not getting any replies anymore. I think they've had enough

 

[Old Skier]

I'm assuming they mean My England Golf.

Is that an app or are you on a out the members web site.

 

[upsidedown]

During the briefings given by EG , I think it was Gemma giving the presentations she always said that an app would be available, I just assumed it was one provided by the relevant ISV

There is one . an early version. just search England golf on App store

There is a Find a course which shows you what your Course Handicap will be at any given course

 

[rosecott]

I'm assuming they mean My England Golf.

Glad that it was a simple answer

 

[Old Skier]

There is one . an early version. just search England golf on App store

There is a Find a course which shows you what your Course Handicap will be at any given course

Is that Apple as I only have play store and there's nothing there I can find.

 

[upsidedown]

Is that Apple as I only have play store and there's nothing there I can find.

Play store MyEG (early access)

 

[Old Skier]

Can’t find it unfortunately

 

[upsidedown]

Can’t find it unfortunately

 

[nickjdavis]

Has anyone added a "new member" in the last couple of days so that a new ID number is generated for them?

We are trying to add a player but cannot find how to get an ID number generated. When we try to add a player directly in the Dotgolf portal it auto suggests a membership number but then goes on to say that this member is allready in use!!! When we try to add a member in our ISV software Masterscoreboard, it happily adds the member but no ID number is generated. No equivalent record is created in the WHS portal and we cannot upload his scores for initial handicap.

Anyone using HandicapMaster who has successfully added a new member and had a new ID number generated? would be interested to hear how you did it!!! This should be basic simple stuff but neither myself or my handicap secretary can add a member so he gets an ID number generated!!!

 

[nickjdavis]

I have put Casual rounds in, and gone back and put the first 3 cards for handicap that the WHS missed, for about 20 players. However, all was done directly in WHS, not Club V1.

One guy entered a casual round directly using howdidido, though that has not been put into WHS yet. That was about 3 days ago. I heard Club V1 will not send scores over until things settle down?

As mentioned earlier, also created one New Member on WHS and entered his 3 cards. He is also on our Club V1, but still no idea how Club V1 links their record with the one on WHS. I thought I would simply need to enter the Membership Number WHS created for the player into Club V1.

I played a round today and have entered it via our ISV software....hit the £send scores to WHS platform" button and it was there in my WHS/England Golf record in an instant.

 

[Old Skier]

Has anyone added a "new member" in the last couple of days so that a new ID number is generated for them?

We are trying to add a player but cannot find how to get an ID number generated. When we try to add a player directly in the Dotgolf portal it auto suggests a membership number but then goes on to say that this member is allready in use!!! When we try to add a member in our ISV software Masterscoreboard, it happily adds the member but no ID number is generated. No equivalent record is created in the WHS portal and we cannot upload his scores for initial handicap.

Anyone using HandicapMaster who has successfully added a new member and had a new ID number generated? would be interested to hear how you did it!!! This should be basic simple stuff but neither myself or my handicap secretary can add a member so he gets an ID number generated!!!

I added a member who had a CDH Number and he hasn’t been added to the dashboard. The whole thing is now becoming unworkable and taking up hours of time from the user end with no support from those that was supposed to implement the system.