WHS & ISV Issues (Please post only if you are a handicap secretary or involved in admin at your club)

[Swango1980]

Not having problem with the search function on V1

ClubV1 have replied asking what e-mail address I log in with. I think it could be because I log into the handicaps / competitions account. We do not have full admin rights, unlike the owner. I'm still getting the problem

 

[mikejohnchapman]

What a pity after so much hype things have gone off with such a damp squib.

I'm reluctant to point the finger but the communication around the preparation and implementation leave a lot to be desired.

 

[nickjdavis]

England Golf Portal has a message...

The World Handicap System is now live. During the course of today we will continue the process of updating player records and refreshing data. This will be completed by Tuesday. If you are playing a competition today then please use your Handicap Index as displayed at your club or on the platform.

I can see that rounds played in October have been included in the WHS data but not included as part of the current index calculation.

Rounds submitted for initial handicap have not been imported to the WHS meaning that many players have a much smaller playing history than they should have meaning their current index is going to be very volatile for a few weeks.

All I will say is that the WHS is about as live as Graham Chapmans Norwegian Blue parrot.

my bad....Chapman was the disgruntled customer in the Car Salesman sketch (preceeding Monty Python) which inspired the Dead Parrot sketch, of course as Loise pointed out, Cleese was the customer....and Michael Palin the shopkeeper/salesman on both occasions!!!

 

[Old Skier]

HDID for V1 users hopes to have completed their sync of HC index by midday

 

[Old Skier]

HDID now showing my index however saying like EG that it may change along the same lines as WHS

 

[mikejohnchapman]

Records are full of pending scores but no CSS so worse than missing - just wrong!

 

[nickjdavis]

We seem to have identified a problem where golfers who have previously left a club (and in CDH were listed as "placeholder not set") have not had their records transferred to the WHS...so when they join a new club there is no scoring history in the WHS for them!!

Will see what happens when we try to add the player (unfortunately we cant at the moment as we are waiting for an update to our Handicapping Software!!!)

 

[Swango1980]

HDID now showing my index however saying like EG that it may change along the same lines as WHS

Really, my HDID still shows CONGU handicap

 

[nickjdavis]

Just received this from our ISV...

We upgraded cloud systems yesterday in readiness for today's launch of the World Handicap System, and released our new software today.

Unfortunately, we have been informed by DotGolf [services provider to England Golf, Wales Golf and Golf Ireland] that for England, Wales and Ireland the following is the current situation:

"Overall, the score migration [overnight work] is taking longer than expected, due to a much higher than anticipated number of scores which have been changed in some way on CDH during October.

We request your understanding that ALL calls for bulk data downloads such as score listings, member listings and handicap indices, be postponed until tomorrow. "

For this reason, we ask that you do not install the software update today, or if you have installed it, please wait until tomorrow when the service should be available.

We hope we can resume your use of our software tomorrow, or earlier if we are given the go ahead sooner by DotGolf.

 

[Old Skier]

Really, my HDID still shows CONGU handicap

Ours are ok, they are looking at completing task by tomorrow morning so you might be at the end of the queue.

 

[Old Skier]

Write folks, I now have a major issue occurring.

Last week I checked that all emails and dob where on the dashboard DB, I know have members on last minute dot com trying to register and they can’t, when I go into the dashboard their emails and DOB have disappeared and on V1 and HDID showing no handicap.
Can anyone lay there hands on the EG WHS email address before I do a Rege Perrin

 

[Swango1980]

Write folks, I now have a major issue occurring.

Last week I checked that all emails and dob where on the dashboard DB, I know have members on last minute dot com trying to register and they can’t, when I go into the dashboard their emails and DOB have disappeared and on V1 and HDID showing no handicap.
Can anyone lay there hands on the EG WHS email address before I do a Rege Perrin

Please don't scare me, after the effort I put in last week in entering these manually.

On Club V1, the directory is now working again. There is a WHS Scoring Record, but no scores are shown. I expect this will be updated at some point in next 24 hours. Maybe.

 

[nickjdavis]

whs.support@englandgolf.org

 

[Old Skier]

Please don't scare me, after the effort I put in last week in entering these manually.

On Club V1, the directory is now working again. There is a WHS Scoring Record, but no scores are shown. I expect this will be updated at some point in next 24 hours. Maybe.

Mines problem is the other way around, index on dashboard but not showing on V1.

 

[nickjdavis]

This thing where players a re shown to be in the wrong county must vary by individual rather than club...our Handicap Sec has just emailed me to say according to England Golf he's in the top 22% in Surrey....my account correctly has me in Suffolk...so its not an entire club that gets put in the wrong county...its individuals.

 

[Swango1980]

This thing where players a re shown to be in the wrong county must vary by individual rather than club...our Handicap Sec has just emailed me to say according to England Golf he's in the top 22% in Surrey....my account correctly has me in Suffolk...so its not an entire club that gets put in the wrong county...its individuals.

One member has just text me to say apparently he is in the Top 9% in London. We are in Lincolnshire.

My Index was 8.6, but now it is 7.1. But, it looks like the vast majority of golfers have the wrong Index anyway, so that is probably not unusual.

In the months leading up to this, I seem to remember supporters of WHS using words like "simple" to describe how it will work. Perhaps that will one day be the case. Maybe. However, not so simple at the moment, bit of an embarrassment really.

 

[Swango1980]

This thing where players a re shown to be in the wrong county must vary by individual rather than club...our Handicap Sec has just emailed me to say according to England Golf he's in the top 22% in Surrey....my account correctly has me in Suffolk...so its not an entire club that gets put in the wrong county...its individuals.

Another member pointed out, from the looks of this forum, when they get the Region wrong that a golfer is a member off, the incorrect region is close alphabetically. So, in your case Suffolk and Surrey. In my case Lincolnshire and London. Probably not a coincidence

 

[nickjdavis]

Another member pointed out, from the looks of this forum, when they get the Region wrong that a golfer is a member off, the incorrect region is close alphabetically. So, in your case Suffolk and Surrey. In my case Lincolnshire and London. Probably not a coincidence

Sounds like a "lookup table" is being offset by one place....Excel has a vlookup function where if you dont tell it what to do if it cannot find an exact match for whatever you are looking up, it selects its answer from the next available option. Given that the "wrong" county always seems to be the next county alphabetically (rather than the previous county) it sounds like something similar is happening.

 

[mikejohnchapman]

Comments re England Golf Platform!

There seem to be an issue with the HI's being displayed / printer when using the platform tools.

We have a player who when you enter his name it shows a HI of 6.7 in the pop-up box. If you select him it shows a HI of 7.8 on his header record. If you look at his rounds (over 20) the HI on his last round is quoted as 7.3 and if you run the handicap print from ythe members page for all members it is back to 6.7.

I spent a long time in the IT industry and this is programming 101 stuff!

 

[Swango1980]

Comments re England Golf Platform!

There seem to be an issue with the HI's being displayed / printer when using the platform tools.

We have a player who when you enter his name it shows a HI of 6.7 in the pop-up box. If you select him it shows a HI of 7.8 on his header record. If you look at his rounds (over 20) the HI on his last round is quoted as 7.3 and if you run the handicap print from ythe members page for all members it is back to 6.7.

I spent a long time in the IT industry and this is programming 101 stuff!

Do you think somebody is getting told off somewhere by an angry England Golf boss?