mikejohnchapman
Challenge Tour Pro
Without wishing anyone ill - I hope so because this isn't good enough.
All the hype and posters doesn't mask the fact this hasn't gone well.
WHS & ISV Issues (Please post only if you are a handicap secretary or involved in admin at your club)
- Thread starter Old Skier
- Start date
All the hype and posters doesn't mask the fact this hasn't gone well.
BubbaP
Occasional Player of Golf
Firstly apologies, I don't fit the brief for posting here, but think this is the best place.
Are any of you aware of masterscoreboard not going to be adjusted to cope with WHS?
Apparently a member is claiming a nearby club is moving off due to this reason.
Thanks
Are any of you aware of masterscoreboard not going to be adjusted to cope with WHS?
Apparently a member is claiming a nearby club is moving off due to this reason.
Thanks
Old Skier
Tour Winner
Is that the members end of HandicapMaster.
BubbaP
Occasional Player of Golf
Sorry yes it is. I meant to write both!
rulefan
Tour Winner
I wonder if is an issue about just what MS is permitted to display. Or that MS becomes redundant in that WHS will show everything (or will it?)
BubbaP
Occasional Player of Golf
I did think that myself that part of what these systems did is now centralised.
Generally on the members side you can see all members' handicaps which is useful when playing matchplay etc.
rulefan
Tour Winner
Master Scoreboard is to HandicapMaster as HowDidIDo is to ClubV1 (sort of).
Old Skier
Tour Winner
Just chatted with a member of a club that uses it and they had to pay for an upgrade to get it working
rulefan
Tour Winner
Was that to get it built into the club website?
Old Skier
Tour Winner
Yep
rosecott
Money List Winner
That is nonsense. Handicapmaster is not releasing their WHS software upgrade until the WHS portal finally stops calculating and recalculating. All my members' playing records are on the portal exactly as they are on the Handicapmaster software. The problem is fairly and squarely with the WHS portal. When the WHS portal is running correctly, Masterscoreboard will be available for Player Score Input. As to asking to pay for an upgrade, they have advised customers that there will be an additional charge as they have to charge a royalty payment of £149 plus VAT per year.demanded by EG>
From Handicapmaster today:
"
We upgraded cloud systems yesterday in readiness for today's launch of the World Handicap System, and released our new version 10 software today.
Unfortunately, we have been informed by DotGolf [services provider to England Golf, Wales Golf and Golf Ireland] that for England, Wales and Ireland the following is the current situation:
"Overall, the score migration [overnight work] is taking longer than expected, due to a much higher than anticipated number of scores which have been changed in some way on CDH during October.
We request your understanding that ALL calls for bulk data downloads such as score listings, member listings and handicap indices, be postponed until tomorrow. "
For this reason, we ask that you do not install the HandicapMaster update to version 10 today, or if you have installed it, please wait until tomorrow when the service should be available.
Perhaps you should not have ventured onto this thread with unsubstantiated tittletattle
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Swango1980
Well-known member
So, I've e-mailed WHS twice in last couple of days, but no reply. Perhaps going into lockdown will be a blessing for us all.
I have a member who is meant to be playing in a competition on Wednesday, but he has no WHS record at all, despite having a CDH number. Now that Club V1 has settled a little, when I open his record, it says he has no handicap, but the following Note is made:
"This person has a CDH ID but no corresponding CDH Member UID so it is not possible to communicate with the CDH"
Anyone have any thoughts what causes this?
I have a member who is meant to be playing in a competition on Wednesday, but he has no WHS record at all, despite having a CDH number. Now that Club V1 has settled a little, when I open his record, it says he has no handicap, but the following Note is made:
"This person has a CDH ID but no corresponding CDH Member UID so it is not possible to communicate with the CDH"
Anyone have any thoughts what causes this?
fenwayrich
Assistant Pro
There seems to have been considerable progress overnight in some areas. Our wrong tee problem has been corrected and the scores are now based on the most recent rounds. Might still be a few glitches, but at least members who have registered can see a realistic number.
Swango1980
Well-known member
Another additional issue. A member entered a Casual Round yesterday using the HDID app. It appears on their scoring history in Club V1 (although no option to certify the score, so I guess that is just automatic). However, it does not appear on their WHS Scoring History in the Portal
rulefan
Tour Winner
The ISV's are not sending anything to the WHS until it has settled down with the Nov 1 CDH data
mikejohnchapman
Challenge Tour Pro
Yes we have some changed CDH numbers for members which prevent handicaps being displayed and also some totally missing scores but a lot better than it was.
mikejohnchapman
Challenge Tour Pro
ETA?
Swango1980
Well-known member
I sacrificed a days leave today to go through the review. What a waste of time.
Firstly, WHS was really slow when I started, and I tended to be greeted with a screen saying Bad Gateway at times (I'm not sure if that is a WHS issue or just my computer, but it doesn't happen for any other site)
However, I managed to get 1 score in. Then I put in a second score, and as soon as I hit save, I got the message:
Could not save this score. Failed to save score. 508 Provided adjusted gross value (118) does not match calculated value (119)
I didn't provide an adjusted gross score. I simply entered the gross scores. Underneath the bad holes, the system showed the adjusted gross value. The total gross was 123, which is correctly shown. The calculated value in brackets is shown as 118, which ties up with the individual hole reductions. So, I've no idea where 119 is coming from. Not shown anywhere apart from on the Error message
Firstly, WHS was really slow when I started, and I tended to be greeted with a screen saying Bad Gateway at times (I'm not sure if that is a WHS issue or just my computer, but it doesn't happen for any other site)
However, I managed to get 1 score in. Then I put in a second score, and as soon as I hit save, I got the message:
Could not save this score. Failed to save score. 508 Provided adjusted gross value (118) does not match calculated value (119)
I didn't provide an adjusted gross score. I simply entered the gross scores. Underneath the bad holes, the system showed the adjusted gross value. The total gross was 123, which is correctly shown. The calculated value in brackets is shown as 118, which ties up with the individual hole reductions. So, I've no idea where 119 is coming from. Not shown anywhere apart from on the Error message
rulefan
Tour Winner
Where were you trying to enter this score? Your ISV or WHS directly?
rulefan
Tour Winner
The only major issue we have now is that all 9 hole competition scores are showing on the wrong tees. But we have direct communication that they will fix it today.
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