Random Irritations

I'm currently sorting out probate for my mil, she died a couple of years ago but we just didn't get around to doing it. Annoyingly trickier than it should be but the real irritation is how analogue parts of the system are. Inheritance tax number is posted out to me, not emailed. Another form has to be posted, although you can complete it online 🙄. All of these things slow down an already slow process.
 
I'm currently sorting out probate for my mil, she died a couple of years ago but we just didn't get around to doing it. Annoyingly trickier than it should be but the real irritation is how analogue parts of the system are. Inheritance tax number is posted out to me, not emailed. Another form has to be posted, although you can complete it online 🙄. All of these things slow down an already slow process.
I think much of it is still that way to prevent fraud.
 
Again, online sellers that don’t understand how feedback works.

If I’ve left you negative feedback then it’s because I had a poor experience using your service. That poor service was avoidable by being honest in your descriptions. No amount of “getting in touch to resolve” will take away the fact I have received something other than advertised and will now have to go to the effort of returning it.

And offering me a refund for a defective item does not good service make, it’s the bare minimal offering.

Man, they rip my knitting.
 
Again, online sellers that don’t understand how feedback works.

If I’ve left you negative feedback then it’s because I had a poor experience using your service. That poor service was avoidable by being honest in your descriptions. No amount of “getting in touch to resolve” will take away the fact I have received something other than advertised and will now have to go to the effort of returning it.

And offering me a refund for a defective item does not good service make, it’s the bare minimal offering.

Man, they rip my knitting.

Couldn’t agree more.

I once had an eBay seller, an online store, contact me to complain that my negative feedback would harm their business, and asking me to alter my comments to say something more favourable.

When I pointed out that my feedback was honest, the item I received was nothing like described, that I was not prepared to lie and that, most importantly, people like me consider feedback before making online purchases, my reply seemed wasted on them. They simply didn’t get it.

It’s not difficult. Provide a good service if you want good feedback.
 
Couldn’t agree more.

I once had an eBay seller, an online store, contact me to complain that my negative feedback would harm their business, and asking me to alter my comments to say something more favourable.

When I pointed out that my feedback was honest, the item I received was nothing like described, that I was not prepared to lie and that, most importantly, people like me consider feedback before making online purchases, my reply seemed wasted on them. They simply didn’t get it.

It’s not difficult. Provide a good service if you want good feedback.
Also, what constitutes a 5 star review? If it does what they said and arrived when it should, surely that is the bare minimum and should be 3 stars? They should include a free gift or hand deliver for more stars.
 
I stayed at a small hotel once that had great TripAdviser reviews bar one. It was clear the reviewer was a total PITA.
She opened with "The first thing you notice is the very unpleasant odour in reception".
Brilliantly, the owner came back with " We noticed that during your short stay but, fortunately, it disappeared once you checked out".
 
Bought a new stand bag off ebay. The headline description didn't mention the colour, but from the picture it looked like black with red zips.

The bag turned up today, the zips are a bright neon pink!
 
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