need_my_wedge
Has Now Found His Wedgie
What a bloody shambles. I pay my gas and electricity by DD each month, and I read both meters and submit the reading each month so that my bills are accurate. Both accounts are in credit in excess of £150 each.......
So on the 2nd Feb I get an unexpected bill for £500+ of gas usage in the week since I submitted my reading....cue call to BG. I was informed that it was due to the meter reading I had submitted on a specific date. Since I hadn't submitted a reading on that date, they checked further and found that they had sent an engineer to read the metre as they could only take my submissions for 2 years without sending someone to verify. OK you say, till we check his readings - the electricity was spot on, but the gas was an .......ESTIMATE!! WTF? They send the guy to read the meter, two cupboards side by side on the wall, same key....he checks one and then guesses the other when the sole purpose of his visit is to check that I'm not putting in hooky readings......
They have a record of my submissions, the correct ones and reset the readings on their system, and adjust the bill so that I am back where I was, in credit and everyone's happy.
Until a week later......I receive a letter from BG stating that they are pleased to inform me that they have reviewed my bill and are pleased to tell me that my monthly payment is coming down from £172 per month (yep, I fuel the street) to £138. This is pretty good, except I've never paid £172 a month, not even close. Cue call number two. I am assured it is a computer error and that my payments are set at the £60 a month I normally pay, and I won't be charged £172 or £138.....
Log into my bank account today for something entirely different and spot payments out today........£172 to BG..........WTF!!
Call number 3, I demand to speak to a manager, and after doing everything he could to prevent me talking to the manager, the manager finally comes on line. I'm assured it's all a computer mistake, my payments are set to £67 as discussed in my call last week, they will follow up my complaint with their meter reading company, they will refund the £172 to my bank.............in 3 days....and they will give me £20 compensation for my trouble.
Is it any wonder I feel stressed and am disillusioned with them? Uswitch here I come.....
So on the 2nd Feb I get an unexpected bill for £500+ of gas usage in the week since I submitted my reading....cue call to BG. I was informed that it was due to the meter reading I had submitted on a specific date. Since I hadn't submitted a reading on that date, they checked further and found that they had sent an engineer to read the metre as they could only take my submissions for 2 years without sending someone to verify. OK you say, till we check his readings - the electricity was spot on, but the gas was an .......ESTIMATE!! WTF? They send the guy to read the meter, two cupboards side by side on the wall, same key....he checks one and then guesses the other when the sole purpose of his visit is to check that I'm not putting in hooky readings......
They have a record of my submissions, the correct ones and reset the readings on their system, and adjust the bill so that I am back where I was, in credit and everyone's happy.
Until a week later......I receive a letter from BG stating that they are pleased to inform me that they have reviewed my bill and are pleased to tell me that my monthly payment is coming down from £172 per month (yep, I fuel the street) to £138. This is pretty good, except I've never paid £172 a month, not even close. Cue call number two. I am assured it is a computer error and that my payments are set at the £60 a month I normally pay, and I won't be charged £172 or £138.....
Log into my bank account today for something entirely different and spot payments out today........£172 to BG..........WTF!!
Call number 3, I demand to speak to a manager, and after doing everything he could to prevent me talking to the manager, the manager finally comes on line. I'm assured it's all a computer mistake, my payments are set to £67 as discussed in my call last week, they will follow up my complaint with their meter reading company, they will refund the £172 to my bank.............in 3 days....and they will give me £20 compensation for my trouble.
Is it any wonder I feel stressed and am disillusioned with them? Uswitch here I come.....
