Smart meters going loopy?

[rudebhoy]

Is this a thing?

Daughter moved into a flat in September and switched to E-On in December. First meter reading was in the low 23,000s, she has submitted readings on a monthly basis, last one was just over 24,000. Went to take a reading today, it's saying 00572!

She's now worried she is going to get a bill for a couple of million quid

It's a smart meter but they have not taken any remote readings as yet.

I have been round to double-check and she is reading it correctly.

 

[Billysboots]

I was told by the independent contractor who came to try and resolve a reading issue with my smart meter that they are awful contraptions - he suggested a huge percentage either don’t communicate with the provider or give false readings.

Since mine was installed by EDF I’ve had them contact me twice to say they weren’t getting electricity readings. That’s now been resolved, but on receipt of my last bill I noticed that I hadn’t paid for any gas use since September. I submitted a reading and then, lo and behold, this month when I checked it confirmed to me my meter isn’t registering gas use. EDF didn’t even know they weren’t billing me.

In forty plus years as an energy consumer I have had zero issues until a smart meter was foisted upon me.

 

[Imurg]

My Mrs aged aunt lived in a flat in Tranmere after her husband died...
The family set up the flat, all electric, and paid most of the bills between them..
Except the electricity.....
Got onto the supplier as listed on the meter and they had no knowledge of the property and confirmed, in writing, that they did not supply..
In the 14 years she lived there before she died last year there was never an electricity bill to pay..
Lord alone knows who was supplying it/paying for it...but it wasn't us!

 

[Deleted member 35504]

Is this a thing?

Daughter moved into a flat in September and switched to E-On in December. First meter reading was in the low 23,000s, she has submitted readings on a monthly basis, last one was just over 24,000. Went to take a reading today, it's saying 00572!

She's now worried she is going to get a bill for a couple of million quid

It's a smart meter but they have not taken any remote readings as yet.

I have been round to double-check and she is reading it correctly.

Genuine question as I screwed up a couple of months ago...Is she reading the correct meter, and did she definitely show you to the correct one? ie was it definitely her who took the original readings on the same meter?
I know it sounds maybe a bit too obvious, but I had to phone back the gas people and tell them I'd given them a water meter reading

 

[rudebhoy]

Genuine question as I screwed up a couple of months ago...Is she reading the correct meter, and did she definitely show you to the correct one? ie was it definitely her who took the original readings on the same meter?
I know it sounds maybe a bit too obvious, but I had to phone back the gas people and tell them I'd given them a water meter reading

It’s definitely the same meter, I checked the serial number. I also went round to double check.

My other thought was the 0527 reading was actually the time (it was taken at 17.33), but it definitely says kWh after the number.

 

[Deleted member 35504]

It’s definitely the same meter, I checked the serial number. I also went round to double check.

My other thought was the 0527 reading was actually the time (it was taken at 17.33), but it definitely says kWh after the number.

Very strange....I was nearly hoping it wasn't just me

 

[VVega]

Might be worth pressing some buttons to go beyond the default screen to double check what you are reading.

Look up instructions for yours, e.g. https://forum.ovoenergy.com/smart-m...ading-from-a-landis-gyr-e470-smart-meter-9644

FWIW, I once questioned the meter (not smart) and the provider installed another one in parallel to test. Might be worth requesting.

 

[PJ87]

It’s definitely the same meter, I checked the serial number. I also went round to double check.

My other thought was the 0527 reading was actually the time (it was taken at 17.33), but it definitely says kWh after the number.

Is the reading taken from the IHD (in home display) or the actual smart meter IE the bit in the meter cupboard

 

[rudebhoy]

Is the reading taken from the IHD (in home display) or the actual smart meter IE the bit in the meter cupboard

From the actual meter. First pic is 2nd Feb, 2nd pic is last night.

 

[PJ87]

From the actual meter. First pic is 2nd Feb, 2nd pic is last night.

I can't explain how or why but online searches are suggesting rather than the meter readings it's now displaying how much energy has been used on that account, maybe eon have taken the meter onto account finally? I mean 527 KW between sept and now sounds about right for her usage or ?

 

[rudebhoy]

I can't explain how or why but online searches are suggesting rather than the meter readings it's now displaying how much energy has been used on that account, maybe eon have taken the meter onto account finally? I mean 527 KW between sept and now sounds about right for her usage or ?

You might be onto something there.

On her current tariff, 527 kwh and 31 days of the standing charge comes out at £156.50 which sounds reasonable for a month (2 bed all electric flat).

I noticed last night the meter is now displaying a monetary figure which I've never seen before. That was £162.82 which I assume is their calculation of the cost since the last bill, and is not a kick on the backside off my calculation.


But if they are making a change like like that, don't you think they would have told people?


Can you stick up a link to what you found online please?

 

[PJ87]

You might be onto something there.

On her current tariff, 527 kwh and 31 days of the standing charge comes out at £156.50 which sounds reasonable for a month (2 bed all electric flat).

I noticed last night the meter is now displaying a monetary figure which I've never seen before. That was £162.82 which I assume is their calculation of the cost since the last bill, and is not a kick on the backside off my calculation.


But if they are making a change like like that, don't you think they would have told people?


Can you stick up a link to what you found online please?

Why have my Aclara SMETS 2 smart meter readings reset to 0 on my OVO online account? | The OVO Forum

I’ve had my smart meter (SMETS2 Aclara) for about a year running pretty much flawlessly, however I have just discovered that last week my meter’s electricity reading has reset itself from 1306 (day reading) back to 0. It has also reset the night counter to 0 and the night reading has not...

forum.ovoenergy.com

Don't be ridiculous lol an energy company being proactive! Tbh they prob don't even realise they have made a change.

Seems reasonable for an all electric flat especially this time of year

 

[clubchamp98]

I was told by the independent contractor who came to try and resolve a reading issue with my smart meter that they are awful contraptions - he suggested a huge percentage either don’t communicate with the provider or give false readings.

Since mine was installed by EDF I’ve had them contact me twice to say they weren’t getting electricity readings. That’s now been resolved, but on receipt of my last bill I noticed that I hadn’t paid for any gas use since September. I submitted a reading and then, lo and behold, this month when I checked it confirmed to me my meter isn’t registering gas use. EDF didn’t even know they weren’t billing me.

In forty plus years as an energy consumer I have had zero issues until a smart meter was foisted upon me.

Exactly the same thing happened to me.
Still havnt paid any arrears but have a new meter .
It’s great technology but not working properly

 

[Lord Tyrion]

The gas element of our smart meter has never worked. 3 different meters, the installer runs off before the meter is ever actually linked, 'don't worry, it will connect within the next 24 hours'. Never has done yet

 

[rudebhoy]

The gas element of our smart meter has never worked. 3 different meters, the installer runs off before the meter is ever actually linked, 'don't worry, it will connect within the next 24 hours'. Never has done yet

Neither does ours. Still need to submit a reading every month. It's a bit irritating when they send me a statement, and I think "that's not bad", then I realise they haven't had a gas reading

 

[jim8flog]

My meters have been weird from the off since that were changed from ones fitted by Scottish Power to ones fitted by OVO.

The fitter could never get the gas one to talk to OVO from the off, however it would communicate with the in house display for me to get meter readings. (I put this lack of communication with OVO due to the location of the cupboard and poor mobile signal). The fitter gave up trying to get it to work after being here for (probably) well beyond his allocated time.

The electric one worked from the off in communicating with OVO but never would communicate with the in house display.

The gas one now communicates with OVO following the inhouse display being change.

My new in house display will not show meter readings for either just usage.

 

[Crazyface]

I was told by the independent contractor who came to try and resolve a reading issue with my smart meter that they are awful contraptions - he suggested a huge percentage either don’t communicate with the provider or give false readings.

Since mine was installed by EDF I’ve had them contact me twice to say they weren’t getting electricity readings. That’s now been resolved, but on receipt of my last bill I noticed that I hadn’t paid for any gas use since September. I submitted a reading and then, lo and behold, this month when I checked it confirmed to me my meter isn’t registering gas use. EDF didn’t even know they weren’t billing me.

In forty plus years as an energy consumer I have had zero issues until a smart meter was foisted upon me.

And so it begins .......