Simple Question Regarding Cancelled Golf Break

[Kennysarmy]

Abta is in the event a company goes bust, not in the cases we have.
Crucially, did you book the jet2 flights separately from the YGT holiday?
if so use your insurance. Portugal is still open so it isn’t really their issue yet. It’s like when you miss a flight connection but it wasn’t on the same ticket so you still lose part of your journey.

I’d accept their offer of a reschedule as they are being fair.

Flights, transfers, hotel and golf was all booked through YGT.

Regardless of what they are offering re: alternative dates later in the year or credit notes. I just want to know if legally we're allowed to ask for our money back! If not then I'll have to go through my travel insurance to reclaim the money lost as our group are unlikely to all be available to travel together again!

 

[DanFST]

If flights have been put through as a package, you should be in luck.

 

[Kennysarmy]

YGT Terms and conditions , section 9 suggests to me they should offer a refund but it's all in legal jargon!

https://www.yourgolftravel.com/terms-and-conditions

 

[Kennysarmy]

If flights have been put through as a package, you should be in luck.

***** Part of this reply or comment has had to be deleted *****

 

[DanFST]

You'd think but they are refusing to give us our money back!!!!

Then ask them how the are arranging to get you there for your hotel booking. (I imagine they can't).

 

[Kennysarmy]

Then ask them how the are arranging to get you there for your hotel booking. (I imagine they can't).

They accept that, and to compensate us are offering a credit note, the trouble is I can't see us all being able to spend such a big amount of money in the foreseeable future on golf breaks! We are all unlikely to be available at the same time again!

 

[DanFST]

They accept that, and to compensate us are offering a credit note, the trouble is I can't see us all being able to spend such a big amount of money in the foreseeable future on golf breaks! We are all unlikely to be available at the same time again!

You're might be covered by ABTA

https://www.abta.com/help-and-compl...ights-been-cancelled-what-will-happen-rest-my

Edit: I'm not actually sure.

 

[chrisd]

My understanding is that if a business puts together the whole package ie flights, hotels and golf then they are a travel agent, need to be ABTA registered and must give a full refund

 

[peld]

What does your atol certificate say? If it’s single contract you should be in luck.

5.5 If your Package includes a flight, we will issue you with an ATOL Certificate. This will state that it is for a "Single Contract Package" when you have booked a Single Contract Package with us, or alternatively it will state "Multi Contract Package" for this type of booking

 

[Kennysarmy]

ATOL Certificate This confirms that your money is protected by the ATOL scheme if your travel company collapses.

This certificate sets out how the ATOL scheme will protect the people named on it for the parts of their trip listed below.

This is an important document. Make sure that you take it with you when you travel. Copyright UK Civil Aviation Authority.

The ATOL Logo is a registered trade mark. Who is protected? Number of passengers: What is protected?

You can find more detailed information on your booking, including price, on the confirmation you will receive from Who is protecting your trip?

Your protection You are protected from when you were given this certificate to the end of your trip.

If stops trading, the passengers named above will either:

1. take and complete their trip; or

2. receive a refund. Your protection depends on the terms of the ATOL scheme and the specifics of the ATOL holder failure (available at www.atol.org.uk). If stops trading, you must follow the instructions at www.atol.org.uk (where there will be details of repatriation arrangements, and information on how people can claim their money back) or you can call (+44) 333 103 6350. Unique reference number:

Date of issue: ATOL Certificate Issuer: ATOL number: Package (Multi-contract) By issuing this ATOL Certificate, under Regulation 17 of the Civil Aviation (Air Travel Organisers’ Licensing) Regulations 2012 (as amended), confirms that the trip to which it applies is sold in line with the ATOL held by the organiser named above.

The ATOL scheme is run by the Civil Aviation Authority and paid for by the Air Travel Trust. To see what that is and what you can expect, together with full information on its terms and conditions go to www.atol.org.uk.

As well as the protection of the ATOL scheme, you have protection under the Package Travel and Linked Travel Arrangements Regulations.

For more information see www.direct.gov.uk in the Travel and Transport section. 7 301787 2020-01-14

Your Golf Travel Ltd 9851 Package holiday to Portugal for 4 night(s) Your Golf Travel Ltd Your Golf Travel Ltd (9851)

Your Golf Travel Ltd Your Golf Travel Ltd Your Golf Travel Ltd ATOL Certificate

This is an important document.

Make sure that you take it with you when you travel. Copyright UK Civil Aviation Authority. The ATOL Logo is a registered trade mark.

Page 2 of Parts of the trip Details Your provider & booking reference Price Flight Accommodation Car hire Other Total ATOL protected cost Unique reference number: Date of issue: ATOL Certificate Issuer: ATOL number: This confirms that your money is protected by the ATOL scheme if your travel company collapses.

This certificate sets out how the ATOL scheme will protect the people named on it for the parts of their trip listed below.

Package (Multi-contract) By issuing this ATOL Certificate, under Regulation 17 of the Civil Aviation (Air Travel Organisers’ Licensing) Regulations 2012 (as amended), confirms that the trip to which it applies is sold in line with the ATOL held by the organiser named above.

The ATOL scheme is run by the Civil Aviation Authority and paid for by the Air Travel Trust. To see what that is and what you can expect, together with full information on its terms and conditions go to www.atol.org.uk.

As well as the protection of the ATOL scheme, you have protection under the Package Travel and Linked Travel Arrangements Regulations.

For more information see www.direct.gov.uk in the Travel and Transport section. 2020-01-14 £ 2443.00 301787 Transfer from Faro Airport to Dom Pedro Vilamoura 1 round of golf at Laguna Course, Vilamoura (Dom Pedro Golf) 1 round of golf at Old Course, Vilamoura (Dom Pedro Golf) 1 round of golf at Victoria Course, Vilamoura (Dom Pedro Golf) Jet2 (GBP) Your Golf Travel Ltd £ 0.00 9851 Destination Services Portugal Laguna Course, Vilamoura (Dom Pedro Golf) Birmingham, United Kingdom (BHX) to Faro, Portugal (FAO) on 2020-03-20 Faro, Portugal (FAO) to Birmingham, United Kingdom (BHX) on 2020-03-24 £ 4963.00 4 nights at Dom Pedro Vilamoura Resort, Portugal Dom Pedro Vilamoura Resort £ 1040.00 £ 1340.00 ATOL Certificate This is an important document.

Make sure that you take it with you when you travel.

Copyright UK Civil Aviation Authority. The ATOL Logo is a registered trade mark. Page of Unique reference number: Date of issue: ATOL Certificate Issuer: ATOL number: This confirms that your money is protected by the ATOL scheme if your travel company collapses.

This certificate sets out how the ATOL scheme will protect the people named on it for the parts of their trip listed below.

By issuing this ATOL Certificate, under Regulation 17 of the Civil Aviation (Air Travel Organisers’ Licensing) Regulations 2012 (as amended), confirms that the trip to which it applies is sold in line with the ATOL held by the organiser named above.

The ATOL scheme is run by the Civil Aviation Authority and paid for by the Air Travel Trust. To see what that is and what you can expect, together with full information on its terms and conditions go to www.atol.org.uk.

As well as the protection of the ATOL scheme, you have protection under the Package Travel and Linked Travel Arrangements Regulations. For more information see www.direct.gov.uk in the Travel and Transport section. Package (Multi-contract) 301787 2020-01-14 Your Golf Travel Ltd 9851

 

[Kennysarmy]

Mate sorting had this email last week!

On Fri, Mar 13, 2020, 12:57 PM Joshua Harvey <joshua.harvey@yourgolftravel.com> wrote:

Hello ,

We do not have any concerns about your destination as there are no cases there at present. Also, given the time between now and your trip, we anticipate there being no impact.

However, if the FCO or WHO prohibit travel to your destination and you are unable to travel there over your chosen dates, the following would apply:

- We would look to move your trip to a new destination that offers a like-for-like experience, subject to availability
- We would look to move your trip to new dates for the same experience, subject to availability
- We would look to refund the cost of your trip, failing the above
​

 

[Duckster]

Flights and digs supplied by a travel company for stays over 24 hours is a package. Covered by Abta. They can’t argue against it.

https://www.abta.com/help-and-compl...ights-been-cancelled-what-will-happen-rest-my

 

[Mel Smooth]

Mate sorting had this email last week!

On Fri, Mar 13, 2020, 12:57 PM Joshua Harvey <joshua.harvey@yourgolftravel.com> wrote:

Hello ,​

​

We do not have any concerns about your destination as there are no cases there at present. Also, given the time between now and your trip, we anticipate there being no impact. ​

​

However, if the FCO or WHO prohibit travel to your destination and you are unable to travel there over your chosen dates, the following would apply:​

​

- We would look to move your trip to a new destination that offers a like-for-like experience, subject to availability​

- We would look to move your trip to new dates for the same experience, subject to availability​

- We would look to refund the cost of your trip, failing the above​

​

When was your trip meant to be?

 

[peld]

Flights and digs supplied by a travel company for stays over 24 hours is a package. Covered by Abta. They can’t argue against it.

https://www.abta.com/help-and-compl...ights-been-cancelled-what-will-happen-rest-my

That's not true as it even says in the description. They can act as agent to book the flights if its clear when you book. This is now quite common in low cost carrier model in which we live.

 

[Duckster]

That's not true as it even says in the description. They can act as agent to book the flights if its clear when you book. This is now quite common in low cost carrier model in which we live.

Says in which description? They sold them accommodation and flights through a carrier. That’s 2 of the things required to class it as a package

 

[Duckster]

As a quick question to the OP. Did you pay for this in one transaction? Or got one bill/costing? Or did you have to pay multiple deposits? Eg 1 for the flights and a separate transaction for the hotel?

 

[Kennysarmy]

When was your trip meant to be?

Meant to be flying on Friday the 20th March, 2 days time.

 

[Kennysarmy]

As a quick question to the OP. Did you pay for this in one transaction? Or got one bill/costing? Or did you have to pay multiple deposits? Eg 1 for the flights and a separate transaction for the hotel?

All paid in one lump sum to Your Golf Travel, nearly £5,000 in total for 7 of us. We all paid one guy via Bank Transfer and he then paid them via Debit card.

 

[Duckster]

You should definitely be covered then.

Should be covered under section 1 here:

https://www.moneysavingexpert.com/travel/holiday-rights/

 

[Kennysarmy]

You should definitely be covered then.

Should be covered under section 1 here:

https://www.moneysavingexpert.com/travel/holiday-rights/

I agree - but they are saying they will only offer a credit note.

To me it seems like a con! They will keep the money they get back from the flights and we chase the money via our travel insurance!