Random Irritations

[Slab]

OMG you would hate our Samsung washing machine!! Every time this!!!

Agree, we got a similar new samsung machine a few weeks back, mental musac festival, its like a ryan air flight coming into land... the second random irritation of this machine is that it appears there is only one wash program that will complete in under 2 days! (ok maybe not that long but there's only one that'll finish in less than an hour)

What happened to quick wash options, who wants to stick a wash on that'll take 2½ bleedin hours

 

[Rooter]

Agree, we got a similar new samsung machine a few weeks back, mental musac festival, its like a ryan air flight coming into land... the second random irritation of this machine is that it appears there is only one wash program that will complete in under 2 days! (ok maybe not that long but there's only one that'll finish in less than an hour)

What happened to quick wash options, who wants to stick a wash on that'll take 2½ bleedin hours

Ours has a 'quick' wash one, its 59 minutes and is the only setting we use... If you can, don't let it be clever and weigh the washing etc, we had our first eco wash take 5hrs! LOL

 

[Orikoru]

Ours has a 'quick' wash one, its 59 minutes and is the only setting we use... If you can, don't let it be clever and weigh the washing etc, we had our first eco wash take 5hrs! LOL

Yeah we use ours on Easy Care setting and it takes nearly 5 hours, including the drying cycle as well though. Personally doesn't bother me that it takes long, you just put it on and forget about it. Maybe overnight sometimes.

 

[Rooter]

Yeah we use ours on Easy Care setting and it takes nearly 5 hours, including the drying cycle as well though. Personally doesn't bother me that it takes long, you just put it on and forget about it. Maybe overnight sometimes.

You don't have 4 kids do you... we probably do 10-15 washes per week... many of which are squeezed into sat/sun.. LOL

 

[Orikoru]

You don't have 4 kids do you... we probably do 10-15 washes per week... many of which are squeezed into sat/sun.. LOL

Fair play, yeah we do have a 'Quick 30' setting, but then you have to set the dry cycle separate for some reason. I never really set about learning all the cycle options with a washing machine, you just pick one and see if it works and then use that one forever.

 

[Slab]

Begs the question why do they have 20+programs when we just want 3 or 4

 

[Lord Tyrion]

Begs the question why do they have 20+programs when we just want 3 or 4

Whites (60°)
Mixed (40°)
Quick (40° in 1hr or so)
30° wash

What else does anoyne need? The rest are all pointless and unused.

 

[Rooter]

Whites (60°)
Mixed (40°)
Quick (40° in 1hr or so)
30° wash

What else does anoyne need? The rest are all pointless and unused.

We use one. Wash - 59 minutes, 30 degrees, spin. Then it either goes in the tumble or onto a rad/airer.

 

[NearHull]

Washing machine foibles or in depth WHS algorithms ........it’s a struggle to work out which thread to watch

 

[Blue in Munich]

OMG you would hate our Samsung washing machine!! Every time this!!!

Mrs BiM says get off your backside & empty it quickly then!

 

[Deleted member 21784]

Amazon customer service. Absolutely dire. They make it tricky to contact, give a no reply address (I've sorted that one out but I'm sure many don't) and keep giving copy & paste answers instead of actually reading my responses. Completely useless.

The feedback button at the bottom of each email is getting used and replies are becoming increasingly tetchy

Really? I've always found them the best around

Live chat or phone call

Customer is always right with them .. amount of times they just resend an item or refund you.

Never once had a problem with them

 

[upsidedown]

Amazon customer service. Absolutely dire. They make it tricky to contact, give a no reply address (I've sorted that one out but I'm sure many don't) and keep giving copy & paste answers instead of actually reading my responses. Completely useless.

The feedback button at the bottom of each email is getting used and replies are becoming increasingly tetchy

Got a refund for some fake Prov 1's using their chat bubble whilst using my phone on a campsite in North Wales , so very happy with their service.

 

[Fade and Die]

We use one. Wash - 59 minutes, 30 degrees, spin. Then it either goes in the tumble or onto a rad/airer.

Yep with the Wife in hospital I was mystified with the multitude of settings. Wife said just put it all on Synthetic 30*C quick. 69 minutes job done... Treated myself to a heated airer. Marvelous thing.?

 

[Neilds]

Whilst we are all doing our best Mumsnet impression ??
The thing that winds me up about our washing machine is the fact that the time remaining display bears no resemblance to the actual time remaining- the last 10 minutes takes at least double that! And the fast eco setting (57 minutes) is no quicker than the standard 1:39 setting

 

[SwingsitlikeHogan]

Whites (60°)
Mixed (40°)
Quick (40° in 1hr or so)
30° wash

What else does anoyne need? The rest are all pointless and unused.

I enjoyed Adrian Chiles writing on this irritation recently

https://www.theguardian.com/technol...but-maybe-it-is-the-technology-thats-to-blame

 

[Lord Tyrion]

Really? I've always found them the best around

Live chat or phone call

Customer is always right with them .. amount of times they just resend an item or refund you.

Never once had a problem with them

I tried live chat. The person couldn't help, really couldn't help and gave me an email address. I wrote to them and received a quick reply. Here is where it gets fun. You can't reply to that person or address, it's a no reply address. I have to forward each email to the original email address meaning I get a different person in the call centre in whatever part of the world it is based. Wherever they are English is not their first language, the replies are 2 original sentences that may or may not make sense, followed by a cut and paste section that tells me how wonderful their service is and to go to live chat. They largely can't get their head around the problem but on the odd occasion they do their resolution is nearly right but not quite. This needs a further reply to a different person and on it goes. I'm up to 7 separate emails now ??. The issue really isn't tricky either.

 

[Deleted member 21784]

I tried live chat. The person couldn't help, really couldn't help and gave me an email address. I wrote to them and received a quick reply. Here is where it gets fun. You can't reply to that person or address, it's a no reply address. I have to forward each email to the original email address meaning I get a different person in the call centre in whatever part of the world it is based. Wherever they are English is not their first language, the replies are 2 original sentences that may or may not make sense, followed by a cut and paste section that tells me how wonderful their service is and to go to live chat. They largely can't get their head around the problem but on the odd occasion they do their resolution is nearly right but not quite. This needs a further reply to a different person and on it goes. I'm up to 7 separate emails now ??. The issue really isn't tricky either.

Never ever had that before

Everytime I can't get help via chat they get a supervisor connected and read through chat

If they email you just reply to that email and it goes to them ..

The best customer service I've ever had

And if they phone you their brilliant aswell

 

[Lord Tyrion]

Never ever had that before

Everytime I can't get help via chat they get a supervisor connected and read through chat

If they email you just reply to that email and it goes to them ..

The best customer service I've ever had

And if they phone you their brilliant aswell

I must have had the trainees on my case today ?

 

[Deleted member 21784]

I must have had the trainees on my case today ?

If they can't help via chat I find sometimes asking for a supervisor helps.. standard from call centre type places they can authorise things others can't

 

[harpo_72]

@Rooter .. thanks for that.
Do you think in the future we will be band for telling appliances to shut up or sarcastically telling them ”well done” ?
I am not looking forward to the future... software never work properly first time, there is always a patch or some other way of saying we forgot this. Then there are items that just think they are clever and give too many options.. 40 degrees, 900 spin 40 minutes will do .. oh and yesterday the server told me it was too busy to open a file, what a POS! since when was that an acceptable response??