D
Deleted member 21258
Guest
That is absolutely absurd.
The customer has the “contract” with Sykes, Not Mrs M!
Not quite true(well to be strict with myself, the customer does have a contract but not the one you are saying), Skye are booking agents only, so the main contract would be with Mrs M. Not that my knowledge of agent law is that great, but their booking details are here:-
https://www.sykescottages.co.uk/terms/booking
Obviously I am not saying I agree with Skye stance, as they need to 'broker'/arrange the refund, to look after their customers/goodwill/owners.
Best of luck BrianM, keep bashing away at them, as wont be happy paying them commission if the customer is cancelling. Have a look at the terms you had with them, at the time of booking and policy about cancellations/commissions payable.