spongebob59
Journeyman Pro
Trust me. If there's the slightest, (and I do mean the slightest), chance of them weaseling out, they will go for it
???
Even with their own service ?
Trust me. If there's the slightest, (and I do mean the slightest), chance of them weaseling out, they will go for it
???
Yep.Even with their own service ?
Great news. ?
That changes everything if they're acknowledging authorising a service elsewhere.
Just don't come back and tell us you got cheap oil and filter put in ?
Well I did think they could check the parts, but as Smiffy says, they probably don't want to help proving spongebob is in the clear.
Was just an oil service,.so I'll contact the garage tomorrow, at least they had this year's pre service call on record and have me asking the same question as in 2020, even though they haven't got that recording at least they know I'm not telling porkies.
They have agreed to reinstate the warranty if we have the service there this year, which would be extremely stupid not to do.
Having looked at the paperwork over the weekend, the policy was bought over the phone and the terms.and conditions weren't explained to us but we should have read them. But I did ask the correct question when they phoned to book it in and they have me the wrong answer.
Breach of FCA regulations..... might be worth mentioning.
Agree with Smiffy, if they get arsy then you can make a case that they breached both outcomes 3 and 5 of the FCA's TCF principles.
Outcome 3 is around ensuring information provided during PoS is clear and you are kept appropriately informed.
Outcome 5 centres on sold product performing as expected. In this case you expectation was that the product allowed you to act as you did.
An aside but also part of breaching 5, technically, would be selling you an insurance policy as a warranty. Two different products as warranty is NOT FCA regulated but insurance policies are.
Worth keeping in your back pocket.
For more info go to
https://www.fca.org.uk/firms/fair-treatment-customers#:~:text=Outcome 6: Consumers do not,claim or make a complaint.
Trust me.
If they start back tracking and decide to "stand on" then the mere mention of a possible breach of FCA regulations will have them quaking in their boots.
Nobody wants a possible "investigation" by them, and if it turns out that you were given wrong information that swayed you into purchasing this warranty, they will find themselves in big trouble.
It is their responsibility to ensure that all sales staff are fully compliant with FCA regulations, and one of the core values of the FCA is treating customers fairly.
As I said earlier, don't go in with all guns blazing but have this information as a "last resort" if you like.
We have to be so careful what we say and do nowadays, and the big fear if you get something wrong is not your manager. It's the FCA and the financial repercussions that a breach of compliance can bring.
It can put some firms out of business.
So the independent garage didn't use Honda parts?
Might it be a good idea to have this thread "hidden" so as to not create any issues from any parties involved or mentioned in any way?
So the independent garage didn't use Honda parts?
There are many manufacturers of oil filters and oils, all of different quality, some better than others.Honda don't make oil and an oil filter is an oil filter.
Post 88 is nothing to do with what parts were used.
I'm just asking if non-Honda parts were used.
Post 88 is nothing to do with what parts were used.
I'm just asking if non-Honda parts were used.
Some years back I had a problem with an Audi I had bought new, it had a two year warranty that ran out a week before the Aircon packed in and I was told by the dealer it would cost me £1,000 to repair. The dealer offered me a small discount on the labour. I contacted Audi UK direct and explained that I didn't expect a quality build car to have the Aircon pack in after two years and if they didn't want me rubbishing their build quality to anyone and everyone they needed to do something better. As a gesture of good will they paid the dealer to replace it.See post #88