spongebob59
Journeyman Pro
Been calling round some local independent s and seems like they can't get the parts so it's a main dealer repair anyway ??
Main dealer UK warranty
- Thread starter stan
- Start date
rulefan
Tour Winner
https://good-garage-guide.honestjoh...ve-to-get-my-servicing-done-at-a-main-dealer-
Further, I'm sure I saw a confirmation of that in the Telegraph a few days ago.
spongebob59
Journeyman Pro
As I see it now, that only covers the initial manufacturer s warranty, extended warranties are managed by a third party from what I gather and I need to try and find out original policy.
Bottom line is that we were still ill advised by the service department when I asked if I could have the servicing done elsewhere last year.
Bottom line is that we were still ill advised by the service department when I asked if I could have the servicing done elsewhere last year.
Dibby
Assistant Pro
and how did you pay?
Smiffy
Grand Slam Winner
I still think Honda are in the wrong demanding that the vehicle must be serviced by a Honda main dealer.
And that is my professional opinion.
And that is my professional opinion.
spongebob59
Journeyman Pro
spongebob59
Journeyman Pro
Managing director @ Honda Canterbury
I’ve spoken to the team at Honda UK about the claim being rejected, to see if there is anything they can do to assist. They are currently standing firm that the terms and conditions clearly state that “To maintain your Honda Extended Guarantee, it is essential that your Vehicle is serviced on time by a Honda Dealer”, so are unable to process the claim.
Dibby
Assistant Pro
The car, if it's on finance or partially paid by credit card, you may be able to pass liability onto the provider and get help resolving this.
rulefan
Tour Winner
Just realised you didn't buy a new car with the manufacturer's original warranty.
spongebob59
Journeyman Pro
NO px and cash.
GreiginFife
Money List Winner
Absolutely in contravention of the Motor Vehicle Block Exemption rules. Manufacturers cannot prohibit the use of OEM parts of services.
spongebob59
Journeyman Pro
It get worse I think, theyre saying the whole poicy is invalidated by the independant service and its still got 12 months to run.
I have 3 more levels of escalation but they are all postal
.
I have 3 more levels of escalation but they are all postal
.Old Colner
Club Champion
Going back to the quotation,
It seems to me they are charging you twice for the finding the fault, an initial £90 to diagnose & a further £129.60 to confirm it.
It seems to me they are charging you twice for the finding the fault, an initial £90 to diagnose & a further £129.60 to confirm it.
Smiffy
Grand Slam Winner
Google it. The above is correct.
They cannot enforce it
spongebob59
Journeyman Pro
I think this only applies to manufacturers warranty, the extended warranty is a third party one, and it's in the terms and conditions
spongebob59
Journeyman Pro
spongebob59
Journeyman Pro
So it'll be down to whether they believe me that the service department gave the incorrect advice
Last edited:
apj0524
Head Pro
Thinking about this that Law was an European Law and the fact Honda changed their T&Cs might mean not applicable any more - but note sure just a hunch
spongebob59
Journeyman Pro
I'm not sure they did, I think the service guy was talking bollox as I'd explained we'd had a claim in October that was not rejected, with the same servicing on record.
I think it's down to this being a more expensive claim they've scrutinised the records at lot more.
I think it's down to this being a more expensive claim they've scrutinised the records at lot more.
Smiffy
Grand Slam Winner
I've had a quick glance through those terms and conditions and nowhere can I see where it stipulates that you have to go to a Honda dealer.???
