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WHS issue

I've asked both my old club and new club neither can sort it for me and EG have given me the same option twice (screenshot) - all my info is still showing under my cdh logging but my new club cannot see me on the system to claim me :-( ghost.
 

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  • whs claim me .png
    whs claim me .png
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Question on the whs has anyone successfully added a transfer in early Nov ?? reply is still set up new user not just add my new club which would be simple ?
 
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