Sky...

I ended up in a live chat. I’m currently paying £133 for tv only. They quickly offered £115 and then £100 for 24 months. I wasn’t happy as that’s still high. When they started suggesting altering the package to reduce the cost I requested to be put through to cancellations. Their opening offer was £93 per month for 24 months. The only difference to current subscription was that Netflix would switch to showing ads. I wasn’t keen on that. Before I responded the chat lost connection, came back but then didn’t work. Just as I was making progress… frustrating and nearly a hour wasted. What a palaver. Shouldn’t have to do this dance. I’d done a bit of research and new customers can get my package for around £80 per month.
 
Fromtherough said:
I ended up in a live chat. I’m currently paying £133 for tv only. They quickly offered £115 and then £100 for 24 months. I wasn’t happy as that’s still high. When they started suggesting altering the package to reduce the cost I requested to be put through to cancellations. Their opening offer was £93 per month for 24 months. The only difference to current subscription was that Netflix would switch to showing ads. I wasn’t keen on that. Before I responded the chat lost connection, came back but then didn’t work. Just as I was making progress… frustrating and nearly a hour wasted. What a palaver. Shouldn’t have to do this dance. I’d done a bit of research and new customers can get my package for around £80 per month.
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I might be totally making this up but I thought a law was put in place to stop companies offering new customer deals that current customers couldn’t have as well?
 
Fromtherough said:
I ended up in a live chat. I’m currently paying £133 for tv only. They quickly offered £115 and then £100 for 24 months. I wasn’t happy as that’s still high. When they started suggesting altering the package to reduce the cost I requested to be put through to cancellations. Their opening offer was £93 per month for 24 months. The only difference to current subscription was that Netflix would switch to showing ads. I wasn’t keen on that. Before I responded the chat lost connection, came back but then didn’t work. Just as I was making progress… frustrating and nearly a hour wasted. What a palaver. Shouldn’t have to do this dance. I’d done a bit of research and new customers can get my package for around £80 per month.
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Was the £93 including sports and broadband ?
 
GreiginFife said:
I think for legally mandated stuff like car insurance it’s right but for consumer products that you have the discretion to spend on or not I don’t agree.
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I think that anything optional they should be able to charge what they like as it’s a luxury.
Also if you have signed a contract then I presume you were happy with it and may of got a deal with that.

If renewing though I think you should be offered the same deals as a new customer.
 
irip said:
I think that anything optional they should be able to charge what they like as it’s a luxury.
Also if you have signed a contract then I presume you were happy with it and may of got a deal with that.

If renewing though I think you should be offered the same deals as a new customer.
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I don’t see why not in competitive services business that are unregulated. Should banks not offer £150 for switching to them?
 
I found that if you cancel completely then wait a few weeks they will come back with better offers, it’s a different team apparently.

I was with them for 20 plus years cancelling occasionally to get the price down. Given up on them completely now, went to Now tv (a company owned by Sky) and get just sky sports for 26 a month.
 
GreiginFife said:
Genuinely interested why you think governments should dictate how unregulated businesses generate their income.
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They made insurance companies toe the line. I don’t think that was because you need insurance (it’s a choice to have a car after all), the regulations were brought in because they were absolutely at it.
 
GreiginFife said:
I don’t see why not in competitive services business that are unregulated. Should banks not offer £150 for switching to them?
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The fact they are prepared to offer the deals shows they are happy with them but I don’t think it’s right to penalise someone who is already a client by not offering them the same deals.
I’m sure that if you cancelled you could probably get the new customer deals.
Banks is a bit different as they are trying to get your custom from a competitor
 
RangeRat said:
I found that if you cancel completely then wait a few weeks they will come back with better offers, it’s a different team apparently.

I was with them for 20 plus years cancelling occasionally to get the price down. Given up on them completely now, went to Now tv (a company owned by Sky) and get just sky sports for 26 a month.
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You can’t record anything though, or can you?
 
irip said:
The fact they are prepared to offer the deals shows they are happy with them but I don’t think it’s right to penalise someone who is already a client by not offering them the same deals.
I’m sure that if you cancelled you could probably get the new customer deals.
Banks is a bit different as they are trying to get your custom from a competitor
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So new customer deals aren’t designed to get business away from competitors? Weird!
 
GreiginFife said:
So new customer deals aren’t designed to get business away from competitors? Weird!
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No need for the snide comment at the end, you are better than that.

I said that I believe current customers should be entitled to the same deals as new customers when their contracts come up for renewal.
 
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