3offTheTee
Tour Rookie
Can Mrs Colch write to them signed by Neil H***? Email of course.Outfox the Market and their shocking customer service.
We moved into a new house where they were the energy supplier. We submitted meter readings when we moved in and again after two weeks when we changed supplier. They've sent us a bill for £1200 for those two weeks because they've got the day and night readings for the electric the wrong way round. I'm offshore and can't phone them and they're refusing to speak to Mrs Colch about it because she's not the account holder. I'm the account holder but they've got it down as Neil Hecks - right first name, wrong surname - which means that even if I phone up they can't discuss it with me as I'm not the named account holder. I'm tempted to ignore it and let it go to collections. Then when the debt collectors come round I can prove that there is no one by the name of Neil Hecks living at the address.