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Main dealer UK warranty

Traminator said:
https://www.theaa.com/driving-advice/service-repair/right-to-repair-campaign

This is worth reading and it seems to back up Smiffy and Greig.
?
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Its honestly shocking how often they are getting away with this.

I had this argument with BMW because I changed my brake discs from the standard ones to Brembo. Now the stock calipers are made by Brembo so my argument was that the discs must surely be of reasonably matched standard.

In fact they are actually friction rated higher but I didn't let on I knew.

They insisted my warranty was now void. So I mentioned MVBER and they suddenly went very quiet.

They are all at it but sadly they ate getting away with it too often.

MVBER is extended until 2023 as far as I know.
 
I guess I need to find an example where a third party warranry/ insurance policy is covered by MVBER and at the moment I can't .:(
 
Traminator said:
Why are you calling it a 3rd Party warranty?

I'm reading the agreement and it's between you and Honda.
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The warranty is managed by TWG services for Honda, although I need to a bit more reading into this.before Monday when I'm calling the business owner at H onda.
 
Traminator said:
No idea ?
I'm not a lawyer but before anything it's important to read the wording and the definitions, I've just picked out the bits that were being discussed.

From what I can read, your agreement is with Honda, the agreement says twice that you must get your car serviced at a Honda main dealer, but that MVBER contradicts that.

It will come down to which takes priority in law.
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There is an important distinction to be made here. Having seen all the facts, I believe the main dealer is correct.

Smiffy and Greig are correct about block exemption meaning warranties cannot force you to use a main dealer for servicing.

However, although what you have is called a warranty, it's actually an insurance policy, and the block exemption rules don't apply to insurance policies, only manufacturer issued warranties.

It's a crappy move by the dealer, but it's technically correct and legal.
 
Traminator said:
For the sake of discussion, surely a "Honda Extended Guarantee" couldn't be any closer to a "manufacturer issued warranty"?
There is no mention of "insurance" or "policy" anywhere in the wording.

View attachment 34658

There's 2 issues as I see it:
Either the wording of the guarantee or the MVBER takes priority.
If the latter, we're on a winner.
If the former, I don't think "yeah but your receptionist who doesn't work here any more told me I could ignore the agreement" will hold any water.

A the end of the document there are contact details for dispute resolution:

View attachment 34659
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No, the name of the document is not particularly relevant. The difference is that a manufacturer warranty is issued on a new or refurbished product to give some weight to how they back up their product quality. In the case of a used car Honda will have some approved used program to say based on their inspection they will warranty it is free of faults for x period. It's not optional, hence why the block exemption applies.

An extended warranty is not the same, it's voluntarily entered into, and so the holder can decide if the terms are fair or not before doing so (we all read legally binding contracts before we sign them, right?). It doesn't need to be called an insurance policy for this to be so, but the key point is that extended warranties or insurance policies are not covered by the block exemption. Only the standard warranty on purchase of the item new, or approved used.

It's not about taking priority, there is no conflict between contract terms and law of the land here, MVBER does not cover this type of warranty. OP can choose to pursue that route, but all they will be left with is the costs of pursuing it as the law is clear and not on their side in this one. The only exception to this is if OP has some original document with different terms and can prove that they were not notified of the alleged change shown here.

A receptionist is not qualified to give legal advice on a contract status, but if you can prove on convince the dealer you were told something by a member of staff you may be able to get some goodwill. The problem is was it clear when the receptionist gave this advice that it was an extended warranty being discussed and not a warranty provided with the purchase.
 
Traminator said:
Excellent piece. ?

To be honest, as the agreement specifically states twice that the servicing needs to be at a Honda Dealer, I would imagine they didn't just throw that in there to chance their luck if it wasn't a legally valid condition.
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Glad it helped. It's not great for the OP, but I don't think there is much that can be done, unless they have different wording in the contract they signed.

Biggest lesson here is make sure you carefully read any legal documents you sign. If it looks wrong, clarify or don't go ahead and sign. In this instance if you thought block exemption applied and the contract was wrong, don't just sign it assuming it will be fine if and when you make a claim. Clarify the point, if it's wrong get it crossed out and initialled, or if it's explained why it's actually a valid term, a decision to accept and sign or walk away can then be made.
 
Thanks everyone for your input,. Yes.I should have checked, but didn't.
Service dept rings saying car is due service and mot, I ask if the the service can be performed by an independent, she says yes ( we.can assume she got confused and mistakes the warranty service for manufacturers warranty service) . Both parties have no way of proving either way.

Honda Canterbury have tried to make my case, but they won't budge. They have given me the number to call myself but I don't see much point, I have less weight than the main dealer. The only confusion here is The policy paid out on a claim in October.

Branch manager is calling me Monday after speaking to the service staff involved, after that it's down to good will at the dealership as we've purchased our last 3 cars there, on a 3/4 year cycle and if they do nothing they lose our business.
 
Depending what dealer says, I would absolutely be taking this up with Honda.
I would be pointing out that the dealer did not mention the stipulation on servicing when they sold you it.

With the cost of dealer servicing, I would certainly be looking to take an older car elsewhere.

No doubt you paid way over the odds for this warranty from the dealer than an after market one (than probably wouldn't have this stupid rule) would gave cost you.
 
I did look at third party warranty s and the offer we got was competitive, we only bought it as the wife commutes a fair distance every day for work so.wanted the policy,.even though Honda are allegedly bulletproof ?.

The service was.around £60 cheaper and they do discounted MOTs, but the main reason was they collect and return the vehicle , which was a bonus as I'd just finished chemo and the wife could then take my car to work that day, rather than having to drop her off. If the service dept had said we needed it done there , it would have gone there.
 
KenL said:
Depending what dealer says, I would absolutely be taking this up with Honda.
I would be pointing out that the dealer did not mention the stipulation on servicing when they sold you it.

With the cost of dealer servicing, I would certainly be looking to take an older car elsewhere.

No doubt you paid way over the odds for this warranty from the dealer than an after market one (than probably wouldn't have this stupid rule) would gave cost you.
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Whilst I feel for the OP in this instance, it's pretty clearly written in the terms that OP agreed to. It's not like it's written in some legalise that you wouldn't expect the layman to understand. I think this highlights a bigger issue that these days most people just sign contracts without having a clue what they are signing up to. At some point we have to take self responsibility for not doing our due dilligence, learn the lesson the hard way and move on knowing we won't be caught out by that again.
 
Dibby said:
Whilst I feel for the OP in this instance, it's pretty clearly written in the terms that OP agreed to. It's not like it's written in some legalise that you wouldn't expect the layman to understand. I think this highlights a bigger issue that these days most people just sign contracts without having a clue what they are signing up to. At some point we have to take self responsibility for not doing our due dilligence, learn the lesson the hard way and move on knowing we won't be caught out by that again.
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OK Dad!
 
Smiffy said:
I have just asked for confirmation of the situation on a Honda salesman's forum. Let's get it from the front line staff ???
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Thanks Smiffy, would you like to join in my conference call tomorrow :ROFLMAO:(y)

Is it Peugeot you work for ?

Whats their equivalent of the HRV and civics ? We'll come to you next change
 
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