KenL
Tour Rookie
Actually yes, if it was a brand new car then it would be within my rights to reject the vehicle.
In this case, it was fair to allow a repair. OP is now happy with the outcome. Good customer service leads to repeat business.
Faulty M4 irons from American Golf
- Thread starter Dazc
- Start date
In this case, it was fair to allow a repair. OP is now happy with the outcome. Good customer service leads to repeat business.
Dazc
New member
No I was after a set that the heads don't come off. I would have been happy with M4s but they don't stock them anymore ! If the same happens with these I'll complain.
jim8flog
Journeyman Pro
KenL
Tour Rookie
Indeed, that's why you should not have edited my post.
I clearly said in a BRAND NEW CAR... and in THIS CASE...
jim8flog
Journeyman Pro
I have not taken 'brand new car' out of my reply.Indeed, that's why you should not have edited my post.
I clearly said in a BRAND NEW CAR... and in THIS CASE...
KenL
Tour Rookie
Neither you did.
Parsaregood
Head Pro
After being re-glued they would have been absolutely fine. Generally the m4, Sim stealth type of iron sets are cheaper made and produced sets, doesn't surprise me issues like this would arise. I'd have trusted the re-glued set more than the new set you were given
Dazc
New member
I guess only time will tell !
backwoodsman
Tour Winner
I think the OP has done rather well in getting new clubs out of this. Given that the fault(s) first materialised after 5 months (ie less than 6 months), then the retailer has to have opportunity to repair or replace the goods. You can state a preference as to which, but they are not obliged to go with your preference - especially if they consider one option is disproportionally more expensive than the other
In the case of golf clubs, I'd say re-glueing was entirely proportionate - as it is really only a re-application of a part of the original manufacturing process. Given that they (ie AG) could have insisted that the re-glueing was an adequate response, then getting new clubs was somewhat 'over and above'. In reality many retaielers simply do the 'replace' option when they dont have to - just because it's easier (or it some cases, it makes the customer 'go away' ...)
In the case of golf clubs, I'd say re-glueing was entirely proportionate - as it is really only a re-application of a part of the original manufacturing process. Given that they (ie AG) could have insisted that the re-glueing was an adequate response, then getting new clubs was somewhat 'over and above'. In reality many retaielers simply do the 'replace' option when they dont have to - just because it's easier (or it some cases, it makes the customer 'go away' ...)
ADB
Journeyman Pro
I thought they fixed the fault - seems you were only going to accept one outcome - which you achieved, so congrats on that
Dazc
New member
Yes has I said in my original post has anyone had issues getting a whole set replaced. I think the majority of members on here would expect heads to stay on clubs longer than 3 months and if they didn't they would want them replacing.
PJ87
Journeyman Pro
Even though regluing them would make them just as strong if not stronger as we have no idea if the new set doesn't have same defect .. I would be looking for a replacement at that age
However I wouldn't have any faith in a TM product afters as I'd be worried they would just go again
Dazc
New member
If they do I'll be taking them back.
PJ87
Journeyman Pro
Normally your warranty is however long from the date of first sale not replacement so 1 year warranty if they fail in say 7 months and that takes you over the year they won't do anything
Dazc
New member
It's a new set so the 2 year warranty applies.
Oddsocks
Ryder Cup Winner
Contract of sale is on the initial purchase. I had a pair of adidas tour 360 that started to leak about 3 months before the warranty was up. Replaced and the second set done the same. Exchanged refused for above reason, checked with consumer rights too.
Dazc
New member
Unlucky you. I've got 28 day exchange and 24 months from date of purchase which was yesterday.
Jigger
Club Champion
It appears to be a common fault with TM irons, certainly older ones. My mate has had similar issues and discovered others had too.
As disappointing as it is, most manufacturers, if not all, would seek to repair before replacing and in lots of industries they would replace with a refurbed product.
rulie
Head Pro
Automobile recalls?
They don't replace.
They don't replace.
KenL
Tour Rookie
On a grand scale, yes.
But a brand new car delivered with a fault can be rejected - I have done it.
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