Where do I stand legally?

[Oddsocks]

Cheers guys, just got to find something to replace them with now

 

[Evesdad]

Let me know what you go for as in my other thread I'm on the hunt for some new shoes too!

 

[Oddsocks]

DG has fj sports on special at about £50, they are a great shoe for the money

 

[chrisd]

Yup full refund for both worn and unworn pairs. The shop was very understanding and totally agreed that if they wasnt comfy now they would only get worse. I've got to say their attitude on the situation was awesome, my local branch couldn't do anything as it was a model thy stocked, but they called the other branch and per arranged everything for me, I arrived, exchange done, couldn't find a set I liked so store credit and away I went

AG - nice one :thup:

Good service will always be remembered

Glad you got sorted OS

Chris

 

[Scouser]

Do not be fobed off with," we will have to send it back etc". As your contract of sale is with the retailer, not their supplier or whoever they are the agent for. All/most retailers will try this on, as often it is a directive from head office. Even though it is against the law.

Sorry thats wrong.... I had an issues a couple of years ago with an electrical product and Trading Standards said the company are legally entitled to send back to the manufacturer for there opinion on the goods being faulty or fit for purpose.... The shop does not have to make this decision. But you should not deal with the manufacturer directly ....as you say the contract is between you and the shop!

 

[BTatHome]

There is a way to get a full refund. You tell them they leak. They will simply get sent back to the manufacturer, yourself and the shop will get a refund and justice will be done. They will not bother to argue the toss with you as they will be covered.
If the product is rubbish they need to be taken off the shelves. No way should you be buying new inserts for brand new shoes. As you can see by the reactions on here the shopkeeper may blame you for buying a pile of dross in the first place. A leaking golf shoe is a definite no-brainer. Good luck!

So lie to them? Remind me not to play golf with you

 

[Evesdad]

DG has fj sports on special at about £50, they are a great shoe for the money

Yeah I like these too, as I've posted my pro has fj contours for £79 plus £20 off if I trade in my stinky old ones!

Also I can only afford one pair so I need something that doesn't look to daft in shorts come the summer months!!

 

[chrisd]

so I need something that doesn't look to daft in shorts come the summer months!!

We're not including your legs then?


Chris

 

[Oddsocks]

We're not including your legs then?


Chris

Sharp!