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The benefit of complaining?

swanny32

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My home course (daveyck2k's as well) doesn't really scream quality to many people unfortunately, it's a half decent track and has some great membership deals if you're a youngster but the quality of the course leaves a lot to be desired at times. The tee boxes always seem to be in pretty poor condition even though they tell us they are working on them. Last summer the greenkeepers dug the moling lines to deep on a few of the holes which have only recently closed up, seriously, they were so wide that people were losing their balls down them. I hit one of the best drives I have ever hit on the 4th during a medal competition last summer, bounced on the fairway but hit one of the said cracks which pinged it off at a 90 degree angle and it went out of bounds.

Our putting green is embarrassingly bad and the practice grounds seem like somewhat of an after thought in terms of care and attention. The 9th green which used to hug two green side bunkers has halved in size over the last 10 years apparently and is now nigh on impossible to hold from the tee as it's a raised green which slopes front to back, I flushed an 8 iron into it the other day, it pitched short of the green and I found it about 15 yards out the back of the green.

Other things that nag me, the greenkeepers will go out and cut back trees and leave their cuttings on the ground, a tree on the right of the first fell down last year, a bloody big tree at that, they cut it into pieces to remove it from the fairway pretty quickly but the cut up pieces are still sat in the rough at the top of a ditch. Greens are never cut at the weekend meaning by the time we get to competition Sunday they can be pretty long and bobbly as Davey found out this past weekend, the head greenkeeper is more likely to be seen playing in the competition than he is out on his mower.

I'm sure I could list more problems but I don't want to bore you too much, I won't start on the cost of food and drink in the bar but it's £3.80 for a pint of San Miguel.

Anyway, I feel like I need to write to complain about these things, after all I pay my membership fees along with everyone else but am I going to be wasting my time? The pro who I'm good friends with now has put his points across to the owner but nothing ever seems to get done. I don't think I'd sign the letter or name it as I wouldn't want to risk being the bad guy (if you know what I mean). What would you guys do? Obviously a lot of people will say "well move club" but I can't afford to join any of the other clubs in the area, my membership fee as I'm under 30 is £420 a year full 7 day privileges, if I went somewhere else I'd be paying £800 minimum.
 

Slab

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Well if you don't want to be the one who complains I'd sell those Pings & get some Spear & Jackson gear! :D
 

AmandaJR

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Obviously a lot of people will say "well move club" but I can't afford to join any of the other clubs in the area, my membership fee as I'm under 30 is £420 a year full 7 day privileges, if I went somewhere else I'd be paying £800 minimum.

Maybe that's answered the question as to why the upkeep of the course isn't what you'd like? I guess you do risk the owner saying "go somewhere else and get what you get here for £420?"
 

AmandaJR

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This is possible, however the full membership fee is £795 and we have a decent amount of members paying that.

Is it possible to get enough members together to ask for a meeting with the owner to discuss your complaints....or perhaps call them suggestions?!

Edit - I would bet an anonymous letter will be binned and ignored...
 

RichardC

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Edit - I would bet an anonymous letter will be binned and ignored...

I was told at my previous club, that any letters sent in that were not signed would not be read in the committee meetings. Not sure if thats the case throughout the country.
 

Curls

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Feel your pain Swanny, last year I was at a club that was making money and not putting any back, frustrating to say the least. The solution in my case was to move to a club 30 minutes further away for twice the subs, I couldn't see anything changing, so paid the money and make the effort. Rubbish I know but I want to enjoy my leisure time and not get worked up about it!

The pro was a good guy but held no clout, there were two owners who didn't see eye to eye and whenever a criticism was levied they genuinely couldn't give a flying fig, as long as money was coming in that's all that mattered. Of course they way they were doing this was offering ridiculously low green fees and membership rates. Anyone like myself who wanted to get 9 holes in after work could forget it, you'd get to the course and it was packed full, the weekends were worse. Met a long standing member one day who always teed off at 7am on Saturday, that morning he had to wait an hour to get away.

This was the root of the problem, you had a LOT of people who didn't give a hoot about the course hacking it up and doing naff all about repairing it after themselves, they were paying a cheap price and disrespecting the course accordingly (wrong I know but some folk think if its cheap then you can do what you like) and since there weren't enough green staff the place was deteriorating rapidly. It felt very frustrating to all those who signed up at the start of the year and paid full membership in good faith, but any complaints fell on deaf ears. If the owner isn't going to spend the money the place isn't going to get any better, sad but true.

My only advise would be to look further afield, it's a pain in the proverbial travelling a good distance for golf but if you enjoy the course and your round I think its worth it, which is why we're staying another year at the new place. At least when I come home after my weekend round my frustration is only with myself and not the condition of the track. :) Good luck fella, hope there's a solution to be had.
 

Essex_Stu

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Stoke by Nayland and Five Lakes both offer younger person deals IIRC. Stoke did have a joining fee but heard they were axing it for the season. There arnt many deals to be had locally unfortunatly whn I was looking. I am 26 and pay £830 for the year. Colchester is around the same price(1k joining fee) as is Benton Hall I think. Wouldnt touch Birch or lexden wood with a barge pole. Shop around Swanny there are plenty of courses locally who want your business so may budge on price.


Just checked Stoke is £513 a year for 19-25 non students.
 
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swanny32

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I'm 28, I have tried most places around and the only deals I could find were Forrester Park and Notleys said they would match Forrester Park but I didn't like the course so went with Forresters.

I like my club because it's got a much bigger community feel to it, if that's the right word to use, everyone knows everyone it seems. I haven't come across any members that I don't like, but unfortunately the course to an extent lets the place down. Everyone complains about the state of this and the state of that but no one seems willing to complain about it, or if they are then nothing is being done about it.
 
D

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It's a pretty simple question of economics I'm afraid. Yours is a proprietary course, someone is running it as a business and they want a return on their money. Your best bet is to bite the bullet, pay the joining fee and join a private members club. Every penny that a private club makes gets invested back into the club and course. And as a member, you have a voice. If you don't like something, you can vote against it at the AGM.

It might mean a financial outlay now but long term it will be worth it.
 
D

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But on the flip side, if he invested money into the club and improved it he'd attract more members. Apparently numbers have dropped off big time over the years, Sunday morning comps would regularly see over 100 people. Nowadays, we're lucky if we get 50-60 for a comp.

Sounds like the writing is on the wall then, he either needs to spend money big style or the place is going to go down the pan. How many private clubs are there within a reasonable drive for you?
 

Doon frae Troon

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Swanny
Why don't you suggest having a suggestion book, for members and visitors
They can be quite good fun.

As DFS says it is a propriety course and the guy is in it to make money [or not go bust].
A good warning to those who are thinking about changing clubs.
£420 subs seem very cheap for Essex.
 

sev112

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Who says they are making load of money - a lot of money going out if you own a gofl course, salaries of staff, mortgages on the land and buildnigs etc . Not as simple as it sounds.

Also, you are in Essex; your golf course sits on very heavy clay; other than the wettest of years that clay shrinks and cracks. Accordingly you get gaps in fairways and hard greens and approaches - that is natural geology. Unless you want to heavily water it and pay all that money for metered water.

You have to strike a balance. Make your points nicely rather than critically, dont expect the earth and have patience. As with any customer, you can take your custom elsewhere, but you are at the mercy of the next gofl courses quirks and membership cliques
 

swanny32

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Tiptree, Essex - Where they make the Jam!
www.utilitywarehouse.org.uk
Who says they are making load of money - a lot of money going out if you own a gofl course, salaries of staff, mortgages on the land and buildnigs etc . Not as simple as it sounds.

Also, you are in Essex; your golf course sits on very heavy clay; other than the wettest of years that clay shrinks and cracks. Accordingly you get gaps in fairways and hard greens and approaches - that is natural geology. Unless you want to heavily water it and pay all that money for metered water.

You have to strike a balance. Make your points nicely rather than critically, dont expect the earth and have patience. As with any customer, you can take your custom elsewhere, but you are at the mercy of the next gofl courses quirks and membership cliques

Actually to be fair, I don't see many natural cracks etc, we're quite fortunate in that respect. The cracks the greenkeepers made last year ran the length of the fairways and were the width of a ball in some places.

I really don't want to leave the club, it's 3 minutes from my front door, has good rates of membership and I have made some friends there now that I enjoy playing golf with, also I've gotten my face known around the clubhouse a bit now so get a friendly nod from some people out on the course and the occasional conversation too which is always nice.

I want the best for my golf club as I do enjoy it there, but you have to learn to love the course and learn to ignore some of it's many flaws, unfortunately it seems that the powers that be just aren't interested.

Like I said earlier in the thread, getting rid of the current head greenkeeper and getting in someone else would probably do enough to get the course back on track as some of the small things such as pin positions or care for the tee boxes will no doubt be improved with someone who's a little bit more focused.
 
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