USER1999
Grand Slam Winner
Rant alert!
I have a Siemens washer dryer, it's just over two years old (so has just limped out of warranty). It comes up with an error code, E13 whenever it is turned on. It can be made to work by randomly turning it on and off, but this is extremely annoying. It cost upwards of £850 to buy.
I have called out a local guy, but he can't fix it, and says I need to get Siemens involved.
Great, it's £80 call out outside the m25, and £100 inside. I live a stones throw from the m25, but on the inside.
They can only book a 4 hour slot. This is ridiculous. We both work. I book 6 til 10, which means I will be very late for work, or have to take the morning off, but I have no holiday left. I got up at half five, and waited til 9.15, when the engineer calls, and says he will try to be there by 11.45. I cancel, as I'm already supposed to be in a meeting.
I can't re-book through the engineer, only customer services, who can only offer 4 hour windows. 6 til 10, 9 til 1, or 1 til 5. This is not going to work for me, but they are totally inflexible, despite messing me about this morning.
So, i have an £850 pile of scrap sat in my house. It doesn't work properly, I can't get it fixed, and they have no solution to offer, (a definite bookable time, an out of hours, a phone call when the engineer is half hour away, etc), zip.
I could order a new machine (not Siemens), but it'll probably have a 4 hour delivery slot, and I'd be writing off £850, plus the cost of the new machine.
There is no guarantee that the engineer can fix it either, so I could also be throwing away the £100 call out, and still have to buy a new machine.
Either way, I will never buy anything from them again. Their customer service is appalling. What is so hard about scheduling their engineers work so that he knows in advance where he will be? Why can't people who have been messed about with previously, and who already have the hump, not get preferential times, at the start of the window?
I have a Siemens washer dryer, it's just over two years old (so has just limped out of warranty). It comes up with an error code, E13 whenever it is turned on. It can be made to work by randomly turning it on and off, but this is extremely annoying. It cost upwards of £850 to buy.
I have called out a local guy, but he can't fix it, and says I need to get Siemens involved.
Great, it's £80 call out outside the m25, and £100 inside. I live a stones throw from the m25, but on the inside.
They can only book a 4 hour slot. This is ridiculous. We both work. I book 6 til 10, which means I will be very late for work, or have to take the morning off, but I have no holiday left. I got up at half five, and waited til 9.15, when the engineer calls, and says he will try to be there by 11.45. I cancel, as I'm already supposed to be in a meeting.
I can't re-book through the engineer, only customer services, who can only offer 4 hour windows. 6 til 10, 9 til 1, or 1 til 5. This is not going to work for me, but they are totally inflexible, despite messing me about this morning.
So, i have an £850 pile of scrap sat in my house. It doesn't work properly, I can't get it fixed, and they have no solution to offer, (a definite bookable time, an out of hours, a phone call when the engineer is half hour away, etc), zip.
I could order a new machine (not Siemens), but it'll probably have a 4 hour delivery slot, and I'd be writing off £850, plus the cost of the new machine.
There is no guarantee that the engineer can fix it either, so I could also be throwing away the £100 call out, and still have to buy a new machine.
Either way, I will never buy anything from them again. Their customer service is appalling. What is so hard about scheduling their engineers work so that he knows in advance where he will be? Why can't people who have been messed about with previously, and who already have the hump, not get preferential times, at the start of the window?
