Smiffy
Grand Slam Winner
Visited the local club a couple of months ago, fell in love with a set of Wilson Di7 irons while I was there. £299.00 with steel shafts, but I wanted graphite.
Hunted around on the internet for the best prices, finally tracked a set down via e-bay that were being offered for £229.00 4-GW.
Seemed cheap, so I phoned the shop to confirm that they were pukka Wilson and not Chinese "looky likeys" and was told that yes, they were official, it was the last set they had and told what a lovely club they were. So I purchased them.
They arrived a couple of days later, looked the biz, but no sand wedge.
I phoned the shop and asked if they could get me one to match, the guy said he would contact Wilson and phone me back. To be fair, he phoned me back within 15 minutes to say "yes I can get you the matching sand wedge, it will be £50.00 delivered and will take 7-10 days".
I agreed to buy it.
They rang me yesterday to inform me the club had turned up, and said they would ship it out straightaway.
As promised, the club was delivered today, I took it out of the box and it looked gorgeous....but something didn't look quite right. The shaft, whilst being the same make was different, nowhere near as thick at the hosel as the other eight clubs. I checked, and it was not the "fat shaft" that the others were. I knew something was wrong but phoned Wilson customer helpline to confirm.
The young lady I spoke to there confirmed that the shaft in my sand iron was UK spec, the shafts I had in my other irons were built for the U.S. market and weren't available over here.
I immediately contacted the guy who had sold me the clubs to find out what was going on.
He tried to defend his position by saying that I should have realised the clubs weren't UK spec by token of the fact that they were offered 4-GW not 4-SW. I told him that whilst I thought it was a bit odd, at no time during our conversation did he mention the fact that I couldn't get the shafts in the UK. What would happen if I snapped a shaft in one of my irons? "Send it back to us and we will fix it" came the reply. "Say you are not trading in six months time" I said, "where does that leave me?"
He didn't really have an answer.
"And why, when I ordered the "matching" sand wedge, did you not tell me at the time that the shaft would be different? Can you get me a sand iron with the same shaft?"
"No" came the reply.
So I've ended up with a set of clubs that I can't get a matching sand iron for!
I've told them in no uncertain terms I'm not happy about the situation and he has told me to send them all back and he would have a word with the manager...I've only used the clubs once, but obviously they are not brand new anymore.
What would you do?
Sorry for the long rambling post, but I feel that I've been tucked up along the line here, and I'm not a happy bunny.
If nothing else, I hope someone learns a lesson from my mistake....if I get a refund, I am buying from the pro shop.
Rob
Hunted around on the internet for the best prices, finally tracked a set down via e-bay that were being offered for £229.00 4-GW.
Seemed cheap, so I phoned the shop to confirm that they were pukka Wilson and not Chinese "looky likeys" and was told that yes, they were official, it was the last set they had and told what a lovely club they were. So I purchased them.
They arrived a couple of days later, looked the biz, but no sand wedge.
I phoned the shop and asked if they could get me one to match, the guy said he would contact Wilson and phone me back. To be fair, he phoned me back within 15 minutes to say "yes I can get you the matching sand wedge, it will be £50.00 delivered and will take 7-10 days".
I agreed to buy it.
They rang me yesterday to inform me the club had turned up, and said they would ship it out straightaway.
As promised, the club was delivered today, I took it out of the box and it looked gorgeous....but something didn't look quite right. The shaft, whilst being the same make was different, nowhere near as thick at the hosel as the other eight clubs. I checked, and it was not the "fat shaft" that the others were. I knew something was wrong but phoned Wilson customer helpline to confirm.
The young lady I spoke to there confirmed that the shaft in my sand iron was UK spec, the shafts I had in my other irons were built for the U.S. market and weren't available over here.
I immediately contacted the guy who had sold me the clubs to find out what was going on.
He tried to defend his position by saying that I should have realised the clubs weren't UK spec by token of the fact that they were offered 4-GW not 4-SW. I told him that whilst I thought it was a bit odd, at no time during our conversation did he mention the fact that I couldn't get the shafts in the UK. What would happen if I snapped a shaft in one of my irons? "Send it back to us and we will fix it" came the reply. "Say you are not trading in six months time" I said, "where does that leave me?"
He didn't really have an answer.
"And why, when I ordered the "matching" sand wedge, did you not tell me at the time that the shaft would be different? Can you get me a sand iron with the same shaft?"
"No" came the reply.
So I've ended up with a set of clubs that I can't get a matching sand iron for!
I've told them in no uncertain terms I'm not happy about the situation and he has told me to send them all back and he would have a word with the manager...I've only used the clubs once, but obviously they are not brand new anymore.
What would you do?
Sorry for the long rambling post, but I feel that I've been tucked up along the line here, and I'm not a happy bunny.
If nothing else, I hope someone learns a lesson from my mistake....if I get a refund, I am buying from the pro shop.
Rob
