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Deleted Member 1156
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If you are not going to use AG anymore then I'm sure your local pro will welcome your business and probably give a better service too!
I am not threatening any legal action and fully accept they are within their rights to refuse an extension.
My point is that they have banked the money and are not interested in retaining my business. The proportion of their profits that arise from expired vouchers must be tiny yet they are happy to lose the goodwill of previously loyal and satisfied customers. I am not asking for special treatment but they must be able to check names against previous patronage of their stores. In any event the whole principle is unethical as vouchers should be open ended. If you take 5 years to spend it then they have gained interest during that time.
I have lost £75 but they have lost goodwill and several customers. The main winner is my own club professional who is excellent and will now get all, rather than some ,of my business.
I can understand your grumbles but personally I don't know any company that would honour a gift voucher of 75 pounds from 3 years ago! Also how could you mislay a £75 gift voucher! I'd be straight in the shop and buying stuff!!
"I am not asking for special treatment but they must be able to check names against previous patronage of their stores"
and if they found out you spent £000's in the store what would you expect/want them to do?
You miss the point. Spent plenty of money with them in that period, voucher was mislaid.-my fault- but was a loyal customer.They gave you an extra 12 months - they didnt have too. If you don't spend any money with them in 2 years then your hardly in a position to play the loyal customer card.
You miss the point. Spent plenty of money with them in that period, voucher was mislaid.-my fault- but was a loyal customer.
As far as I am aware gift cards/vouchers that are bought cannot expire. It's basically money paid in, they had etc pay it out. Even expiry dates do not hold up in courts. At least in Germany, I think EU wide.
Voucher that expire are usually offers (get a £5 voucher ... ) that are presented as gifts. So stuff given out free by the company.
The company I work for has 6 digit worth of vouchers out there which we don't write off. Didn't know we were saving it because we are the 'good guys', I thought it was obligation. Or it is just that we have to do it for the German customers anyway, so we rolled it out to all markets. But it feels right.Not in UK, varies from shop to shop from 6 months to 10 years in some cases, they reckon somewhere in the region of £300 million is lost by consumers each year.
I think the ROI is or has brought legislation in to make vouchers valid forever but are facing stiff opposition from some big shops.The company I work for has 6 digit worth of vouchers out there which we don't write off. Didn't know we were saving it because we are the 'good guys', I thought it was obligation. Or it is just that we have to do it for the German customers anyway, so we rolled it out to all markets. But it feels right.
From the John Lewis website T&C'sI feel for you but like others have said you have no come back.
Just put it down to experience and make your next golf purchases elsewhere.
You could also take to twitter to make your disappointment known.
If only John Lewis sold golf gear eh? Their vouchers never expire and that in my opinion is great customer service.
You could also take to twitter to make your disappointment known.
From the John Lewis website T&C's
"The gift card will expire 24 months after the last transaction on the card. We will not refund any balance remaining and we will invalidate the card"
They use to issue paper vouchers which as you say, had no expiry date, they don't do them anymore.
Why, AG have done nothing wrong, this again displays the immature attitude of so many people now in the 'balme & claim' society we live in trying to force a company to
give in to media pressure when actually they had already extended his 12 month validity to 24 months so have already acted in good faith but where does it end?
Pathetic advice!