Coffey
Challenge Tour Pro
Yeah thats low, should be £186
American golf double value trade in
- Thread starter Bobirdie
- Start date
ger147
Tour Winner
BomberSRL
Head Pro
Apologies, I know it seemed low and was a little annoyed but definitely made the point.
Coffey
Challenge Tour Pro
I'd ring a different store, see what value they give you for it. Then if it is different, re ring the store you spoke to first and let them know.
BomberSRL
Head Pro
I'll give it a go!
BristolMike
Head Pro
In AGs defence that club is only 149.99 brand new on clubhouse. I know they are offering the double trade in offer, but can see why they would offer less than it can be bought brand new elsewhere
BomberSRL
Head Pro
I was shocked when I saw it. But I suppose they would expect me to buy something more expensive and put my money in. I will probably keep my driver.
Beezerk
Money List Winner
Yes I get it £186 as the 816, I imagine AG have made a mistake and priced as an 815.
turkish
Journeyman Pro
I think like has been mentioned before how you get on with this deal could be simply to do with the sales assistant helping you...
Yesterday I had dealings with 3 guys-one guy was fantastic, one I felt was awful and the other was simply clueless.
On Friday I traded in a driver and got £90 trade in, bought a Callaway XR 4 hybrid for an extra £30.... after testing realised it was going the same distance as my 3 iron so wanted to trade for 5hybrid under 30 day satisfaction guarantee.
The sales agent was clueless in what to do as they had no 5 hybrids in stock- said he couldn't give me the money back as I'd done a trade in which was fine, couldnt give me the club that I traded back and couldn't put money on store card- his solution was to take the club to other stores and try and do it there(If they had stock-he didn't check for me).
So had a 10 mile drive to another- good guy told me he should have just put it on a store card for me... luckily they had one 5 hybrid which was £30 more, got price matched so was £20 more... but then another assistant came over and said no the retailer he was price matching wasn't on their list- so the good guy done a search for me and found another which was on the list. Then the awful guy said no can't swap it as was a trade in- the good guy started arguing with him in front of me and said it's pretty simple I had credit doesn't matter if I had traded in- I had a club just bought from AG for £120 so that in effect was my credit towards new hybrid.... the guy who was being a pain ultimately relented but he wasn't happy to give me the new club.
Customer service like the 2nd guy is why you end up not being a return customer, and the 1st guy why you do.
Yesterday I had dealings with 3 guys-one guy was fantastic, one I felt was awful and the other was simply clueless.
On Friday I traded in a driver and got £90 trade in, bought a Callaway XR 4 hybrid for an extra £30.... after testing realised it was going the same distance as my 3 iron so wanted to trade for 5hybrid under 30 day satisfaction guarantee.
The sales agent was clueless in what to do as they had no 5 hybrids in stock- said he couldn't give me the money back as I'd done a trade in which was fine, couldnt give me the club that I traded back and couldn't put money on store card- his solution was to take the club to other stores and try and do it there(If they had stock-he didn't check for me).
So had a 10 mile drive to another- good guy told me he should have just put it on a store card for me... luckily they had one 5 hybrid which was £30 more, got price matched so was £20 more... but then another assistant came over and said no the retailer he was price matching wasn't on their list- so the good guy done a search for me and found another which was on the list. Then the awful guy said no can't swap it as was a trade in- the good guy started arguing with him in front of me and said it's pretty simple I had credit doesn't matter if I had traded in- I had a club just bought from AG for £120 so that in effect was my credit towards new hybrid.... the guy who was being a pain ultimately relented but he wasn't happy to give me the new club.
Customer service like the 2nd guy is why you end up not being a return customer, and the 1st guy why you do.
BomberSRL
Head Pro
I didn't realise they would price match with the double value?
turkish
Journeyman Pro
Aye I enquired on here before and an AG rep actually came on and confirmed they still do this too- so something to consider
Coffey
Challenge Tour Pro
They are meant to, but it seems like everything else around this deal. It depends who you get, manager was very cheeky to me when I asked but he did do it. Just said to never ask again.
pool888
Assistant Pro
Yes you can still price match and get double trade in. I did this without any problem on a G fairway.
chrisd
Major Champion
i did a few weeks back
mozza25
Medal Winner
So you bought a club, didn't like it and they swapped it even though it's now used?
pool888
Assistant Pro
PJ87
Journeyman Pro
Manager sounds a bit of a dick.
I phoned and ask my store. Was told "of course we do because its our course principle to provide you the cheapest price we can" not even from a manager
I spoke to manager in store and he even said if I didn't like I could return under the 30 day money back guarantee.
If you kick up enough of a fuss with the manager (not that I did here) they have to give you the underlying store policies
Coffey
Challenge Tour Pro
That is great customer service. I was surprised at his reaction to be honest. He said no initially and I said that I have been told that it should be offered, he then asked which store I seen the price at and it was Online Golf, so I wonder if this is why he matched it, considering they are the same.
Then he came off with the cheeky comments of how to never ask again as I wont get it and not to tell anyone else as he doesn't want them coming in and asking for it.
I put it down to him having a bad day as he's always been very friendly when I go into the store and has been since.
PJ87
Journeyman Pro
maybe a bad day like you say
I find the staff are normally really good
I can get where they come from because the double trade offer says "not to be used with any other offer" but this is one of their main selling points the price match.. so should change the terms to save confusion
but then deal should end soon surely
Coffey
Challenge Tour Pro
He told me that they hadn't had confirmation but he is pretty sure it will last until the release date of Epic and M1/M2. Every other time I had asked they had a final date, which was pushed later and later lol
