Went to AG today

[mattdeeks]

What Amercian Golf did you go to?

Milton Keynes Matt.
Not long been open.Its right next to the stadium

Ok, I'd probably still use Bird Hills as its close to work in Maidenhead.

 

[Cernunnos]

Staff at any shop are going to vary from place to place. Its the way of the world. For every bad or mediocre experience, there will be numerous good experiences. This will be as true at AG as at any type of shop or outlet of any sort.

Product knowlege, correct training & Customer service is king every time.

If the staff have the keenness to learn & improve themselves & a will to offer the best they can to both customers as well as the company they work for when in the front line, then any outlet is going to be guarenteed repeat buisiness, whether from the customer or via word of mouth to other potential customer. Preferably both.

Its one thing to have a good product, or value for money, but without customer service it can be all for naught.

 

[mono217]

I hate when you go in and you tell them what you want and they say well come and look at this hmm ive just told you what I want its simple really.

 

[haplesshacker]

I hate when you go in and you tell them what you want and they say well come and look at this hmm ive just told you what I want its simple really.

Is that this week or next week though Mono!!??


I can't keep up with your different 'desires' each week.

Sorry mate, that's twice in two days!

 

[mono217]

what is twice in 2 days???

 

[haplesshacker]

The English lesson yesterday!

 

[mono217]

Haha touche. (I think thats how you spell it).

 

[slugger]

what is twice in 2 days???

4

 

[SammmeBee]

Staff at any shop are going to vary from place to place. Its the way of the world. For every bad or mediocre experience, there will be numerous good experiences. This will be as true at AG as at any type of shop or outlet of any sort.

Product knowlege, correct training & Customer service is king every time.

If the staff have the keenness to learn & improve themselves & a will to offer the best they can to both customers as well as the company they work for when in the front line, then any outlet is going to be guarenteed repeat buisiness, whether from the customer or via word of mouth to other potential customer. Preferably both.

Its one thing to have a good product, or value for money, but without customer service it can be all for naught.

As much as the variance from human to human I actually disagree here - any 'big' brand worth there salt should be able to train all their staff to same standard and procedures, whether you think them wrong or right, McDonalds manage it, the Banks manage it, I don't see why AG should be any different really....

 

[KeefG]

As much as the variance from human to human I actually disagree here - any 'big' brand worth there salt should be able to train all their staff to same standard and procedures, whether you think them wrong or right, McDonalds manage it, the Banks manage it, I don't see why AG should be any different really....

I may be wrong and correct me if i am, but the only people who should be able to 'advise' you on your choice of equipment and what your particular needs are should be PGA Pro's.....and i cant see AG being able to afford PGA Pro's for every or most members of staff.

I dont want some snotty teenage oik who has never played a full 18 holes in his life trying to sell me a set of crappy irons!!

I'll stick to the pro shops at courses and ranges thanks very much!

 

[SammmeBee]

A PGA Pro with the right tools to evaluate what is right for you.....but unfortunately most Pros only sell a couple of brands so their choice of to what to advise you to use it a little limited sometimes.....

Maybe AG should look at having a Pro in all their shops, it might help them increase sales.....

All I'm saying is if you are a 'brand' you should be able to get all your staff doing to the same thing, whether they are the right or wrong people to advise is down to AG's business model and the uneducated who go and shop in there, instead of supporting the local PGA Pro.....

 

[KeefG]

Fair point, can you see it ever happening though? lol

 

[SammmeBee]

Fair point, can you see it ever happening though? lol

Not a AG no as their model is buy cheap, sell cheap and make money through volume and people buying cr*p to go with it....

I went to a place today in town, they charge £150 for a fitting session and have no brand allegence and just sell what is 'best' for the customer.....most iron sets come out at £600-£1000 and drivers £400 to £500 but they are the exact right fit for the punter - they have cameras, proper speed and spin tracking - it's more than 'custom fit'...

They make the clubs up there and then get them back for a finishing fitting session to know the gear is right...

It goes back to my old adage - pay peanuts and get monkeys....

 

[Parmo]

Snainton golf uses Pro shops to sell its wares, so you get good high street prices from usually a PGA pro. Next time I am in the market for some kit I shall take the time to visit them.

 

[Parmo]

went to a place today in town, they charge £150 for a fitting session and have no brand allegence and just sell what is 'best' for the customer.....most iron sets come out at £600-£1000 and drivers £400 to £500 but they are the exact right fit for the punter - they have cameras, proper speed and spin tracking - it's more than 'custom fit'...

They make the clubs up there and then get them back for a finishing fitting session to know the gear is right...

It goes back to my old adage - pay peanuts and get monkeys....

I don' think a set of £1000 irons is going to improve my game that much more than a £300 set or I am going to drive 10 yards more with a £500 driver, called me tight but some people 'ave more brass na brains.

 

[viscount17]

All I'm saying is if you are a 'brand' you should be able to get all your staff doing to the same thing, whether they are the right or wrong people to advise is down to AG's business model and the uneducated who go and shop in there, instead of supporting the local PGA Pro.....

the drawback to this is that not all AG are the same. by that I mean that some are owned and directly managed by and for AG, others are franchises.

 

[viscount17]

All I'm saying is if you are a 'brand' you should be able to get all your staff doing to the same thing, whether they are the right or wrong people to advise is down to AG's business model and the uneducated who go and shop in there, instead of supporting the local PGA Pro.....

the drawback to this is that not all AG are the same. by that I mean that some are owned and directly managed by and for AG, others are franchises.

The franchise operations don't get access to all the advertised AG offers and don't always carry the same stock.

 

[SammmeBee]

All I'm saying is if you are a 'brand' you should be able to get all your staff doing to the same thing, whether they are the right or wrong people to advise is down to AG's business model and the uneducated who go and shop in there, instead of supporting the local PGA Pro.....

the drawback to this is that not all AG are the same. by that I mean that some are owned and directly managed by and for AG, others are franchises.

So they can't all be trained in the same way and do the same things then? I wouldn't be letting someone use my name in business if they weren't going to do things the way I wanted.....

 

[Cernunnos]

Staff at any shop are going to vary from place to place. Its the way of the world. For every bad or mediocre experience, there will be numerous good experiences. This will be as true at AG as at any type of shop or outlet of any sort.

Product knowlege, correct training & Customer service is king every time.

If the staff have the keenness to learn & improve themselves & a will to offer the best they can to both customers as well as the company they work for when in the front line, then any outlet is going to be guarenteed repeat buisiness, whether from the customer or via word of mouth to other potential customer. Preferably both.

Its one thing to have a good product, or value for money, but without customer service it can be all for naught.

As much as the variance from human to human I actually disagree here - any 'big' brand worth there salt should be able to train all their staff to same standard and procedures, whether you think them wrong or right, McDonalds manage it, the Banks manage it, I don't see why AG should be any different really....

Thought that was what I was getting at...:scratches head:

But was pointing out that people were also individuals too.

 

[fastmover2]

I know at 6ft 3" I should get a longer shaft

Not necessarily ! That is why you should be properly fitted.

Whether you should trust any salesperson or Pro is always going to be an issue. You should just go with how you feel about what they are saying to you.

What I would say to anyone looking to get properly custom fit is ...be prepared to pay for having it done and go to someone with all the requisite facilities and experience.

Use of a launch monitor is only a part of the story and a good fitter will also look at many other variables and idiosyncracies that you may have.

The last time I had a full fitting done it took all morning.