Was I Right or Wrong?

3offTheTee

3offTheTee

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Posted on here a couple of weeks ago that the Footjoy Dryjoys which I bought 9 months ago,from a Golf Shop 100 miles from where I live, not worn during Winter were leaking.

Homer suggested contacting Footjoy who in turn told me to go to my Local Pro. Whilst I do not buy balls, gloves and small items 3 years' ago I purchased a set of Ping G 10's and would have purchased the woods but when I went 3 times he was unavailable. I also purchased a Powakaddy Bag and Electric Trolley which came to £500 and the G15 Driver 2 months ago. I also told the assistant I was looking to change my putter. With incidentals suppose TOTAL spend £1600.

He was having none of it as I did not buy the shoes from him and handed the shoes back despite what Footjoy said.

What do you think?
 
Personally I would have asked Footjoy why there were passing responsibility over to someone else who should not be in the loop.

I wouldnt have let them off the phone until they explained why to me. Even then, it's a cop out and I wouldnt let that happen.

It's nothing to do with your pro, get back onto them and ask for a resolution.
 
I think its time to get fj to do something! Does your pro stock titleist stuff and fj? Is it ulverston? Footjoy should be able to tell him to expect them!
 
Simple, send them on a courier back to the shop you got them from, 6/7 pound on a courier is cheaper than a 200 mile round trip. As a retailer I total back the shops action in refusing to help, you chose to take your custom elsewhere so why should they provide after sales.
 
Simple, send them on a courier back to the shop you got them from, 6/7 pound on a courier is cheaper than a 200 mile round trip. As a retailer I total back the shops action in refusing to help, you chose to take your custom elsewhere so why should they provide after sales.
Click to expand...

Well I understand where you are coming from but it is called Customer Service. When I was 100 miles from home I may have forgotten my shoes OR the deal was too good to miss. Think spending £1500 over 3 years is a good spend with a pro shop. 600 members At £500 per annum 300K. How many pro shops are turning over that amount?

Also I am only doing what Footjoy said and asking your opinion!
 
I think its time to get fj to do something! Does your pro stock titleist stuff and fj? Is it ulverston? Footjoy should be able to tell him to expect them!
Click to expand...

Splash, yes he does and you are not far away with your guess!
 
I can't see how in thus cymurrebt climate where business is do hard, how you can expect a shop to put their selves out when you spent your money elsewhere for what ever reason it was. Your right it's called customer services, but on this occasion you took your custom elsewhere so he has no obligation to provide customer service.

As someone else had said footjoy shouldn't have put your pro in that position.

This is only my personal opinion.
 
Posted on here a couple of weeks ago that the Footjoy Dryjoys which I bought 9 months ago,from a Golf Shop 100 miles from where I live, not worn during Winter were leaking.

Homer suggested contacting Footjoy who in turn told me to go to my Local Pro. Whilst I do not buy balls, gloves and small items 3 years' ago I purchased a set of Ping G 10's and would have purchased the woods but when I went 3 times he was unavailable. I also purchased a Powakaddy Bag and Electric Trolley which came to £500 and the G15 Driver 2 months ago. I also told the assistant I was looking to change my putter. With incidentals suppose TOTAL spend £1600.

He was having none of it as I did not buy the shoes from him and handed the shoes back despite what Footjoy said.

What do you think?
Click to expand...

I think that you should have sent them back to the place of purchase. They were the retailer, they should have sorted your problem.

I don't think FJ should have told you to take the shoes back to any pro unless that's how the FJ returns policy works.

Your pro has absolutely no obligation to assist you with your issue. He may choose to if you have a good relationship but he doesn't have to and that's not a customer service issue, it's a personal relationship issue. Seeing as you've spent money with him in the past then maybe he could have helped you but the lesson here is that he obviously doesn't regard you as a good enough customer so go elsewhere in the future.
 
Right, let me see if I have this correct.
You bought the shoes from shop A.
When a fault occurred you contacted the manufacturer directly.
They then said to go to shop B.
Shop B said 'on yer bike'

Why didn't you make contact with shop A in the first instance as they were the ones who had sold you the goods in the first place ?

Unless the manufacturer makes special arrangements with Shop B, as an agent of theirs, to deal with your problem, I'd say Shop B were quite right to tell you to 'get on yer bike' as your problem is with faulty goods Shop A sold you.

It's shop A you should be giving a hard time to not Shop B or the manufacturer.
 
Back to my ping wedge. Bought from a different shop miles away, ping said take it to local dealer who will be expecting it if taken in the day after. Picked up by rep and replaced with new wedge in 7 days. Not bad when it was 3 years old.
Titleist/fj should be willing to do the same esp as its within warranty period, that or refund postage back to st ives or wherever.
 
Right, let me see if I have this correct.
You bought the shoes from shop A.
When a fault occurred you contacted the manufacturer directly.
They then said to go to shop B.
Shop B said 'on yer bike'

Why didn't you make contact with shop A in the first instance as they were the ones who had sold you the goods in the first place ?

Unless the manufacturer makes special arrangements with Shop B, as an agent of theirs, to deal with your problem, I'd say Shop B were quite right to tell you to 'get on yer bike' as your problem is with faulty goods Shop A sold you.

It's shop A you should be giving a hard time to not Shop B or the manufacturer.
Click to expand...

Did not make contact with Shop A as they were 100 miles away and I contacted the manufactuer for advice. Simple as that.

I only did what they suggested
 
maybe they said get back in touch with the local pro as they must have thought thats where you bought them, sounds a simple communication error here as ANYTHING you buy from a retailer means you have a contract with the retailer NOT the manufacturer, check your SOGA rules, its very clear and you are WELL withing warranty which is actually about 5 years afaik in England- strange I know but true

Right, let me see if I have this correct.
You bought the shoes from shop A.
When a fault occurred you contacted the manufacturer directly.
They then said to go to shop B.
Shop B said 'on yer bike'

Why didn't you make contact with shop A in the first instance as they were the ones who had sold you the goods in the first place ?

Unless the manufacturer makes special arrangements with Shop B, as an agent of theirs, to deal with your problem, I'd say Shop B were quite right to tell you to 'get on yer bike' as your problem is with faulty goods Shop A sold you.

It's shop A you should be giving a hard time to not Shop B or the manufacturer.
Click to expand...

Did not make contact with Shop A as they were 100 miles away and I contacted the manufactuer for advice. Simple as that.

I only did what they suggested
Click to expand...
 
Posted on here a couple of weeks ago that the Footjoy Dryjoys which I bought 9 months ago,from a Golf Shop 100 miles from where I live, not worn during Winter were leaking.

Homer suggested contacting Footjoy who in turn told me to go to my Local Pro. Whilst I do not buy balls, gloves and small items 3 years' ago I purchased a set of Ping G 10's and would have purchased the woods but when I went 3 times he was unavailable. I also purchased a Powakaddy Bag and Electric Trolley which came to £500 and the G15 Driver 2 months ago. I also told the assistant I was looking to change my putter. With incidentals suppose TOTAL spend £1600.

He was having none of it as I did not buy the shoes from him and handed the shoes back despite what Footjoy said.

What do you think?
Click to expand...


Anyone with a F/J account would simply box them up, phone F/J to get a returns note. F/J would arrange pickup and when they receive the shoes a few days later would then contact account holder to let them know if it was a free repair, replacement, credit note or chargeable repair.

Doesn't matter where you bought them from in this instance, any F/J account holder can sort it out for you with no cost to themselves.
 
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