Warning Over Ecco Tour Hybrid Shoes

HomerJSimpson said:
I would suggest going vocal on twitter. I did with an issue we were having with Debenhams. They hated it and I had VIP service from then on. By passed their normal customer service and was dealt with directly by head office. Worth a go and if nothing else it may be cathartic. I don't like Ecco shoes so never going to be an issue for me
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It appears that OP actually went through the traditional channels and, supposedly, got to the top H/O guy in their Tech area - who was the one that rejected the claim.

The advantage of going the Twitter route is that the Sales & Marketing guys are very focused on any bad publicity - the old 20:1 rule - and should react very quickly, hopefully over-ruling the Tech guy. Shouldn't need to happen that way, but seems to.

D4S is probably right that all fine until something goes wrong. Not my idea of Customer Service, even if that shoe does look a tad more than half a dozen rounds old.
 
I had a pair of these they were fine until the dew in the morning started and they let in like a colander . Sent them back to Clubhousegolf and got refund no problem. Buying stuff from abroad is risky but Ecco are supposed to be a global company VERY POOR customer service.
 
chris661 said:
So something you used on your shoes, that isn't approved by the manufacturer, reacted with a treatment the manufacturer used yet it is the manufacturers fault :confused:

Did you look at the care list for the shoes? Seems like a Ecco have acted the only real way they can.
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It's Ecco's "legal" way of getting out situations like this. Don't use our own products and it validates your warranty!
They should be ashamed, look at the souls, like new.
 
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Did you have the original receipt? I cant believe Ecco washed their hands with this if the shoes were only 6-7 months old and you could prove it. If thats the case then thats terrible customer service and it has certainly put me off the brand.

Perhaps if you couldnt prove their age then they thought that they were a lot older than 1 year (assuming this is their warranty policy).

They are not obliged to do much at all without proof of purchase, whats stopping someone going back after 2 years claiming they are less than a year old? (Not saying you did this by the way).
 
many thanks all , i will go down the twitter route i think ( will have to set an account up first ) , Ecco know the age of the shoes given that style was only introduced in 2013 and the code on the inside of the shoe would back this up .
you have all been very helpful

Greg
 
Splits aside, are you sure it was only 8 rounds you played in them and are you sure it was golf? I had football boots that looked in better condition than those after a full season used 3 times a week :D

Back to the point in hand. I'm not a twitter user but can imagine they wouldn't like bad press too much so I'd go for that.
 
I bought a pair of these 2 weeks ago, I hope after reading this mine turn out to be a good pair.
 
Beezerk said:
It's Ecco's "legal" way of getting out situations like this. Don't use our own products and it validates your warranty!
They should be ashamed, look at the souls, like new.
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Wind your neck in. If it is part of the warranty then tough. You have no comeback. Now whether that is right or wrong is a diiferent matter but that's the way it is.

Oh and by the way its soles :rolleyes:
 
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I've had a pair of Ecco Street since September - played golf twice a week, every week since then in all weathers, never leaked. I'm at the range nearly every day and they've had loads of wear.

In fact I'm working from home today and have them on at the moment in case I get a chance to nip down to the practice ground at lunchtime - best shoes I've ever had, waiting for another pair (Biom Hydromax spikeless) to arrive from Golf Depot - and I've been so impressed with them that I'm thinking of trying a pair of business shoes from Ecco to wear in the office.
 
chris661 said:
Wind your neck in. If it is part of the warranty then tough. You have no comeback. Now whether that is right or wrong is a diiferent matter but that's the way it is.

Oh and by the way its soles :rolleyes:
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And an opinion expressed with typical - er, moderation!

If you are going to correct the spelling mistakes, you could at least have also pointed out that it should have been 'invalidates your warranty'! Different meaning completely!

And the soles are very hard wearing, lasting forever - just like 'souls'?

You are both correct-ish btw A legal out, but very bad Customer Care. As I posted elsewhere, up until a couple of days ago I'd never heard of anyone who had a problem with Ecco products. I have now not heard of anyone who has had a good word to say about their Customer Care!
 
i'd be gutted too if i'd wrecked a pair of expensive shoes, i'm not convinced it's ecco's fault though.

i'm not a leather expert but what the R&D guy said sounds plausible, i see no reason why they should replace them for you.
 
BoadieBroadus said:
i'd be gutted too if i'd wrecked a pair of expensive shoes, i'm not convinced it's ecco's fault though.

i'm not a leather expert but what the R&D guy said sounds plausible, i see no reason why they should replace them for you.
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I'm no expert either but looking at the pics, something has dried the leather out. They look to me like they would look if left on the radiator to dry (not that I am saying this is what has happened)
 
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