Under Armour - update on my order

[BubbaP]

Expect it is the figure less VAT.

Maybe they'll be refunding that seperately! 😁🙂

 

[Deleted member 21784]

Expect it is the figure less VAT.

Maybe they'll be refunding that seperately! 😁🙂

It is the total before vat .. just a bit poorly worded

My PayPal told me the correct amount

 

[duncan mackie]

It is the total before vat .. just a bit poorly worded

My PayPal told me the correct amount

Even the email will show the correct total amount - it's only the individual items that are shown as the underlying (pre vat) values.

I do agree that it's a little poorly worded/laid out. Just needs looking at twice though 🤔

 

[Jacko_G]

Still no email, still no refund, still showing "being processed"!!!

Really is an absolute shambles and a liberty from a company of this size.

Since it's only a few pounds I'm going to monitor just to see how long it takes them.

 

[Trojan615]

Waiting to see what next week brings.... I wonder if their ceo is on social media ? Maybe we need a hashtag for this fiasco ??

 

[Beezerk]

#underperformer 😂

 

[garyinderry]

I've had the emails but still no sign of the actual refunds themselves.

 

[robinthehood]

I guess they must have had tens of thousands of people trying their luck and placing an order . No surprise it's taking some sorting out.

104

 

[Deleted member 21784]

My refund is fully back in my account now

 

[Beezerk]

Day 8 in the big Under Armour cock up. Still no progress at all.

 

[chimpo1]

My refund came in today

 

[Slime]

Day 8 in the big Under Armour cock up. Still no progress at all.

Same.
I'm also waiting for replies to my last two emails.
The first was replied to very quickly, then I ramped things up a bit and all I get is silence!

 

[hovis]

My colleague has had 2 of his 3 items delivered. All where £8.80. He's had no email or refunds and no email notifying him of despatch

 

[Trojan615]

Not a word yet.... just tweeted @underarmouruk and #underperformer from @tp0615 on Twitter ... worth a retweet or like peeeps ?

 

[Beezerk]

My colleague has had 2 of his 3 items delivered. All where £8.80. He's had no email or refunds and no email notifying him of despatch

Mine were collect from store delivery so I'll never know they are there if I don't get a despatch email lol.

 

[Beezerk]

Not a word yet.... just tweeted @underarmouruk and #underperformer from @tp0615 on Twitter ... worth a retweet or like peeeps ?

I've refined it to #UnderperfArmour 😂

 

[Slime]

Not a word yet.... just tweeted @underarmouruk and #underperformer from @tp0615 on Twitter ... worth a retweet or like peeeps ?

I really don't know what you just said there!
I put it down to old age.

 

[inc0gnito]

Kinda hope I get a refund as I just spent £60 on trousers 🤦🏼‍♂️

 

[Jacko_G]

My order went through in the 19th. Still no update, still no email and still no refund.

Order still says being processed.

Under Armour have now gone to the top of my worst ever purchase experience ever. Customer service clearly don't have a clue what they're doing and obviously no plan in place to rectify their error.

 

[inc0gnito]

My order went through in the 19th. Still no update, still no email and still no refund.

Order still says being processed.

Under Armour have now gone to the top of my worst ever purchase experience ever. Customer service clearly don't have a clue what they're doing and obviously no plan in place to rectify their error.

Same. Haven’t heard a peep.