happyhacker
Challenge Tour Pro
Fed up waiting. Chargeback via credit card and let UA deal with them.
Under Armour - update on my order
- Thread starter The Fader
- Start date
garyinderry
Ryder Cup Winner
Oh UA you are playing a blinder here.
Just got two emails through about the returns of funds. As I have made 2 orders this would make sense.
Refunds of 8.80 + 17.60 incoming.
Only issue is I spent 61.60.
Am I going to have to join team irate?
Just got two emails through about the returns of funds. As I have made 2 orders this would make sense.
Refunds of 8.80 + 17.60 incoming.
Only issue is I spent 61.60.
Am I going to have to join team irate?
karlcole
Q-School Graduate
Just to add to this ongoing shambles. I spent around £40 on 4 items during this 'sale' got the usual email confirming it was an error etc. Another email this morning saying refund is in its way for one item £8.80 no idea what's happening with the other 3 items now!
GG26
Challenge Tour Pro
I guess that there is a chance that the items not refunded may be shipped, but who knows.
garyinderry
Ryder Cup Winner
If that is the case then I would be one happy man.
This isn't shopping, this is now gambling and I can see the attraction. this is a great sweat.
Slime
Tour Winner
Order Status : Being Processed
Items : Not Shipped
No change there, then.
Still no refund.
Items : Not Shipped
No change there, then.
Still no refund.
D
Deleted member 16999
Guest
Thanks for this mate, got an email this morning showing 3 items to be shipped and other the 3 items I’ve received a partial refund, the difference between the full refund and partial refund is weird and I’ll try and find out why, but what your friend told you makes sense.
Last edited by a moderator:
adasko
Assistant Pro
got a refund today for 9 items out of 10, second order for 1 item is still being processed
Redtraveller
Club Champion
There's no way it was a legit sale. Even in a normal dale a £70 polo shirt would be £8.80. I'm still holding out hope though
Beezerk
Money List Winner
Anyone who pays £70 for a polo shirt needs their head looking at though 😂
davemc1
Journeyman Pro
Been refunded for 2, still holding out on the other 3...
The Fader
Newbie
Well I have received one item today. Lucky old me!! And a very nice garment it is too for the princely sum of £8.80. Several others remain as "not shipped" although nothing on my order summary about being cancelled........... yet.
Have been debited for the full amount of the order and no refund for the unshipped items ..................... yet.
Will give UA until Tuesday to ship the items outstanding or recieve the partial refund due. If not - then I start badgering them.
You would have thought by now - they would have come up with an appropriate response either to individuals or at least some social media postings.
Or maybe they think they are so big they can just ride out the storm and rely on the vast majority of us having short memories of their shambolic customer service.
I really think most posters accept mistakes happen and can understand UA's decision not to ship thousands of items at what is probably less than their cost price. Being honest, I wouldn't have bought anything at their RRP's. I fully admit to being an opportunistic buyer (or Freeloader depending on your outlook!!) so the fact it looks very likely I'm not going to get anything beyond the one bargain item isn't the issue - it would just be nice to be kept in the loop.
A sign of a good business is one who makes a mistake and is then honest about it, admits their failings, corresponds promptly with those involved and looks to turn the situation around into a future opportunity. A big fail on that score for UA regardless of what develops from here.
Have been debited for the full amount of the order and no refund for the unshipped items ..................... yet.
Will give UA until Tuesday to ship the items outstanding or recieve the partial refund due. If not - then I start badgering them.
You would have thought by now - they would have come up with an appropriate response either to individuals or at least some social media postings.
Or maybe they think they are so big they can just ride out the storm and rely on the vast majority of us having short memories of their shambolic customer service.
I really think most posters accept mistakes happen and can understand UA's decision not to ship thousands of items at what is probably less than their cost price. Being honest, I wouldn't have bought anything at their RRP's. I fully admit to being an opportunistic buyer (or Freeloader depending on your outlook!!) so the fact it looks very likely I'm not going to get anything beyond the one bargain item isn't the issue - it would just be nice to be kept in the loop.
A sign of a good business is one who makes a mistake and is then honest about it, admits their failings, corresponds promptly with those involved and looks to turn the situation around into a future opportunity. A big fail on that score for UA regardless of what develops from here.
Beezerk
Money List Winner
I think it maybe shows just how understaffed they are.
Slime
Tour Winner
I think the word you are looking for is Piranha ................................................. as we were informed a few days ago by someone who knows us better than we do ourselves!
Bbothwell
Hacker
The plot thickens. I've today recieved my first email from UA. It's simply a template email saying 'my refund has been issued'. I haven't even had an email saying the order hasn't been accepted.
In the email it has three items that have been refunded, all for £7.33. So A) not the amount that I paid for and B) only three of the 6 items I bought
In the email it has three items that have been refunded, all for £7.33. So A) not the amount that I paid for and B) only three of the 6 items I bought
Beezerk
Money List Winner
I’m not really sure how they could cock this up any worse 😂
D
Deleted member 16999
Guest
That’s identical to my order, except I was refunded £7.33 for 2 items and £7.34 for the other item.
PJ87
Journeyman Pro
Send all the items out.. refund as at the same time then go bankrupt asking for the items to be sent back and then trying to charge us full price to keep them
Jacko_G
Blackballed
£7.33???
This gets even more crazy and shambolic every day.
I've still not had any correspondence from UA. My order is still being processed according to their website.
😂😂🥴
This gets even more crazy and shambolic every day.
I've still not had any correspondence from UA. My order is still being processed according to their website.
😂😂🥴
