Thanks Hermes you.........

[drawboy]

I'm sorry you have just had your first problem with them.

 

[Chris1980]

Annoyed for you mate and annoyed i didnt get it as was looking forward to settling the bag for a while. Cant help but wonder if it even made it across the water this far. Incredible how they gave u a specific time it was meant to have been delivered to me. Dont think drawboy was lookin sympathy just giving everyone a heads up imo.

 

[Fish]

Extra insurance is a CON. You have paid for a service which the courier failed to provide, I would go to a small claims court and get my money back.

I'm sure you could claim against a misrepresentation of service, Hermes offered to deliver your goods at a set price then failed to do so, I don't understand why you need to insure against not getting what you paid for.

Extra insurance is not a con. With most if not all carriers they will insure your goods for the standard £10.00-iss per kilo, if you have something light and expensive then you pay a surcharge to have it protected to a more realistic value. Premium services where items are not in "the system" very long have a much more chance of being delivered without any issues but, if you use a 3-5 day economy service then goods will be left in depots and on trunking vehicles and become more susceptible to miss-sorting and damage.

Your statement is the equivalent of saying recorded delivery is a con, it isn't, it guarantee's the sender an end result what-ever happens.

You would not be successful in a small claims court for such an issue.

 

[Birchy]

Extra insurance is not a con. With most if not all carriers they will insure your goods for the standard £10.00-iss per kilo, if you have something light and expensive then you pay a surcharge to have it protected to a more realistic value. Premium services where items are not in "the system" very long have a much more chance of being delivered without any issues but, if you use a 3-5 day economy service then goods will be left in depots and on trunking vehicles and become more susceptible to miss-sorting and damage.

Your statement is the equivalent of saying recorded delivery is a con, it isn't, it guarantee's the sender an end result what-ever happens.

You would not be successful in a small claims court for such an issue.

Theres no place for posts like this on here mate. Facts are no good to us :rofl:

 

[Fish]

Theres no place for posts like this on here mate. Facts are no good to us :rofl:

Tis the voice of reason my son

 

[Val]

Extra insurance maybe a con but its a quibble free con when something expensive disappears.

I used to work for a courier firm many many years ago and fragile it's dont general get special treatment. If you send valuables make sure its well covered.

Sorry you got stung DB

 

[thecraw]

You really are all a set of wonderfull people on here aren't you. I can only hope one day I have the pleasure of saying something similar to all the one's that have found this funny. Although I'd like to think I'd be more on the side of whoever has had the misfortune I have had.

:blah::blah:

You made a backside of it. You knew the risks yet chose to save a couple of ££ out of greed by not taking the insurance. No sympathy.

PS. Hermes have never let me down!

 

[bigslice]

You really are all a set of wonderfull people on here aren't you. I can only hope one day I have the pleasure of saying something similar to all the one's that have found this funny. Although I'd like to think I'd be more on the side of whoever has had the misfortune I have had.

ach dry your eyes, I don't think its funny at all. im gutted for you.
I found it strange that myhermes had the wee extras at cost, when I sent something the day with tnt it was all covered but at a slightly dearer price. I do hope you get a solution for this

 

[full_throttle]

Extra insurance is not a con. With most if not all carriers they will insure your goods for the standard £10.00-iss per kilo, if you have something light and expensive then you pay a surcharge to have it protected to a more realistic value. Premium services where items are not in "the system" very long have a much more chance of being delivered without any issues but, if you use a 3-5 day economy service then goods will be left in depots and on trunking vehicles and become more susceptible to miss-sorting and damage.

Your statement is the equivalent of saying recorded delivery is a con, it isn't, it guarantee's the sender an end result what-ever happens.

You would not be successful in a small claims court for such an issue.

This is where I disagree. If I want a signature then I will ask for one and pay the premium, if I dont then what I'm paying for is for my goods to be delivered. In this instance the terms of servce were not fullfilled by the carrier.

 

[BTatHome]

This is where I disagree. If I want a signature then I will ask for one and pay the premium, if I dont then what I'm paying for is for my goods to be delivered. In this instance the terms of servce were not fullfilled by the carrier.

correct, and the terms of service say that compensation is available at £25 for this service not being fulfilled.

If this does not cover the contents of the parcel then Hermes are not responsible for the shortfall, as you will have known this when purchasing and if you put the actual higher value of the goods in the system when oredering then you also have been warned about it too.

 

[One Planer]

I'm absolutely gutted for you pal.

I've always used Parcel Forces' Express48 service whenever I've punted stuff on here.

Yes, they are a litte more expensive, but they have never let me down yet (......Touches wood) and have had zero issues with their service. Even getting clubs to Glencoe quicker than advertised.

As I say, I really feel for you pal. Hope something gets sorted :thup:

 

[MegaSteve]

To all the people who say you should have paid extra for this and that, can I ask you this, does your boss or company pay you extra to do your job right or take insurance out on you in case you dont? No, didnt think so.

In my line of work you wouldn't get any work unless you were fully covered by an insurance in the event of it going wrong in the lab... Clients expect it and require proof its in place before sending in their work... I suspect its the same for many other businesses as well...

 

[woody69]

Extra insurance is not a con. With most if not all carriers they will insure your goods for the standard £10.00-iss per kilo, if you have something light and expensive then you pay a surcharge to have it protected to a more realistic value. Premium services where items are not in "the system" very long have a much more chance of being delivered without any issues but, if you use a 3-5 day economy service then goods will be left in depots and on trunking vehicles and become more susceptible to miss-sorting and damage.

Your statement is the equivalent of saying recorded delivery is a con, it isn't, it guarantee's the sender an end result what-ever happens.

You would not be successful in a small claims court for such an issue.

Recorded delivery is a con! I find it ridiculous that you have to pay extra to guarantee your parcel is delivered!! I don't go to a restaurant and pay extra to guarantee I get my food delivered to my table. I understand that insurance is necessary to protect the courier from when parcels are damaged on route, but non delivery is unforgivable and it should be the courier that pays up. There really is no excuse in today's market with bar code tracking etc.

 

[bladeplayer]

You DEFINATELY get what you pay for with couriers. I used city link a few times and although every delivery was late, they admitted it and could track it

He paid for parcel to be delivered , it wasn't, so how did he get what he paid for ?

Because you didn't take adequate insurance cover....Yes!

It wasn't damaged it was lost or stolen , he paid for it to be delivered & they didn't deliver it . they broke their contract with him

Extra insurance is not a con. With most if not all carriers they will insure your goods for the standard £10.00-iss per kilo, if you have something light and expensive then you pay a surcharge to have it protected to a more realistic value. Premium services where items are not in "the system" very long have a much more chance of being delivered without any issues but, if you use a 3-5 day economy service then goods will be left in depots and on trunking vehicles and become more susceptible to miss-sorting and damage.

Your statement is the equivalent of saying recorded delivery is a con, it isn't, it guarantee's the sender an end result what-ever happens.

You would not be successful in a small claims court for such an issue.

IMO .. Its a con if you pay for your parcel to be delivered & you have to pay insurance on top of that to make sure it is .. cover against being damaged is bad enough but paying to have your parcel delivered , then paying extra to insure its delivered is a con ..

:blah::blah:

You made a backside of it. You knew the risks yet chose to save a couple of ££ out of greed by not taking the insurance. No sympathy.

!

Im surprised you see it like this craw , he paid for a service he didn't receive , surely theres a law against that ?

This is where I disagree. If I want a signature then I will ask for one and pay the premium, if I dont then what I'm paying for is for my goods to be delivered. In this instance the terms of servce were not fullfilled by the carrier.

Halleluia well said

 

[Foxholer]

To all the people who say you should have paid extra for this and that, can I ask you this, does your boss or company pay you extra to do your job right or take insurance out on you in case you dont? No, didnt think so.

Er. Yes they do. Though above a certain number of employees, 'self-insurance' is cheaper.