Crazyface
Tour Winner
Bump.
Well well. Another cock up. Monthly payment was not made. Rang them. Er oh er, right sorry er, (basically) give us 5 days and you'll get it. I left it 7 (5 working days). No sign. Rang again. Oddly got the same lad on the phone. He said it would take another 5 days as he said it would take 10 working days to sort. Calmly, well I was starting to shake, told him to get their house in order, and my money in the back, and whilst I'm on, get someone to e mail me to tell me what the hell had gone on and what they were going to do to ensure it wasn't going to happen again. Ok? OK. I then fired off an e-amil to customer complaints (yup I have their direct e-mail as they messed up before and sent me 50 quid as an appology), explaining what had gone on and the orginal e-mail from the lad in question where it states 5 working days to get it sorted.
Lets see what happens now.
Well well. Another cock up. Monthly payment was not made. Rang them. Er oh er, right sorry er, (basically) give us 5 days and you'll get it. I left it 7 (5 working days). No sign. Rang again. Oddly got the same lad on the phone. He said it would take another 5 days as he said it would take 10 working days to sort. Calmly, well I was starting to shake, told him to get their house in order, and my money in the back, and whilst I'm on, get someone to e mail me to tell me what the hell had gone on and what they were going to do to ensure it wasn't going to happen again. Ok? OK. I then fired off an e-amil to customer complaints (yup I have their direct e-mail as they messed up before and sent me 50 quid as an appology), explaining what had gone on and the orginal e-mail from the lad in question where it states 5 working days to get it sorted.
Lets see what happens now.