seems typical sort of service for a standard internet trader, there are only a few who turnaround things really quickly
Bugger that, how fars Clitheroe View attachment 7943
When you completed was there any text on when they would expect the dispatch?
When I sell stuff (which is rare) I have an auto message that says I will arrange dispatch in 48 hours.
4 working days, I paid Monday, although they are saying it didn't show during the working day, but, even with that, they had the payment first thing Tuesday and as per their own advertising, they get 99% of orders out the same day, well not this time, in fact, with the message I have received from them, they can't any time as they telephone the carrier on day 1 first thing and he comes day 2 but in my case, day 3 and then they sent it on a 3-5 day service which will now be potentially 6-8 days as its still at the National Hub now!
They obviously don't know or haven't bothered to ask how Hermes system works. They can't get them to collect the same day losing 24hrs and then the local driver drops it off the following day at his depot so that's another 24hrs and then its off the hub the next day, another 24hrs. We have now exceed the 4 working days since payment and it isn't even in my area depot yet!
If you want something fast then pay for fast delivery!
Slightly off thread but after numerous e-mails and "Four" times of posting we are still waiting for an item bought from Amazon back on 8/8/13 !!!
I didn't need to, they advertised a 4 working day delivery so I should have my club today and for the weekend.
They are now saying, contrary to previous written statements that they called the carrier first thing on Tuesday and he didn't turn up the same day and they (Hermes) apologised! I think they can't remember what they have said previously as they have never eluded to this before and as I just put to them, if the carrier failed to turn up, why didn't you get them to upgrade the service so I still received the item in the advertised time scale! Its not rocket science is it?
If item is received today, then it has been delivered within the 4 working days estimate for RM, even though Hermes was used. If it's not delivered today, then you have a legitimate complaint.
RM prices are ridiculous. It would cost nearly £15 for P&P if done by RM. £6.99 by Hermes is reasonable. But they need to update there standard Delivery Info and method.
This is not something that negative feedback should be left for btw, though the feedback comment could mention the different courier. A reduced 'Dispatch Time' rating should be used.
It certainly doesn't comply with what their Delivery Info states. They've already a Neutral feedback on Dispatch and Comms issues.
'Here at Sub70 Golf we provide a fast efficient delivery service for both UK and International orders. Our distribution team work hard to get 99% of orders dispatched the same day if received before 3.00pm, so that we are confident that you can receive your goods in the quickest possible time.
ALWAYS BUY FROM A PGA PROFESSIONAL !!!'
Perhaps not!
PS. What's with the 7-wood? Feeling really old?
Don't know where you are getting your prices from.
I regularly use their Special Delivery by 1.00 pm following day service. Single club should cost £8.25.
Tried that recently?
Does it cover Driver (or even 7-wood) length parcels?
As far as I can see, SD 13:00 max is 61cm and costs £11!
PF48 cost 12.75 from memory. They lost me as a customer when they charged that! So maybe things have changed. I know someone else who would be interested though.
And, of course, that doesn't include the cost of the box - which is £1 for my regular posting mate.