surefire
Challenge Tour Pro
Today I had to deal with HMRC and my mobile phone provider.
I phone up HMRC, expecting a massive fight as they have overcharged me a few hundred quid. I ring, its answered quickly, I speak to a pleasant woman and straight away get told they will issue a cheque. Wow that was easy, things are beginning to look up.
Later the doorbell rings, and its a delivery van. Great my new mobile phone (upgrade) has arrived. Except its the wrong model. I phone them up, wait for ages, get rudely told they can't do anything, then that I have to send it back at my expense, then they would credit me the return. Even after all this though they wouldn't send the right model until after I returned the wrong model, and even then couldn't guarantee I'd get the deal I'd been offered before the wrong model, as returning it actually cancels everything and I have to start again. Despite none of this being my mistake, and getting escalated up a few levels, no-one could do anything, because computer says no.
KNOBS!
Surprised I got the best service from the people who are known for being terrible and who will get my 'custom' whatever they do, because I have little choice.
Anyway, I think I feel better now!
I phone up HMRC, expecting a massive fight as they have overcharged me a few hundred quid. I ring, its answered quickly, I speak to a pleasant woman and straight away get told they will issue a cheque. Wow that was easy, things are beginning to look up.
Later the doorbell rings, and its a delivery van. Great my new mobile phone (upgrade) has arrived. Except its the wrong model. I phone them up, wait for ages, get rudely told they can't do anything, then that I have to send it back at my expense, then they would credit me the return. Even after all this though they wouldn't send the right model until after I returned the wrong model, and even then couldn't guarantee I'd get the deal I'd been offered before the wrong model, as returning it actually cancels everything and I have to start again. Despite none of this being my mistake, and getting escalated up a few levels, no-one could do anything, because computer says no.
KNOBS!
Surprised I got the best service from the people who are known for being terrible and who will get my 'custom' whatever they do, because I have little choice.
Anyway, I think I feel better now!
