Joined up Government thinking - NOT!!

[Blue in Munich]

I recently sold a motorbike, so filled in the registration document with the new owner and sent it off. Went off the the Kent links meet and came back to find the refund cheque for the old vehicle tax (which is another pet hate of mine, but I'll save that for another time). Been out this morning getting a new rear tyre for the new one and came back to find another DVLA letter sitting on the mat. This one was an acknowledgement receipt stating that they have updated their records and that I'm no longer the keeper of said vehicle. Yes, I know you've done that already, because you've sent me a cheque for the unused vehicle tax; you wouldn't have done that if I still owned it would you, you muppets. :angry:

If it is so important to acknowledge the records change, why not just incorporate the acknowledgement onto the remittance advice not that accompanies the cheque? Two letters, two envelopes, two lots of postage, printed on the same day to tell me the same thing. Morons. Still, I suppose it keeps the Post Office shareholders happy………….

 

[Fyldewhite]

The processes and particularly the computer systems that support them often seem crazy and defy common sense but without human involvement they just do what they are supposed to. I once applied for a new driving licence (change of address) £21 I think at the time. Got it, then six weeks later I got a letter saying my photo was 10 years old so I had to have a new licence.......oh and pay another £21. Wasn't best pleased.

 

[Rooter]

I once applied for a new driving licence (change of address) £21 I think at the time. Got it, then six weeks later I got a letter saying my photo was 10 years old so I had to have a new licence.......oh and pay another £21. Wasn't best pleased.

Its free now to change your address, and they get your latest picture from your passport to speed it up. Mine took 3 days to arrive after filling the form in online. Absolutely fantastic service.