dufferman
Journeyman Pro
It happens every time a thread comes up on the GoKart.
My problems were minor. A bungee elastic broke.
I didn't moan about it. I didn't contact GoKart.
I was quite willing to go out and buy a "normal" bungee strap to replace it.
Sandy (from GoKart) saw mention of it on the forum.
The following day, a new bungee strap arrived through the post, no charge.
That is brilliant service. You can't put a price on it.
Yet some will still bloody moan that a bungee strap shouldn't have broken.
I despair, I really do.
+1. A metal bar & ballbearings which are exposed to the rain, sleet, snow, cold, wind and god knows what else rusted for me. Normal wear and tear. They STILL replaced the part, for free.
Can't beat that for customer service.